Andrew Lees
Taunton, Bridgwater, TA6
4/5, 55 reviews
69% recommended
81% lettings valuation accuracy
81% lettings fee satisfaction



Property Features


“Avoid Andrew Lees at all costs!We were very reluctant ......”

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Feb 27,2018
Minithumbdown
By: 'Cray'
Feb 27,2018
0 people found
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Avoid Andrew Lees at all costs!

We were very reluctant to pay their extortionate reference fees of £360, especially after they couldn't be bothered to show us around the property and left this to the tenant (even though he had enough to deal with due to packing and moving). They also tried to class this property as a 2 bed, but the second 'bedroom' didn't actually fit the legal measurement requirements, so is actually an office. Even the tenant said that you can't get a single bed in it.
Just before paying the reference fees, I had a number of questions which the response was all a bit vague. As soon as payment was taken, the whole attitude changed. Suddenly we wouldn't be able to move in on the date we wanted to and so on & so forth.
So to sum it all up, we lost our money for the fees all because they didn't explain everything at the very start.
A bit of advice if you decide to choose them. Ask as many questions as possible and don't pay anything until you have written proof of everything. They will ask for bank statements too, they aren't just kept on file, they'll snoop through every transaction made and question you on this.
Comment on agent fees
Horrendous
Was this helpful? Yes
By: Andrew
Feb 28, 2018
Dear Sirs

Thank you very much for your review, I would just like to go through the points that you have raised and answer accordingly:

Our £360 administration fee is the local market rate, our rates are very competitive against other agents in the Bridgwater area,
the fee is stated on our website and displayed in the front of the office for tenants to view.

It wasn't a question of not ‘being bothered' to show you around the property, some of our tenants and landlords are happy to show tenants
around the property when it is not possible for us to attend at all times, so for flexibility and convenience for both parties and to arrange the viewing
as quickly as possible, we ask tenants or landlords if they can facilitate a requested viewing time. This is what was arranged on this particular occasion.

The property was bought as a 2 bedroom by the landlord so therefore is being advertised as a 2 bedroom.

Any questions from tenants are dealt with by a member of the team and we go back and forth to the landlord if there are questions that we can not answer. This can sometimes cause a delay, for which we have no control.

With reference to moving dates, we advertise a property for an approximate date of when we are advised it will be available with a gap in between each tenancy for any maintenance or decorating work to be carried out.

With regards to the loss of money, I believe that we have received an email from yourself this morning advising that you are withdrawing from the property,
so my understanding is that you do not wish to proceed with the property?

We have questioned whether you have a pet as your bank statements quite clearly show pet insurance ad purchases from a pet store, however you have not advised us of having any pets and this property is unfortunately not suitable for pets. Had you advised us from the beginning that you have a dog then we would have been able to find you somewhere more suitable that would allow pets and not have to question you.

With reference to your query about bank statements, we have a duty to ensure that all tenants applying for a property are financially viable to apply for a tenancy, this would be the same if you were applying for a mortgage application, bank statements are used to carry out a risk assessment on behalf of our client. I can confirm that we are an ICO member as well with regards to our data.

We are sorry on this occasion you have chosen not to proceed with the property and may we wish you the best of luck in finding a property that will suit your needs and requirements.



Kind Regards

Andrew

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Opening Hours
Address

Andrew Lees
35 High Street, Bridgwater
Bridgwater
Somerset
TA6 3BG
01278 418 001

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 81% 81% £400 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 2 26 12 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

No Properties

“Uncaring...”

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Jul 13,2023
Minithumbdown
By: 'julian'
Jul 13,2023
0 people found
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I was with this lot for about 5 years, never again, very unhelpful, very cold and calculated, i moved into a flat which they told me had damp and mould, which i accepted, it was small, in the belief they would sort it, how silly was ...
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By: Julian neal
Jul 13, 2023
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So you say you installed a piv, not in my flat you didnt, regarding the drying of clothes, what planet do you live on, telling me how to dry clothes, your a joke. ...

“Andrew Lees crew are very nice. Thanks Debora......”

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May 06,2023
Minithumbup
Deborah
By: 'PETER'
May 06,2023
0 people found
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Andrew Lees crew are very nice. Thanks Deborah God bless you. Yolande and Brigitte you guys are doing a great job. Thanks again...
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“Yolande and Brigitte form the Bridgwater offi......”

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Mar 23,2023
Minithumbdown
Yolande
By: 'Hannah'
Mar 23,2023
0 people found
this helpful
Yolande and Brigitte form the Bridgwater office were very helpful in securing accommodation for I and my partner in Bridgwater.They were polite and very swift with the whole process...
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“Friendly and efficient....”

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Feb 03,2023
Minithumbdown
Deborah
By: 'Michael'
Feb 03,2023
0 people found
this helpful
I have rented through Andrew Lees Bridgwater branch for just over a year now. They have always responded promptly to any queries. I have just had an inspection carried out by Deborah, and she was, like all the staff I've dealt with, friendly and efficient, ...
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“Inspection...”

