40% sales valuation accuracy
100% sales fee satisfaction
Jun 23,2017
Jun 23,2017
4
people found
this helpful
this helpful
It used to be great to live here but ever since they opened the tower to its residents this place turned into a big mess. If you move in into the tower, you never know if customer service (aka Sian) actually registered your address - she mostly likely didn't, therefore many tenants can't get their internet sorted as Internet companies can't register the address (this can go on for 3+ months!). If anything breaks in the flat, it takes ages to fix it (although if the issue is internal, they have an absolute star Jeoff who is just the most professional, amazing and helpful man for any job you can imagine - he can fix anything!) if an external person has to come in. Sian books your time and then the worker doesn't show up... Customer service doesn't even bother ringing that company to ask why the worker didn't show up. Besides, lots of people smoke weed or cigarettes in the flats and cigarettes ashes land on the floor of your house as well as you have to breathe all these smells as there is no air circulation in this building at all. I genuinely used to love living here but now they already changed 3 estate managers and things only keep getting worse with more people moving into this place. Advice: don't pay this much for living in a place where no one cares about you.
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Latest Reviews
18th Mar 2020
reviewed by 'