Hanley, Stoke on Trent, ST1
3.4/5, 26 reviews
62% recommended
50% sales valuation accuracy
50% sales fee satisfaction
91% lettings valuation accuracy
99% lettings fee satisfaction



Property Features


“We have dealt mostly with Abbey at this agency with ......”

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Dec 09,2017
Minithumbup
Abigail
By: 'Roger'
Dec 09,2017
0 people found
this helpful
We have dealt mostly with Abbey at this agency with regard to our rental property and have always been more than satisfied with the results, finding tenants, keeping us informed, and following up our requests when any action needed.
Comment on agent fees
Reasonable
Was this helpful? Yes

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Opening Hours
Address

Reeds Rains
17 Piccadilly
Hanley,Stoke on Trent
Staffordshire
ST1 1EN
01782 204244

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £83,500 £165,000
Lettings 91% 99% £385 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 1 1 1 3 2 0 1 0 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
Latest Properties

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Images & Videos

“Alex has been very professional with the evic......”

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Apr 19,2023
Minithumbup
Abigail
By: 'Deb'
Apr 19,2023
0 people found
this helpful
Alex has been very professional with the eviction of our past tenant, he is now in the process of getting us our new tenants, extremely thorough in everything he has done for us, very happy, thank you Alex...
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“Reeds Rains Hanley Branch Letting Agency ......”

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Dec 21,2022
Minithumbup
abbey
By: 'Sharon'
Dec 21,2022
0 people found
this helpful
Reeds Rains Hankey Branch Letting Agency I worked with Alex Dale (Lettings manager) and Sophie Halden (Sales and Lettings Negotiator) between earthly October- 2nd December 2022 to secure a lovely young couple as my new tenants In total 16 prospective tenants viewed There were 7 applicants AND A ...
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“My experience with Reeds has been fantastic. ......”

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Oct 23,2021
Minithumbup
Tom
By: 'Asmah'
Oct 23,2021
0 people found
this helpful
My experience with Reeds has been fantastic. Within a few weeks of my property been up for sale it got sold and had no problems with the sale. Tom and the team have been brilliant throughout the whole sale. I highly recommend reeds rains and ...
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“Hanley branch never answer the phone so how d......”

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Oct 04,2021
Minithumbdown
By: 'Karen'
Oct 04,2021
0 people found
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Hanley branch never answer the phone so how do you expect to sell your house with them? Lucky other agent are more prompt...
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By: Branch Manager
Oct 05, 2021
View all comments (1)
Good Morning Karen. I'm sorry you didn't manage to get to speak to one of our team. Unfortunately we cannot answer every single phone call. We do have a voicemail facility which we monitor throughout the day and always return calls the same day. I've listened through the voicemails and I haven't been able to find one from yourself. If you still require assistance please call again today or email the branch. Our email address is: [email protected]. Many thanks. ...

“Awful awful service, I called at the beginnin......”

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Aug 06,2021
Minithumbdown
By: 'Imran'
Aug 06,2021
0 people found
this helpful
Awful awful service, I called at the beginning of the week for a valuation having a chat with a guy soon as he established I wasn't marketing my house straight away he said he would call me back to arrange an appointment & I am still ...
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By: Branch Manager
Aug 06, 2021
View all comments (1)
Good Morning, I'm sorry to hear this. I can't find any record of this conversation. I am the only male in the office i i wasn't in at the beginning of this week so not sure if you have spoken to one of our other offices? Either way our contact number is 01782 204244. I'm in the office all day today and would take great pleasure in clearing this up and seeing what we can do to help! Many Thanks. ...

“Thank you to Tom at Reeds Rains Hanley for se......”

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Jul 02,2021
Minithumbup
Tom
By: 'Tony'
Jul 02,2021
0 people found
this helpful
Thank you to Tom at Reeds Rains Hanley for selling my property in just four days on the market, after being let down by another estate agent for five weeks with them and hardly any interest . If I ever decide to move again I wouldn’...
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“I had Tom the manager as my agent he came acr......”

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Jul 01,2021
Minithumbdown
By: 'Anonymous'
Jul 01,2021
0 people found
this helpful
I had Tom the manager as my agent he came across extremely arrogant, very pushy and he thinks he’s the only agent which does block viewings to get best price this has been going on for years probably before he was appointed....
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Attachments

Review file
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By: Tom
Jul 01, 2021
View all comments (1)
Hi. I think there’s been a mistake here. Your postcode typed below your “anonymous” name clearly states you live in the ST5 postcode area. Me and my branch do not and would not sell a property in this area as we have a branch in newcastle Under Lyme. Hope this clears up any confusion. If you have any further issues please feel free to contact my office on 01782 204244 and I’ll happily help! ...

