50% lettings valuation accuracy
44% lettings fee satisfaction
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2024
allAgents People Awards
Aug 12,2018
Aug 12,2018
2
people found
this helpful
this helpful
I'm not normally one to write reviews, but my experience with NoAgent was so appalling I wouldn't want anyone to use them:
* When I first went for a viewing of a flat with them, I waited for half an hour and no one showed. I rang their office and told me the agent had cancelled it, but they did not tell me.
* We got a fixed year tenancy with them. We decided to move at the end of this. They sent me a new tenancy document to sign in the final month (which we didn't sign) and when this came through I rang no agent the confirm we were not extending the tenancy, which they said 'thank you for letting us know, we'll update our system.' 6 days before the end of the tenancy, I received an email saying we needed to give a months notice to end the tenancy, and that we would be charged rent until we do, and that if I gave my notice now, we'd have to pay an extra months rent. Firstly, if we did extend the tenancy (which we clearly didn't because of the phone call I gave them about a month before) this didn't give us enough time to give the months notice, so we were almost obligated to pay. Secondly, they'd told the landlord that we were staying there, meaning she would have an empty flat. Thirdly, noagent we're convinced we had said we were staying, which I still have no idea why. After a week of trying to sort this, it got to the point where myself, my flatmate and the guarantor asked for proof that we'd agreed to stay. 15 minutes later, we had a phone call from them saying they had had a 'mix up'. Me and my flatmate were extremely stressed that week, and there was no reason for it.
* Absolutely atrocious communication with tenants, landlords and even others that work there. While trying to deal with the extra rent situation, I was told many different things.
* Every time I rang to speak to someone about these situations, I was told (many times) that they'd mark the call as urgent and ring me beck straight away. I almost never got a call back and when I did it was many days later (which was incredibly stressful as we desperately needed to clarify the rent situation).
* After all this, we heard nothing about our deposits (after being told it would take UP TO 10 working days to receive it). When I finally got through to someone (after ringing, emailing and even messaging my landlord to see if they knew anything) I was told they were waiting for a cleaning quote. It then took over 2 weeks after that to receive the quotes. It actually got to the point that I was more bothered about not having to deal with noagent anymore rather than getting our money back. We got our deposit over a month late.
Honestly, I would tell everyone to avoid noagent. I would not like anyone to go through what myself and my flatmate went through.
* When I first went for a viewing of a flat with them, I waited for half an hour and no one showed. I rang their office and told me the agent had cancelled it, but they did not tell me.
* We got a fixed year tenancy with them. We decided to move at the end of this. They sent me a new tenancy document to sign in the final month (which we didn't sign) and when this came through I rang no agent the confirm we were not extending the tenancy, which they said 'thank you for letting us know, we'll update our system.' 6 days before the end of the tenancy, I received an email saying we needed to give a months notice to end the tenancy, and that we would be charged rent until we do, and that if I gave my notice now, we'd have to pay an extra months rent. Firstly, if we did extend the tenancy (which we clearly didn't because of the phone call I gave them about a month before) this didn't give us enough time to give the months notice, so we were almost obligated to pay. Secondly, they'd told the landlord that we were staying there, meaning she would have an empty flat. Thirdly, noagent we're convinced we had said we were staying, which I still have no idea why. After a week of trying to sort this, it got to the point where myself, my flatmate and the guarantor asked for proof that we'd agreed to stay. 15 minutes later, we had a phone call from them saying they had had a 'mix up'. Me and my flatmate were extremely stressed that week, and there was no reason for it.
* Absolutely atrocious communication with tenants, landlords and even others that work there. While trying to deal with the extra rent situation, I was told many different things.
* Every time I rang to speak to someone about these situations, I was told (many times) that they'd mark the call as urgent and ring me beck straight away. I almost never got a call back and when I did it was many days later (which was incredibly stressful as we desperately needed to clarify the rent situation).
* After all this, we heard nothing about our deposits (after being told it would take UP TO 10 working days to receive it). When I finally got through to someone (after ringing, emailing and even messaging my landlord to see if they knew anything) I was told they were waiting for a cleaning quote. It then took over 2 weeks after that to receive the quotes. It actually got to the point that I was more bothered about not having to deal with noagent anymore rather than getting our money back. We got our deposit over a month late.
