Rugby, CV22
5/5, 115 reviews
100% recommended
100% sales valuation accuracy
100% sales fee satisfaction
Guild House

“Exceptional customer care!...”

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Aug 20,2018
Minithumbup
Toni-Ann
Kerry
By: 'Nicole'
Aug 20,2018
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Toni and Kerry should be extremely proud of themselves, they have developed and grown their estate agency very quickly yet remained grounded and exceptionally hard working. Individually they possess knowledge and skills of the market and estate agency world which surpass all other. Toni has a great eye for detail, she knows what will sell a house and has the ability to enter into a difficult conversation with professionalism and honesty. She will work harder and longer than any other estate agent, she supported us round the clock including evenings and weekends. She is determined and committed to sell, this is evident in the speed in which our house had viewings and offers which were aided by Toni sharing interior design tips and even lending us lamps and throws to dress our home. Kerry is efficient and has aided us through the journey of our sale and purchase ensuring this has been as smooth as possible, always liaising with us when Toni has been busy. With a calm approach she has maintained pressure on the solicitors of our buyers, the builders of our new house and occasionally my own solicitor to keep them all in on track. They operate seamlessly and together they compliment each other in their drive for excellence and I have no doubt they will go from strength to strength and soon be Rugby's Number 1 estate agents! Their customer care is excellent, something which is rarely found these days.
Good Luck, although I'm sure you won't need it. THANK YOU X
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Opening Hours
Address

Guild House Estate Agents
Tower Road
Rugby
Warwickshire
CV22 5NA
01788 577218

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £134,000 £620,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 64 0 50 0 1 0
Areas covered
  • CV21
  • CV22
  • CV23
  • CV8
  • LE17
  • NN6
  • NN7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

“When I found the perfect house for me and my ......”

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Nov 29,2019
Minithumbup
Kerry
Toni-Ann
By: 'Alexandra Raluca Axinte'
Nov 29,2019
0 people found
this helpful
When I found the perfect house for me and my family I was very happy and also extremely confused as first time buyer.Kerry and Tony made this process easy and short.Thank you ladies for patience and professionalism ....
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“My family and myself are extremely grateful t......”

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Nov 28,2019
Minithumbup
Kerry
Toni-Ann
By: 'Jocey Tysall'
Nov 28,2019
0 people found
this helpful
My family and myself are extremely grateful to this very professional and caring team , for the way in which they sold 3 houses simultaneously inorder to purchase 1 house. They were always quick to respond to all enquiries and we can't thank them enough, Toni-Ann and Kerry ...
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“Excellent service and a great strategy to sel......”

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Nov 19,2019
Minithumbup
Toni-Ann
Kerry
By: 'Chris Franklin'
Nov 19,2019
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Excellent service and a great strategy to sell our house. They were really easy to work with on selling out house and got us a fair price on sale....
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“We found Guild House Estate Agents to be extr......”

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Nov 08,2019
Minithumbup
Toni-Ann
Kerry
By: 'Jayne Geran'
Nov 08,2019
0 people found
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We found Guild House Estate Agents to be extremely proactive and responsive. Even when a number of complex situations arose throughout the timeline of our selling process, Toni always found a way through. Kerry was always available at the end of the phone to answer ...
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“So happy with the service we received from Gu......”

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Nov 06,2019
Minithumbup
Kerry
Toni-Ann
By: 'Clair Cartwright'
Nov 06,2019
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So happy with the service we received from Guild House. Super helpful staff who go the extra mile to make sure the experience of buying a house is as easy and stress free as possible....
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“Great experience buying through Guild House. ......”

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Nov 06,2019
Minithumbup
Toni-Ann
Kerry
By: 'Sarah Jones'
Nov 06,2019
0 people found
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Great experience buying through Guild House. A small, passionate company dedicated to going above and beyond. Even provided assistance with the sale of our house once we'd found the house of our dreams....
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“Toni & kerry work really well as a team, grea......”

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Oct 17,2019
Minithumbup
Toni-Ann
Kerry
By: 'Paul Arnold'
Oct 17,2019
0 people found
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Toni & kerry work really well as a team, great synergy They went above and beyond to facilitate our sale.Our purchasers survey of our property highlighted numerous remedial works required. The guys were calling in tradesmen and giving them access in our absence. First potential ...
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“Very helpful, quick, and went the extra mile ......”

