I thought the service was fantastic; our agent was with us every step of the way and guided us through the process with calm efficiency. I also thought the website was great - it was really helpful to be able to track our application at each stage. The referencing, payment etc was very easy to do and everyone I dealt with was helpful and polite. I think the way they have followed up after our move is commendable and I respect the way in which they are trying to improve their service. Overall, I've had a very pain free experience which I think is unheard of when it comes to moving house!