Oakfields have managed a flat on my behalf for 6 years. This flat has had more problems than all the others in my portfolio combined - ceiling collapse, water damage, problem tenants etc, each bringing a different issue to be resolved. I dont live in the Hastings area, so I am 100% reliant on Oakfields to look after my interests - which they have done with remarkable professionalism. I know if I have a problem, no matter how big or small, I can pick up the phone to any of the team and it will be resolved with a minimum of fuss. I am currently in the process of removing a problem tenant (the first time I have had to do this in 7 years of being a landlord) and I feel Oakfields are with my every step of the way - emails are answered in minutes, and sound practical advice is offered without prompting.
My only criticism of Oakfields, albeit minor, is the quality of vetting procedures for new tenants - I see a difference with the agents who run my london properties, the vetting is much more stringent - other than that, im extremely impressed with the service I have received from day 1 of our partnership