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Oct 16,2019
Minithumbup
Kerry
By: 'Will Taggart'
Oct 16,2019
0 people found
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Very helpful, quick, and went the extra mile through to completion. Would use again. Highly recommended Thanks Kerry. All the best for the future....
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“Both Toni-Ann & Kerry gave a fantastic servic......”

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Sep 26,2019
Minithumbup
Toni-Ann
Kerry
By: 'Elaine Selickis'
Sep 26,2019
0 people found
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Both Toni-Ann & Kerry gave a fantastic service, very professional & kept me upto date on everything. Would definitely recommend these 2 lovely ladies, they certainly made selling my house as easy & stress free ! Thanks again ladies....
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“We ve sold our lovely house recently and abso......”

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Sep 24,2019
Minithumbup
Kerry
Toni-Ann
By: 'Karolina Pielarska'
Sep 24,2019
0 people found
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We ve sold our lovely house recently and absolutely honestly I can say that girls from Guild House are amazing. Always I could call and ask even silly questions and other concerns I ve had. Brilliant service. No other agents will go extra mile like ...
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“Excellent thorough service...”

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Sep 23,2019
Minithumbup
Toni-Ann
Kerry
By: 'sanjeev'
Sep 23,2019
0 people found
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Excellent thorough service, Toni-Ann was very good, and we are impressed with the service that we received. Kerry was very helpful with regular updates and follow-up with the solicitors throughout the whole process really took the pressure off of such a stressful process. She was ...
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“Very nice and easy to communicate with. very ......”

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Sep 19,2019
Minithumbup
Toni-Ann
Kerry
By: 'Billy Breckon'
Sep 19,2019
0 people found
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Very nice and easy to communicate with. very helpful. I would recommend to anyone selling or buying a property. Sometimes estate agents take ages to get you info and you don't feel special to them at all. Toni and Kerry were always on point and ...
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“Guild House Estate Agents - Exceptional Customer Service...”

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Sep 10,2019
Minithumbup
Toni-Ann
Kerry
By: 'Emma Penney'
Sep 10,2019
0 people found
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Kerry at Guild House Estate Agents has been exceptionally helpful all the way through the process of us buying our new house, very easy to talk to and down to earth! Thank you Kerry! Toni was very informative when we viewed the house and has ...
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“Excellent I bought a house from this ......”

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Sep 06,2019
Minithumbup
Toni-Ann
Kerry
By: 'john'
Sep 06,2019
0 people found
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Excellent I bought a house from this Agent, all along the process they were helpful, I find it easy to speak to them and get things moving. overall happy with process....
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“We wanted to thank Toni-Ann and Kerry for an ......”

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Sep 04,2019
Minithumbup
Toni-Ann
Kerry
By: 'Dawid Kujawa'
Sep 04,2019
0 people found
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We wanted to thank Toni-Ann and Kerry for an excellent job in selling our house. They have been helpful every step of the way from the sale. Nothing was too much trouble and everything was dealt with quickly and efficiently, whether it was arrangements for ...
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“Guild House were very supportive to me as the......”

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Aug 19,2019
Minithumbup
Toni-Ann
Kerry
By: 'Mark Tipple-Johnson'
Aug 19,2019
0 people found
this helpful
Guild House were very supportive to me as the buyer of one of their listed properties. They were patient on both of my viewings and were as helpful as they could be in providing me information about the property I was purchasing. A very professional ...
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“Great service...”

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Aug 15,2019
Minithumbup
Toni-Ann
Kerry
By: 'Stuart'
Aug 15,2019
0 people found
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Great service(Second time we have used Guildhouse) Both Toni and Kerry were constantly in touch to keep us up to date,more so than my solicitor. They went the extra mile to make sure the sale went through....
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“Faultless!...”

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Jul 27,2019
Minithumbup
Kerry
Toni-Ann
By: 'Darren Bowley'
Jul 27,2019
0 people found
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Toni and Kerry were faultless from start to finish. We literally could not have asked for more from them. We had a few snags along the way, Kerry was always straight on to it and resolved issues above and beyond our expectations. I never write ...
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“Excellent personal service...”

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Jul 21,2019
Minithumbup
Toni-Ann
Kerry
By: 'Clare Coates'
Jul 21,2019
0 people found
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Really impressed with the personal service at Guildhouse, Toni & Kerry couldn’t do enough to make sure things went smoothly. Throughout the process they reassured me and kept me updated regularly. Definitely recommend....
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“Very Pleased....”

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Jul 13,2019
Minithumbup
Kerry
Toni-Ann
By: 'David Want'
Jul 13,2019
0 people found
this helpful
We were very pleased with the service we received from Guild-House and can thoroughly recommend them. Both Toni and Kerry were very helpful at all stages of selling our property....
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“Toni-ann and kerry thank you for the personal......”

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Jul 04,2019
Minithumbup
Toni-Ann
Kerry
By: 'Kimberley Carr'
Jul 04,2019
0 people found
this helpful
Toni-ann and kerry thank you for the personal and professional sale of our mums house it was a pleasure and stress free sale and communication key at all times and top class and quick sale...
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“AMAZING!!!! I would give Toni and Kerry 100 s......”

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Jun 30,2019
Minithumbup
Toni-Ann
Kerry
By: 'Lucy Nickless'
Jun 30,2019
0 people found
this helpful
AMAZING!!!! I would give Toni and Kerry 100 starts if I could. From the very beginning, Toni and Kerry listened to what we what we wanted and needed as a family. They gave an honest valuation and made me feel comfortable with everything which was a ...
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“Everything was perfect!...”

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Jun 29,2019
Minithumbup
Kerry
Toni-Ann
By: 'Marek Justus'
Jun 29,2019
0 people found
this helpful
This was our first house purchase and it was an excellent journey thanks to Guild House as well! They are so nice, friendly, helpful and responding fast to any queries. We highly recommend their services, you will be happy as well!...
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“Outstanding...”

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Apr 26,2019
Minithumbup
Toni-Ann
Kerry
By: 'Nicky jones'
Apr 26,2019
0 people found
this helpful
What a team! they maybe only a team of two but they do the work of 10. I cant fault them, they managed to sell my house in a couple if days of putting it on the market and for more than the asking price. Toni ...
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Comment on agent fees
Good
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“excellent service...”

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Apr 12,2019
Minithumbup
Toni-Ann
Kerry
By: 'Michael'
Apr 12,2019
0 people found
this helpful
extremely pleased with the level of service offered by Toni-Ann & Kerry when i sold my property through Gild house estate agents first class advice which resulted in a quick sale of the property . first rate communication in all aspects of the transaction with myself and ...
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Comment on agent fees
very good very competitive fees
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Staff picture Toni-Ann
(109)
Staff picture Kerry
(138)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure (Sales)

Guild House Estate Agents are committed to providing you with the highest standards of service. However, if you feel that our service has fallen short of your expectations, we’d like to hear from you; not only to allow us to apologise to you but also to improve our service. Most complaints can be dealt with by our Manager. They will do their best to resolve the matter quickly and to your satisfaction.

Stage One
If after speaking with the Manager, you think that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to Customer Relations Department as detailed below. Your complaint will be acknowledged within 3 days of being received.

The Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will receive a detailed response advising you of the outcome in writing within 14 days of receipt of the original complaint. If further time is required e.g. for reports to be received from a third party, then you will receive a written explanation at the end of the 14-day time frame. Please forward your written letter or e-mail to: info@guild-house.com
Guild House Estate Agents Ltd
27 Tower Road
Rugby
Warwickshire
CV22 5NA

Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, the matter will be referred to the Company Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 days and a full response within 14 days.

Stage Three
We are committed to ensuring all complaints are fully and fairly addressed. We respect your right to take any unresolved complaint to an appropriate third party for dispute resolution. Therefore, on our final letter we will always confirm when a ‘deadlock’ situated has been reached, which signals that we have come to the end of our internal complaints procedure and that you may now progress your issues to our Alternative Dispute Resolution entity which is The Property Ombudsman.
Please note: You should refer the matter to The Property Ombudsman as soon as possible after receiving our final response, but within 12 months of the date of our ‘deadlock’ letter. You will need to complete the above steps before you raise your concerns with the TPO or NAEA.
Last updated at 8:47 AM 17/05/2018 by Kerry Giles

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Branch - Rugby, CV22