I found all of the staff at Leaders friendly, helpful and responsive.
The landlady who was responsible for property maintenance was immature and did a very unprofessional job giving rise to some unpleasant issues. Leaders helped me somewhat in dealing with the landlady and these issues, but I would of preferred a realistic report of her mentality up-front.
I feel let down by being told that the landlady was "really nice". In fact she was a difficult person to deal with and a somewhat troubled character. If it were not for this misleading advice, I would rate Leaders as good.