Honestly, I would tell everyone to avoid noagent. I would not like anyone to go through what myself and my flatmate went through.
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Opening Hours
Address
No Agent
No Agent
65-67 Leonard Street
London
Greater London
EC2A 4QS
0330 999 1234
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 44% | £525 | £1,225 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 6 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
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Latest Properties
No Properties
Nov 14,2019
Nov 14,2019
0
people found
this helpful
this helpful
Cons
They don’t have eyes on the ground and can’t check what’s going on with your property.
Was told hot water has stopped working and would be £60 call out but then got a bill for £215. The part to replace cost only £16. This ...
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Oct 08,2019
Oct 08,2019
0
people found
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THEY LEFT ME LIKE AN HOMELESS
absolutely disgusting.
They just stole me £200 but what is incredible is that they left me without the Flat, after saying several times was all good and them disappeared. I Made a negative comment on Google and the manager replied ...
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Attachments
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Sep 06,2019
Sep 06,2019
0
people found
this helpful
this helpful
I think these must be fake reviews?? I've had no problems with them whatsoever. They got me a great tenant, responded quickly to issue and they're incredibly cheap. My previous agent was total rubbish and charged me a fortune....
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Aug 30,2019
Aug 30,2019
0
people found
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PLEASE AVOID!!!
I don’t usually write reviews but this company is appalling.. they’re cheap for a reason.. dishonest, incompetent and zero customer service.
Trying to charge me a fee for leaving when they’ve provided a terrible service.. terms and conditions are ambiguous ...
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May 01,2019
May 01,2019
4
people found
this helpful
this helpful
AVOID AVOID AVOID. Howsy (formerly NoAgent) is easily one of the worst, most frustrating companies I've ever dealt with in my life. They somehow managed to get every possible thing wrong, right from the start of my experience as a landlord with them (nice sales ...
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Comment on agent fees
they rope you in due to their fees being massively less than the high street estate agencies -but beware, absolutely zero value for money provided.
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Feb 19,2019
Feb 19,2019
2
people found
this helpful
this helpful
Unprofessional illegally holding my deposits and keys 7 months after I sacked them for being rubbish.
Let an AST lapse with the tenant in the property leaving me exposed.
DO NOT USE these Cowboys...
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Comment on agent fees
a CON as they are cheap - because they are rubbish.
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Oct 11,2018
Oct 11,2018
1
people found
this helpful
this helpful
UNDER NO CIRCUMSTANCES DO ANY BUSINESS WITH THIS COMPANY. I WOULD GIVE 0 STARS IF IT WERE POSSIBLE.
I cannot emphasise how poor this company is. They have rebranded, but do not be fooled. Landlords, if you are considering using this company, do not unless you ...
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Comment on agent fees
Not worth a penny.
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Sep 06,2018
Sep 06,2018
1
people found
this helpful
this helpful
We have rented out our property through No Agent for nearly a year. Halfway into the tenancy the tenant left and stole our furniture. Luckily we paid for the rent guarantee insurance as advertised on No Agent's website, however It has now been nearly 5 months ...
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Comment on agent fees
Fees are low but you get what you pay for
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Aug 12,2018
Aug 12,2018
2
people found
this helpful
this helpful
I'm not normally one to write reviews, but my experience with NoAgent was so appalling I wouldn't want anyone to use them:
* When I first went for a viewing of a flat with them, I waited for half an hour and no one showed. I ...
read full review
read full review
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Jun 11,2018
Jun 11,2018
1
people found
this helpful
this helpful
Not even sure where to begin. If you Google them you'll find numerous negative reviews and I bet they are all true. My experience so far has been extremely bad, they don't really seem to have any idea what they're doing.. poor communication, lousy systems, ...
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Jun 04,2018
Jun 04,2018
1
people found
this helpful
this helpful
No Agent messed up almost every aspect of the letting. Repairs were misreported, they failed to have the tenant sign the inventory. The second month's rent was due over a week ago and I'm told we may receive it within 5 working days - ie: 2 weeks ...
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Comment on agent fees
Fees would be considered very reasonable if they actually paid across the rent in time
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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