Woolwich, London, SE18
4.3/5, 45 reviews
84% recommended
83% sales valuation accuracy
100% sales fee satisfaction
79% lettings valuation accuracy
87% lettings fee satisfaction
Property for Sale | Property to Rent | Woolwich London and surrounding areas | Indigo Property Management

“Very helpful, efficient and friendly...”

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Aug 28,2018
Minithumbup
By: 'Jordan Trott'
Aug 28,2018
1 people found
this helpful
Kirstie was very efficient and helpful on this my first rental. Nothing was too much trouble and communication was spot on. Highly recommended!
Comment on agent fees
Fees were fine.
Was this helpful? Yes

Agent Response / Add a Comment

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Opening Hours
Address

Indigo Property Management Ltd
45 Hare Street
Woolwich,London
Greater London
SE18 6NE
02083 172002

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 100% £0 £0
Lettings 79% 87% £700 £2,775
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 3 21 2 0 0 1 0 1 2
Areas covered
  • DA12
  • SE18
  • SE7
  • SE3
  • SE17
  • SE4
  • SE28
  • DA11
  • SE2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA UKALA NLA TDS
Latest Properties

No Properties

Indigo Property Management Ltd Branches (view all )

“Excellent customer service...”

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Oct 25,2018
Minithumbup
Faye
By: 'Daniel and Sheryl'
Oct 25,2018
0 people found
this helpful
Faye is very friendly and knowledgeable member of staff, she deals with any queries I have very promptly. Thank you Faye for all your help so far, I will be recommending your service to others....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Faye Wheatley
Dec 13, 2018
View all comments (1)
Good evening Daniel and Sheryl, Thank you for you review regarding the service i provided on behalf of Indigo Property Management. I'm glad you are both happy with the service you received and i look forward to working with you again. Kind regards Faye ...

“Review...”

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Sep 09,2018
Minithumbup
By: 'Daniele'
Sep 09,2018
0 people found
this helpful
I have been a Client of Indigo property since 2009 and I have always received a very good service. Extremely quick to find tennants and take care of all the issues....
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Comment on agent fees
Market rate and good value for money
Was this helpful? Yes
By: Faye Wheatley
Dec 14, 2018
View all comments (1)
Good afternoon Daniele, thank you for your review regarding Kirstie at Indigo property Management. We are happy to hear you have received a good service for the last decade and are looking forward to working with you in the New Year Kind regards Faye ...

“Good People to Do Business With...”

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Aug 31,2018
Minithumbup
Faye
Rachel
By: 'Mr J Patel'
Aug 31,2018
0 people found
this helpful
I dealt with Indigo and they were really understanding about my requirements. They are certainly better than any other letting agency I have dealt with....
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Comment on agent fees
Good,
Was this helpful? Yes

“Good service...”

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Aug 31,2018
Minithumbup
By: 'Ms.Budo'
Aug 31,2018
0 people found
this helpful
The staff at Indigo are professional and helpful, especially Kirstie.She is kind and flexible.Kirstie answers shortly every time we need her....
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“Affordable pricing and great customer relation...”

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Aug 30,2018
Minithumbup
Harry
By: 'Kojo'
Aug 30,2018
0 people found
this helpful
Affordable pricing with great customer relations. Found myself stranded till I met indigo and Harry. Now I am at peace and enjoying my new home....
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Comment on agent fees
Good agent Fees
Was this helpful? Yes

“Long time landlord...”

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Aug 30,2018
Minithumbup
Faye
By: 'Sam'
Aug 30,2018
0 people found
this helpful
Indigo have been managing two of my property's for a number of years. Located in two separate boroughs I find the customer service fast and responsive also there knowledge on laws and regulations are up to date and very helpfull....
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Comment on agent fees
Fees are great for the level of service I receive
Was this helpful? Yes

“Happy tenant...”

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Aug 30,2018
Minithumbup
Faye
Rachel
By: 'Kathy'
Aug 30,2018
1 people found
this helpful
I have rented my property now for two years all issues are dealt with quickly and professionally .. the only fault I can find is they close at 4pm on a Saturdays other then that the whole move in was smooth...
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Comment on agent fees
Good
Was this helpful? Yes

“Great Job...”

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Aug 29,2018
Minithumbup
Faye
By: 'Nadejda'
Aug 29,2018
3 people found
this helpful
Faye and Kirstie they are the best, in any time they can help. Thanks girls for your time and hard work, you are amazing!!!...
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Was this helpful? Yes
By: Faye Wheatley
Dec 14, 2018
View all comments (1)
Good afternoon Nadeja, thank you for your review and i'm glad you are still enjoying your experience with Indigo Property Management. ,m looking forward to working with you in the new year. Kind regards Faye ...

“Lightening fast response...”

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Aug 29,2018
Minithumbup
By: 'Daz9'
Aug 29,2018
1 people found
this helpful
Am very happy with the response time to my emails , waited literally minutes for important documentation when I requested it, Kirstie sent this over to me even though she was on vacation, now that's commitment you rarely find today...
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Comment on agent fees
All good thanks
Was this helpful? Yes

“Good...”

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Aug 28,2018
Minithumbup
Faye
Rachel
By: 'Mr J Patel'
Aug 28,2018
1 people found
this helpful
I dealt with Faye and Rachael and they were really good. They were flexible and knew what was required. Indigo is the best agent I've dealt with....
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Comment on agent fees
Good
Was this helpful? Yes
By: Faye Wheatley
Dec 13, 2018
View all comments (1)
Good evening Mr Patel, thank you for your review it was great finding a tenant for your property and i'm glad everything ran smoothly. We at Indigo look forward to working with you again. Kind regards Faye ...

“Professional & Fast...”

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Aug 28,2018
Minithumbup
Faye
By: 'Jeffrey'
Aug 28,2018
1 people found
this helpful
What a pleasure it was to deal with Faye and Indigo Property Management. Right from the beginning helping us find the perfect property and the whole process was smooth. Faye is who will deal with when we need something sorted and she is a delight ...
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Comment on agent fees
Fees were very reasonable
Was this helpful? Yes
By: Faye Wheatley
Dec 13, 2018
View all comments (1)
Good afternoon Jeffrey, Thank you for your kind review regarding the service i have provided so far. I look forward to continuing working with you now your lease has been renewed and i wish you both a happy Christmas and New year. Kind regards Faye ...

“Very helpful, efficient and friendly...”

Share on :
Aug 28,2018
Minithumbup
By: 'Jordan Trott'
Aug 28,2018
1 people found
this helpful
Kirstie was very efficient and helpful on this my first rental. Nothing was too much trouble and communication was spot on. Highly recommended!...
read full review
Comment on agent fees
Fees were fine.
Was this helpful? Yes

“Excellent...”

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Aug 28,2018
Minithumbup
By: 'A'
Aug 28,2018
0 people found
this helpful
It was a pleasure to deal with Kirstie and Indigo. She made my move go so smoothly. She is very professional and is always there to help when I need it. The property is prefect for myself and I'm very happy. Would 100% recommend indigo to ...
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Was this helpful? Yes

“Happy tenant...”

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Aug 21,2018
Minithumbup
By: 'Angela Forcun'
Aug 21,2018
1 people found
this helpful
It was nice to deal with Jack, he is a good professional in his job, very helpful, nice sense of humor, All was good!...
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Was this helpful? Yes
By: Faye Wheatley
Dec 13, 2018
View all comments (1)
Good evening Angela, thank you for taking time out of your day to leave us a review. I will pass on the review to Jack and let him know you was happy with the service provided. Kind regards Faye ...

“Mrs...”

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Aug 14,2018
Minithumbup
Faye
By: 'Andreea'
Aug 14,2018
1 people found
this helpful
Thank you so much ! In less then 12 hours we have got they keys , contract and we were ready to move in our new house ! Thank you Faye for you hard work. She is such a friendly person and definitely will hell the customers every time ...
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Was this helpful? Yes
By: Faye Wheatley
Aug 17, 2018
View all comments (1)
Good afternoon Andreea, Thank you for your lovely review. I wish you and your partner all the best in your new home. Kind regards Faye ...

“Long-term Landlord review...”

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Aug 13,2018
Minithumbup
By: 'Emma Kelly'
Aug 13,2018
1 people found
this helpful
We have rented out our house with Indigo for over 12 years now. We have found the team to be well organised and competent, dealing with our issues in a swift and satisfactory manner. Kirstie has been particularly helpful recently when liaising with us....
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Was this helpful? Yes
By: Kirstie Gavin
Aug 28, 2018
View all comments (1)
Dear Emma Kelly, Thank you for your lovely review, it has been a pleasure working with you and I hope to carry on helping you with any queries you have in the future. ...

“*****...”

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Jul 30,2018
Minithumbup
By: 'Dr. Bala-Tonglele'
Jul 30,2018
1 people found
this helpful
Indigo has been managing several of my properties since 2008 I have found their services of excellent value. The staff are efficient and responsive to all my queries. Great place for landlords....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Goodall
Jul 31, 2018
View all comments (1)
Dear Dr. Bala-Tonglele, thank you for your review. I can confirm that Kirstie and I find it a pleasure working with you too. ...

“Ms Gavin resolved an issue which has been on for over two years within two weeks....”

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Jul 21,2018
Minithumbup
Michael
By: 'Paul Aghedo'
Jul 21,2018
1 people found
this helpful
Ms Gavin demonstrated good understanding of her job and excellent customer service. She is a good listener and offer pratical and realistic solutions....
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Comment on agent fees
As at when i became a tenant , it was affordable for me.
Was this helpful? Yes
By: Kirstie Gavin
Jul 23, 2018
View all comments (1)
Dear Paul, Thank you for your review, I hope I continue to provide you with the excellent service you have already received from myself. Kind regards, Kirstie Gavin ...

“Excellnt...”

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Jul 20,2018
Minithumbup
Harry
By: 'Vlad'
Jul 20,2018
1 people found
this helpful
The staff very friendly and they give to us all the info. Which one wee need it. Great experience. I will recommend your agen y always....
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Comment on agent fees
Very good
Was this helpful? Yes

“5...”

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Jun 15,2018
Minithumbup
Rachel
By: 'Liga'
Jun 15,2018
2 people found
this helpful
Very quick work,helped to me find new house in very short time. Also very helpful agent,answered on all my interesting questions....
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Comment on agent fees
Good
Was this helpful? Yes

“Professional and knowledgeable...”

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Jun 12,2018
Minithumbup
Faye
By: 'Ryan t'
Jun 12,2018
1 people found
this helpful
What a pleasure it was to deal with Faye and indigo. She made the whole move go smoothly, She is very professional and is always there to help when we need it. The property is perfect for us and we are very happy. I Would ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Faye Wheatley
Jul 26, 2018
View all comments (1)
Good Morning Ryan, thank you for taking time to leave a review, i'm glad you and your family have settled into your new home. i look forward to hearing from you in the future. Regards ...

“Professional, efficient and helpful...”

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Apr 13,2018
Minithumbup
Courteney
By: 'Paula'
Apr 13,2018
1 people found
this helpful
Kirstie has a delightful manner and is always really helpful. She is very professional and efficient, always answering any query promptly and sorting out solutions to any problems....
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Comment on agent fees
Good
Was this helpful? Yes

“Very helpful and professional....”

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Mar 27,2018
Minithumbup
Faye
By: 'RemG'
Mar 27,2018
2 people found
this helpful
Faye found great tenants for my property in a matter of days and the process couldn't have been more smooth and stress-free. Very professional and helpful......
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
By: Faye Wheatley
Jun 12, 2018
View all comments (1)
Good afternoon RemG, Thank you for your review its been a pleasure working with you on your property's and i'm glad your tenants have become long term. I look forward to hearing from you in the future. Kind regards Faye ...

