“Chose this letting agent because they claim to be "UK's ......”
1 Star Review
Aug 17,2009
By:
'mochiM'
Aug 17,2009
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
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Chose this letting agent because they claim to be "UK's No 1 letting agent". We soon realised that there is no truth in this .
They are slow in responding to requests n emails and are also not very proactive in warning us of any hidden clauses in the contract e.g. they know we had intended to stay in the UK for a period of nine months but did not have a confirmed departure date. When we asked if we could extend our stay by a couple of weeks to firm up our departure plans. They said yes initially but one month before, they told us no. By then, all our air tickets have been booked. We have no choice but to move to a hotel! They had the cheek to tell us that we can always pay up for the full month n stay on for the additional one or two weeks. This is total misrepresentation!
It also took them forever to sort out faulty appliances in the property. We had a broken rubber seal in our oven, broken freezer compartment and faulty lighting. They sorted out the lights 3 months after and never sorted out out oven and freezer!
We wanted to leave and stay somewhere else but we have already paid up our 9 months' rental in full so we were stuck.
There are too many issues with this letting agent. Suffice to comment that they are slow and dishonest in many aspects - -there isn't enough space here to elaborate the details. Do not ever use them or fall for their marketing claim that they are number 1. this is just a load of rubbish.
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