“They dont care about the vendor and buyers...”

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Apr 15,2021
Minithumbdown
By: 'Bel'
Apr 15,2021
0 people found
this helpful
was sure he wanted to buy a house at 11 Tilbrook Close Bentilee Stoke-on-Trent ST2. I've been calling the agency for 3 days, nobody even picked up the phone for 80 calls! Today some very rude lady kindly pick up my call number 19! , ( also sent an email saying ...
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By: Mr Branch Manager
Jun 13, 2021
View all comments (1)
This property sold for £16,000 over the asking price. The vendor was MORE than happy with the result. I’m really sorry you didn’t get chance to purchase the property, but please keep an eye out for future listings. We at Reeds Rains Hanley thrive on getting our vendors the best possible price and as you can see from our other reviews (from our vendors themselves) we do a fantastic job! If you take another look at our google review page you’ll see the the vendor of the property you missed ...

“AVOID AVOID AVOID!!!!!...”

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Jan 25,2021
Minithumbdown
By: 'Emma'
Jan 25,2021
0 people found
this helpful
We recently brought a property from reeds rains. Shocking customer service!!! The person we bought the house from didn't know we were completing on the day..... Which left furniture left in the lounge and garage, which made it difficult for us to move in.. The ...
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“Tenant Finder service...”

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Jun 16,2019
Minithumbup
Alison
By: 'AM'
Jun 16,2019
0 people found
this helpful
Excellent service. Good communication always responded promptly to emails and queries. New tenant found quickly and without issue. Highly recommended and would use again....
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Comment on agent fees
Pleased with fee charged for this service.
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“....”

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Jun 14,2018
Minithumbdown
Abigail
By: 'M&L'
Jun 14,2018
0 people found
this helpful
Abi and Carla in Hanley are very friendly and polite and do their best against all odds, but are not given full rein. The management and finance sections, which are not based in Hanley, do not have a clue. Abi and Carla know how to ...
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Comment on agent fees
Good
Was this helpful? Yes

“Fantastic...”

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Jun 10,2018
Minithumbup
Abigail
By: 'Farah'
Jun 10,2018
0 people found
this helpful
Abigail is always professional and helpful. She gets back to you when she says she will and works tirelessly to give a fantastic customer experience....
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Comment on agent fees
Ok
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“Very professional...”

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Apr 13,2018
Minithumbup
By: 'Mr'
Apr 13,2018
0 people found
this helpful
Easy to explained very professional and made the whole experience satisfying for renting and selling my property will very highly recommend this person to anyone...
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Comment on agent fees
Good
Was this helpful? Yes
By: Reeds Rains
May 01, 2018
View all comments (1)
Mr Walsh. Thank you - you've written a really kind review. However, you've only rated us 1-star which is the worst score. I think you meant to give us a more positive score, closer to 5-stars? We'd appreciate it so much if you could amend the score to reflect the content of your review. Thank you Reeds Rains ...

“I called on the off chance that I might speak ......”

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Mar 02,2018
Minithumbup
Abbi
By: 'Rachel'
Mar 02,2018
0 people found
this helpful
I called on the off chance that I might speak to someone that same day and enter 'Abbi'. Abbi just 'got' what I needed. I had 1 meeting with her and she understood the type of people that I wanted and provided me with a 'no ...
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Comment on agent fees
Very reasonable for a no hassle full management package.
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“I have used this branch for the last year and ......”

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Feb 16,2018
Minithumbup
abbey
By: 'Cheryl'
Feb 16,2018
0 people found
this helpful
I have used this branch for the last year and found all the staff to be very helpful and polite. They are very professional. I was impressed with Lee when I first used them. Due to his warm and friendly nature I developed a good ...
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Comment on agent fees
Their fee is in line with a lot of the other letting agents in the area.
Was this helpful? Yes

“We have dealt mostly with Abbey at this agency with ......”

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Dec 09,2017
Minithumbup
Abigail
By: 'Roger'
Dec 09,2017
0 people found
this helpful
We have dealt mostly with Abbey at this agency with regard to our rental property and have always been more than satisfied with the results, finding tenants, keeping us informed, and following up our requests when any action needed....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“I have used Reeds Rains Hanley to advertise my property ......”

