Aug 16,2012
By: 'Hennypenny'
Aug 16,2012
4 people found
this helpful
Beware of the all inclusive package that they market. They play up the supposed benefits ie fixed solicitors fees (shop around, reasonably priced conveyancing fees can be found locally) and they gloss over the down sides of these contracts ie Hefty fees even if they don\'t sell your property . Bradleys seriously under performed for us.... We refurbished the house & dropped our price from their initial valuation, even so we only had one viewing. They would not allow us switch to a more convential service of a percentage rate of the selling price, that most estate agents offer. In the end we were forced to give a months notice & pay admin cots of £600, before using another estate agents. Although they were pleasant enough when they wanted our business this veneer soon wore off & they took the "like it or lump it" approach & were rude.
What agent could do to change your mind?
as above
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Was this helpful? Yes
By: Francis Marshall (Group Managing Director)
Aug 16, 2012
I am sorry that you have not been happy with our service, we do try very hard to do our very best for all of our customers all of the time but on some occasions, even with the best of intentions and maximum effort, it is not always possible to provide a buyer to order. I do, however, understand that the Taunton office currently have a potential buyer for you who would like to view and is in a position to buy but you have declined the viewing.

Our ‘All Inclusive Package’ carries an administration charge if the property is withdrawn from sale by you because it incurs Bradleys in considerable up front costs which we would get back from the eventual sale fee but makes it easier for a vendor to market their property in the first place. If any property on our ‘All Inclusive Package’ is withdrawn from the market, the admin charge which was part of the contract has to be made to stop us from being seriously out of pocket. Regardless of the above, I am very sorry that we did not meet your expectations but would like to be able to resolve the problem by selling the property for you.

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