I have rented through Mortimers for 5 years and have found them unfailingly friendly and people who will go out of their way to be helpful. Emergencies are dealt with extremely promptly e.g. burst water main - reported at 5.30pm - plumber out later that evening to make it safe, and pipe repaired within 48 hours - central heating breakdown in December; emergency heaters supplied same day and boiler replaced within a week! They are always courteous and someone is always available to answer the phone. They give more than adequate notice of management visits etc. I can\'t recommend them highly enough, what a contrast with other agents I have dealt with in the past.