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Sep 29,2017
Minithumbup
abbey
By: 'Clare'
Sep 29,2017
0 people found
this helpful
I have used Reeds Rains Hanley to advertise my property to let for the last 17 months. They found me a tenant quickly, dealt with routine visits and were on hand when I had any any queries. I feel the service they have delivered has been ...
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Comment on agent fees
I feel the fees quoted are in line with most other agents.
Was this helpful? Yes

“I am disgusted with the service that I am paying ......”

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Apr 19,2017
Minithumbdown
Lee
By: 'Kim'
Apr 19,2017
2 people found
this helpful
I am disgusted with the service that I am paying over 2k for from this estate agents. They dont call you back and when you call them they dont answer unless you withhold your number. They tell all parties involved what they want to hear ...
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Comment on agent fees
Fees are very expensive and the service is extremely poor
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“Awful tactics - potential buyer on a property messing you ......”

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Jan 19,2017
Minithumbdown
By: 'Mr'
Jan 19,2017
2 people found
this helpful
Awful tactics - potential buyer on a property messing you about. Trying to force you to come in to meet "their" mortgage advisor for a mortgage agreement in principle. In their eyes no other lender can provide a satisfactory AIP. I showed a valid AIP ...
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Comment on agent fees
Not applicable
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“I have recently sold my property with Reeds Rains and ......”

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Feb 29,2016
Minithumbup
By: 'Lynn'
Feb 29,2016
0 people found
this helpful
I have recently sold my property with Reeds Rains and they have completely exceeded my expectations. Right from the beginning I have found the new team to be professional, efficient and honest. They sold my property in just over 2 weeks it went online and negotiated ...
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Comment on agent fees
The fees were more than some other agents but the money they agreed for the house exceeded what I thought so overall better.
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“We had a very dissatisfactory experience with this unprofessional agent, ......”

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Jan 29,2016
Minithumbdown
By: 'Sam'
Jan 29,2016
5 people found
this helpful
We had a very dissatisfactory experience with this unprofessional agent, including: not calling us back, poor communication, repeatedly not showing up for viewings, presenting themselves very badly at viewings, not listing the property online, removing the property from right move without telling us, repeatedly not ...
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Comment on agent fees
Very expensive compared to other options. The service definitely does not warrant their high prices when there are cheaper and yet better options available in the local area.
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“Everything has been managed smoothly and effectively and there have ......”

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Apr 30,2015
Minithumbup
Andrea
By: 'Imran'
Apr 30,2015
0 people found
this helpful
Everything has been managed smoothly and effectively and there have been no problems and Andrea has always responded quickly and sorted out any issues to a satisfactory conclusion....
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Comment on agent fees
They slightly undervalued the monthly rent but had no problems marketing the property for the rent that was desired. Fees were reasonable and in line with my expectations.
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“She provides a quick turn-around when brokering tenant and landlord ......”

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Apr 09,2015
Minithumbup
Andrea
By: 'Mr'
Apr 09,2015
0 people found
this helpful
She provides a quick turn-around when brokering tenant and landlord property maintenance issues. She is also concise and forthright with all email and telephone correspondence. Highly recommended....
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“Reeds Rains are terrible estate agents, all they are interested ......”

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Jun 18,2014
Minithumbdown
By: 'sharon'
Jun 18,2014
3 people found
this helpful
Reeds Rains are terrible estate agents, all they are interested in are the prospective sales once you have signed on the dotted line they don't want to know. We signed up for a tender agreement and paid up front big mistake. I have telephoned several ...
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What agent could do to change your mind?
Do their job and keep us informed about what's going on Do their job and inform prospective buyers what's going on Do their job and show buyers around and remember what id told them about the property (where the boiler was and the electric box) Basically do what id paid them to do
Attached Filesnbsp;
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“Andrea was very helpfull in organising some end of tax ......”

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Apr 14,2014
Minithumbup
Andrea
By: 'Dee'
Apr 14,2014
0 people found
this helpful
Andrea was very helpfull in organising some end of tax year info required by my accountants in a specific format for submission to the Inland Revenue for audit purposes.After some initial difficulties she was able to grasp the urgency of the situation and to ...
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“Yesterday I called Tabatha regarding a leak in my boiler, ......”

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Mar 13,2014
Minithumbup
By: 'rosina'
Mar 13,2014
2 people found
this helpful
Yesterday I called Tabatha regarding a leak in my boiler, an d she passed that to Helen who called me immediately to talk about the problem and to solve it. At this time, today , the problem is solved So i can say that they are ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:16 PM 21/11/2018 by allAgents

Awards won by Reeds Rains, Stoke on Trent ST1 1EN



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