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Oct 11,2022
Minithumbup
Deborah
By: 'Leanne'
Oct 11,2022
0 people found
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I had an inspection today, carried out by Deborah, I found her to be very polite & professional and felt at ease with her, as it’s quite daunting when somebody you don’t know is having a look around your home, especially after working a ...
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“I've had a house inspection carried out today......”

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Oct 10,2022
Minithumbdown
Deborah
By: 'MR D M POLLARD'
Oct 10,2022
0 people found
this helpful
I've had a house inspection carried out today by Deborah, very polite, very professional. Noted down a few non working alliances to be fixed. All in all a very professional job....
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“Ive been with andrew lees for several years, ......”

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Jul 27,2022
Minithumbdown
By: 'julian'
Jul 27,2022
0 people found
this helpful
Ive been with andrew lees for several years, i find them uncaring and cold, it took 3 years for them to resolve my damp and mould problem in my flat, now a few months down the line, they’ve raised my rent by £100, given everything is ...
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By: andrew lee
Aug 25, 2022
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HI Julian, I did reply to your e-mail on the 28th of July, but to date no reply, with kind regards Andrew Lee ...

“Andrew Lee letting and all the team there are......”

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Mar 16,2022
Minithumbup
By: 'Lee'
Mar 16,2022
0 people found
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Andrew Lee letting and all the team there are superb with every aspect of moving in and living as a tenant they were all there for you at the end of a phone, As we had to leave earlier than our tenancy was for, they ...
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“Just to thank Brigitte and her team for all t......”

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Oct 15,2021
Minithumbup
By: 'Louise'
Oct 15,2021
0 people found
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Just to thank Brigitte and her team for all their effort, hard work and professionalism on looking after my property. Much appreciated....
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“Thank you for cooperation in difficult situat......”

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Aug 25,2021
Minithumbup
Paula
By: 'Mirosław'
Aug 25,2021
0 people found
this helpful
Thank you for cooperation in difficult situations and kindness of Paula ,Dee,Peta and Brigitte. We wish you a lot of successes....
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“Thank you Mrs. Yolande O'Neill for the seriou......”

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Aug 09,2021
Minithumbup
Yolande
By: 'Alin'
Aug 09,2021
0 people found
this helpful
Thank you Mrs. Yolande O'Neill for the seriousness and professionalism given to me the best agent always polite and very explicable in all.Thank you Andrewlees LETTINGS and the whole satf I am very satisfied I wholeheartedly recommend this agency with a perfect staff in ...
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“It was Brigette’s positive attitude over the ......”

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Aug 04,2021
Minithumbup
Andrew
By: 'LJ'
Aug 04,2021
1 people found
this helpful
It was Brigette’s positive attitude over the phone that made me choose Andrew Lees to let my property. Then when I met Andrew I knew I had made the right choice. The whole team has been professional, friendly and approachable. Any questions are answered ...
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“Thank you Andrew Lees for your trust to rent ......”

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Aug 04,2021
Minithumbup
Peta
By: 'Nicolae'
Aug 04,2021
1 people found
this helpful
Thank you Andrew Lees for your trust to rent me a house when other agency refused. A really appreciate the good collaboration with all crew and special tanks to Paula, Peta, Brigitte and Dee. Well done keep the high level of your job....
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“Today is moving in day and so far Andrew Lees......”

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May 12,2021
Minithumbup
Brigitte
By: 'Colin'
May 12,2021
1 people found
this helpful
Today is moving in day and so far Andrew Lees team have been very professional, clear, and fully supportive. I can thoroughly recommend the team...
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“Fantastic estate agent, lovely, helpful, warm......”

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Mar 26,2021
Minithumbup
Yolande
By: 'Michelle'
Mar 26,2021
0 people found
this helpful
Fantastic estate agent, lovely, helpful, warm workers and great service. Cant thanks the team enough for all of the help they have given us in finding a home. Love the little moving in box too, nice touch...
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“Excellent service...”

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Feb 03,2021
Minithumbup
Andrew
By: 'Debra'
Feb 03,2021
0 people found
this helpful
Great service for a family trying to move after being served notice with 2 dogs. Mr Lee worked incredibly hard to find us an appropriate property with supberb communication throughout from himself and the office team....
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“Fantastic service offered by Andrew Lees Lett......”

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Feb 03,2021
Minithumbup
By: 'Clare'
Feb 03,2021
0 people found
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Fantastic service offered by Andrew Lees Lettings from start to finish. The team are always polite and professional, a joy to work with. Thank you for your efforts, can't recommend them enough....
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“Thank You Andrew Lees Lettings...”

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Jan 17,2021
Minithumbup
Andrew
By: 'Bianca'
Jan 17,2021
0 people found
this helpful
We are new to the UK, but having Andrew Lees assist in securing a lovely home was amazing. Even over the Christmas period and with lockdown they were always around to assist and answer our questions. Very grateful. A special thank you to Dee, Paula, ...
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By: Brigitte
Jan 18, 2021
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Hello Bianca, thank you for your review. Thank you for your patience in these times, we are very happy to hear that you are all settled in your new home. kind regards Brigitte ...

“Great service...”