“Profesional...”

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Mar 15,2018
Minithumbup
Faye
By: 'Arnoldas'
Mar 15,2018
2 people found
this helpful
Been pleasure to deal with Faye. Friendly and profesional lady. Quick replies. Helped with all small things had to fix when moved in new property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Faye Wheatley
Mar 27, 2018
View all comments (1)
Good afternoon Arnoldas, Thank you for your review im glad your enjoying your new home. Kind regards Faye ...

“I have three properties with Indigo and have used many ......”

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Nov 10,2017
Minithumbup
By: 'S.Dhesi'
Nov 10,2017
2 people found
this helpful
I have three properties with Indigo and have used many of thier services over the years. Faye in lettings is very knowledgeable about the local area and prices. Kirstie in property management is also very helpful and swift in her replies....
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Staff picture Faye
(15)
Staff picture Rachel
(9)
No image available Courteney
(3)
Staff picture Harry
(2)
No image available Carol
(1)
No image available Michael
(1)

Tenant Fees

Overall Fees

A holding deposit of one week’s rent will be required to secure a property while references and credit checks for affordability are taken up by a third party. We strongly advise all applicants to be as honest as possible, as providing incorrect information may result in deductions of the holding deposit.
Tenancy Deposits, up to the value of five weeks rental, is required on all for residential properties. Normally Indigo Property holds tenancy deposits for our managed residential properties, which are then registered with The Dispute Service within 30 days (please ask for full details).

Last updated on 07/06/2019, 11:49 AM by Kirstie Gavin Property & Administration

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

WHEN THINGS
NEED SORTING OUT
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what's happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

HOW DO I REPORT A COMPLAINT?

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.

We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Customer Service Department
Indigo Property Management
45 Hare Street
London
SE18 6NE

Phone: 020 8317 4550
Email: Customerservice@indigoproperty.com



Customer complaints procedure - lettings






WHAT HAPPENS NEXT?

When we receive your complaint, we will:

• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.

• Collate as much information as possible and liaise with the various departments involved to establish all the facts.

• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need
more time to resolve your concerns however, you will receive a written explanation for the delay.


All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.



STILL NOT HAPPY?

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you.

Your concerns will be acknowledged within three working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration.

Where possible, a final response will then be issued within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform you of your right to appeal to a third party.

If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

Independent Redress Scheme



The Property Ombudsman Ltd Milford House
43-45 Milford Street Salisbury, Wiltshire SP1 2BP

Phone: 01722 333 306
Email: Online Form Available Website: www.tpos.co.uk




CONTACT PROPERTYMARK INSURANCE COMPLAINTS



As a Propertymark Protected agent, if you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymark website to download a complaint form.

Propertymark investigates complaints against members where there is evidence the agent has breached Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.

01926 496 791
complaints@propertymark.co.uk propertymark.co.uk/complaints


We are ARLA Propertymark Protected



If you have a complaint relating to insurance, these will be dealt with separately to ensure we are complying with regulation rules. Any insurance-related matters will be acknowledged within five working days and issues can be reported by phone, in writing by post, by email, or you can pop into your local branch and talk to one of advisors.

Please allow up to eight weeks for us to issue a final response - however we will aim to get back to you much sooner than this. If we are unable to respond fully within four weeks of receiving your complaint, we will update you on our reasons for this. Following our final response, if you are unhappy with the outcome, you can refer the matter to the Financial
Ombudsman Service:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London, E14 9SR

08000 234 567
complaint.info@financial-ombudsman.org.uk financialombudsman.org.uk

Just a note: if you are looking to refer a complaint to the Financial Ombudsman Service, you will need to have followed our complaints procedure first, and then passed the matter to the Ombudsman within six months of receiving our final response.




Indigo Property Management is registered in England and Wales under company number 05136748. Registered Office: 12 Hatherley Road, Sidcup, Kent, DA14 4DT
Last updated at 2:13 PM 16/08/2016 by Carol

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Indigo Property Management Ltd

Branch - Woolwich, London, SE18