Jul 26,2012
By: 'very frustrated, perceived mug!'
Jul 26,2012
6 people found
this helpful
This also applies to the Property Management Office in pinner.

In our experience as a Landlord for the past 3 years we have been liable for ALL maintenance and repair work to our property regardless if the tenant has been negligent and what the contract states. It seems pointless that a Landlord signs a contract, as they are not protected, as all rights and clauses are twisted to suit the tenant (for the easy life of Gibbs Gillespie) even if the tenant is in obvious brach of contract, in relation to any clause. We are always told its too difficult to prove and there is nothing they can do. I appreciate there are risks associated with being a Landlord but this is beyond a joke, as we don\'t feel we are getting any support from Gibbs at all and they seem to forget we are their customer. They only ever seem to act with the tenants best interests.

They even went ahead with maintanence work at our cost, without our consent, which we had previously been disputing was the responsibility of the tenant.

All quotes the Property Management office provide the landlord for repair work from their sub-contractors are highly over priced, which they don\'t seem to challenge. So its cheaper for us to obtain our own quotes and arrange our own repairs, which is not easy as we live abroad. Which begs the question, why we are paying Gibbs an extra 5% to fully manage our property?

Inbetween tenancies, earlier this year, when our house was vacant, the Property Management office presented us with a Council Tax bill and were more than adament that we were once again responsible for paying. I knew from first hand experience that whilst a propery is vacant (with no furniture) it is exempt from all council tax charges. After a ongoing debate with Gibbs and ringing the Council tax office several times myself (once again more work than I should be doing) to prove this to Gibbs, the invoice was eventually (after several weeks) revoked. So, Landlords beware, Gibbs told me in their original, rather stern argument, they had been issuing these council tax invoices to Landlords for many years beforehand (so that makes them right?). Which is worrying, as they are meant to be the experts! Only makes you question the validity of all the advice they give!?
Was this helpful? Yes
By: disheartened customer
Jul 29, 2012
The agents rushed impersonal response clearly shows the unprofessional and ignorant approach they have to business! As the response is exactly the same as the response given to the previous review written by JP and states that a branch has not been provided, which if they cared to read the review carefully, 2 branches have been provided! Only one branch deals with property management lettings!

They say the review does not reflect their approach to business, but it clearly does as this is exactly what we have experienced!!! With this unprofessional approach anyone would forgive the customer for thinking they are trying to loose business to their competitiors!?
By: JR
Jul 27, 2012
We were naturally disappointed to receive this anonymous “review” but are unable to comment as the individual writing it has not provided either their name or the branch which they dealt with and we are therefore unable to investigate and comment.

Clearly the “review” does not reflect our approach to business and, if true, would reflect unacceptable behaviour.

If this individual would like to contact us to discuss the matter, then we should be only happy to investigate and respond as appropriate.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Gibbs Gillespie

90 High Street Ruislip
Greater London

01895 622884

Opening hours

Find the Best Agent to
Sell or Rent Your Home