100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 15,2017
Aug 15,2017
3
people found
this helpful
this helpful
I purchased apartments in Cambridge and London. Everything was fine. This was my first time to purchase off-plan apartments in Oxford. And I was very disappointed about my experience with Savills. From reservation to signing contract, all Savills did was chasing up the fund for the developer.Savills even asked me to send them the proof of fund (1 million GBP) which was not required before reservation. And Savills urged me not to use the fund before completion. Even though I really hesitated to provide Savills with the bank statement, I still provided the document and hoped every other thing went well. However, after receiving the contract in July, I felt like being cheated.
1. The reservation agreement stated that the building will be completed in October, 2017. However, in the contract, there was no completion date but only a two-year long stop date. I argued for a shorterned long stop date, as there were only three months from July to the estimated completion date. Savills replied, we've sold houses for twenty years. And we never saw any estimated completion date in the contract. Even worse, the developer deleted the two-year long stop date clause when I was about to sign the contract. In this sense, the developer could delay the project for ten years or twenty years without any penalties. I emailed Savills, but there was no reply for three weeks.
2. The reservation agreement also stated there is a 12-year warranty which starts from completion date. However, after reserving the apartment and paying reservation fees, the 12-year warranty was changed into up to 12 year warranty which is subject to construction date and completion date. And the terms about warranty were even missing in the contract.
I kept emailing Savills for help, but there was always no reply.
1. The reservation agreement stated that the building will be completed in October, 2017. However, in the contract, there was no completion date but only a two-year long stop date. I argued for a shorterned long stop date, as there were only three months from July to the estimated completion date. Savills replied, we've sold houses for twenty years. And we never saw any estimated completion date in the contract. Even worse, the developer deleted the two-year long stop date clause when I was about to sign the contract. In this sense, the developer could delay the project for ten years or twenty years without any penalties. I emailed Savills, but there was no reply for three weeks.
2. The reservation agreement also stated there is a 12-year warranty which starts from completion date. However, after reserving the apartment and paying reservation fees, the 12-year warranty was changed into up to 12 year warranty which is subject to construction date and completion date. And the terms about warranty were even missing in the contract.
I kept emailing Savills for help, but there was always no reply.
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Aug 15, 2017
Savills endeavours to give the best possible service and we are sorry to hear your feedback regarding our Oxford Summertown office. We would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so we can address your concerns. Yours faithfully, Sarah Dewey, Customer Relations Manager, Savills UK.
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Latest Reviews
15th Aug 2017
reviewed by 'Percy'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
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Aug 15,2017
Aug 15,2017
3
people found
this helpful
this helpful
I purchased apartments in Cambridge and London. Everything was fine. This was my first time to purchase off-plan apartments in Oxford. And I was very disappointed about my experience with Savills. From reservation to signing contract, all Savills did was chasing up the fund for ...
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Aug 15, 2017
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Savills endeavours to give the best possible service and we are sorry to hear your feedback regarding our Oxford Summertown office. We would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so we can address your concerns. Yours faithfully, Sarah Dewey, Customer Relations Manager, Savills UK. ...
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