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Nov 12,2020
Minithumbup
By: 'Rebekah'
Nov 12,2020
0 people found
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Andrew Lees Letting Agency have been nothing but supportive and helpful to us. They answer all queries promptly and make efforts to accommodate not only the landlords needs, but ours as tenants too. Highly recommend....
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“Team are great...”

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Nov 03,2020
Minithumbup
Steve
By: 'Linda'
Nov 03,2020
0 people found
this helpful
The team here are the best; nothing is too much trouble and everything is sorted immediately. Greta people to work with x x x...
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“The whole process was very stress free, calle......”

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Sep 16,2020
Minithumbup
Peta
By: 'Paige'
Sep 16,2020
1 people found
this helpful
The whole process was very stress free, called me when promised, replied to emails straight away and no question was ever too silly. Made the whole moving process very easy. Big thank you to Peta, Andrew and team....
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“Really helpful and very friendly!...”

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Jul 10,2020
Minithumbup
Brigitte
By: 'Julia'
Jul 10,2020
1 people found
this helpful
Really helpful and very friendly! Made the whole moving process a lot less stressful! Would recommend them as a agency to let from...
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“Absolutely brilliant service during Lockdown ......”

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Jun 17,2020
Minithumbup
Brigitte
By: 'Stephanie'
Jun 17,2020
2 people found
this helpful
Absolutely brilliant service during Lockdown too. Thank you Andrew and team for letting my property so speedily and professionally. Both myself and my new tenants are very happy....
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“not nice...”

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Jun 16,2020
Minithumbdown
By: 'j.heal'
Jun 16,2020
0 people found
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these people are really awful ..they bully there tenants and are very very slow with any repairs ,, always some excuse ..stay well clear there are many better agents out there...
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By: jack
Oct 29, 2021
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without doubt the worse lettings agents out there bullying on a grand scale nasty vindictive miss leading tyrants avoid if you can be on your guard always if you cant ...

“not nice...”

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Jun 16,2020
Minithumbdown
By: 'j.heal'
Jun 16,2020
0 people found
this helpful
these people are really awful ..they bully there tenants and are very very slow with any repairs ,, always some excuse ..stay well clear there are many better agents out there...
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“New Tennant , nice service...”

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Apr 02,2020
Minithumbup
By: 'J'
Apr 02,2020
1 people found
this helpful
As new Tennant's we found the rental process efficient and painless . The team were very welcoming and helpful right thoughout including post moving in of the property . Dispute the extra challenges posed due to covid19 and the closing of the office as a result the ...
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By: Andrew Lee
Apr 02, 2020
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Hi Jenny & Jamie, Thank you for your kind words. We appreciate a positive review from our tenants and always strive to be as helpful as we possibly can. We look forward to be of service to you in the future. Kind regards Andrew p.s #keepsafe ...

“As Landlords we are very happy with the servi......”

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Feb 01,2020
Minithumbup
By: 'Jim'
Feb 01,2020
1 people found
this helpful
As Landlords we are very happy with the service provided by Andrew Lees Lettings. The staff are all very warm, friendly, helpful and professional and have always responded to any queries or concerns promptly. We have no hesitation in recommending them to any landlord with ...
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By: Brigitte
Feb 05, 2020
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Dear Jim and Julie, Thank you for your kind words. We look forward to working with you in the future and always being of help to yourself and your tenants. Kind regards Brigitte ...

“Many thanks to the team at Andrew Lees , part......”

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Jan 29,2020
Minithumbup
Lorraine
By: 'Eleanor'
Jan 29,2020
2 people found
this helpful
Many thanks to the team at Andrew Lees , particularly Lorraine, who has helped me to find my new home. This is the second time in the last six years I have used their services and would not go anywhere else in Bridgwater. Thank you....
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By: Brigitte
Jan 30, 2020
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Thank you for your kind words Eleanor, we hope you will be very happy in your new home. ...

“Excellent service , All staff are very friend......”

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Jan 29,2020
Minithumbup
Lorraine
By: 'Kerry'
Jan 29,2020
1 people found
this helpful
Excellent service , All staff are very friendly, approachable & knowledgeable on all aspects of the letting Agency, they are all very professional & response very quickly to any enquires you have. I would highly recommend them....
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By: Brigitte
Feb 05, 2020
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Dear Kerry, Thank you for your kind words. We look forward to working with you in the future. Kind regards, Brigitte ...

“More than happy tenant...”

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Jan 29,2020
Minithumbdown
By: 'Chloe'
Jan 29,2020
1 people found
this helpful
I have rented with Andrew Lees for many years and I’ve always found to be warm, friendly, very efficient and professional and they always go the extra mile with customer care and service. Andrew Lees by far really are the best estate agents ever ...
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By: Brigitte
Feb 05, 2020
View all comments (1)
Hello Chloe, Thank you for your kind words. We appreciate a positive review from our tenants and always strive to be as helpful as we possibly can. We look forward to be of service to you in the future. Kind regards Brigitte ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:35 PM 03/02/2020 by Andrew Lee

Awards won by Andrew Lees, Bridgwater TA6 3BG



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