On Wednesday 25th July I booked a viewing of a property that was to let in Sunbury. I arranged a viewing for the Friday 27th. As no agent could show us the property after-hours, my wife and I made arrangements to leave work an hour early in order to travel to Sunbury (from Doking) in time for our 5pm appointment (Olympic cycling events made viewing the property on Saturday virtually impossible ). Unfortunately on Friday at 4:45, as we were driving into Sunbury after a 45min crawl along the M25 and M3, we received a call telling us that Jenna was no longer available to show us the flat and that we would need to reschedule. No excuse was given and no alternative offered - talk about short notice!! I said that as we were practically there would it be possible for anyone to show us the flat that evening (we were happy to hang around as late as was necessary). We were put on hold for a couple of minutes before being told that no one was available to do that. 45mins later we arrived back home having wasted over an hour and a half on what ended up being a pointless trip.
In my industry if I had stood up a client like that I can guarantee that they would never do business with me again. So I figured that if Townends treat me like this before they\'ve taken my money, how much worse will their service be once I\'m tied into a lease. Bottom line - I will not use Townends and would recommend that others to like-wise.
What agent could do to change your mind?
As this viewing was originally arranged to fit their availability, I would expect them to make more of an effort to accommodate us when they decided to cancel with 15mins notice. Even if it meant someone working 15mins overtime, it would have been nice to see them put in the effort to remedy a situation they caused. Their total lack of desire to go the extra inch is absolutely underwhelming.