I recently moved in to a property in Stratford. Not long after that dishwasher broke down. I contacted the management department and spoke to a gentleman called Kieran who I must say was very helpful. He told me someone would call within 24 hours to arrange an appointment which did happen and the job was actually repaired within 3 days of reporting it. Previous agents I been with have taken over 4 weeks just to repair a leaking tap. I can also say that the engineer that visited the property was brilliant. I hope things stay this way throughout my tenancy and I love the property that Outlook found me.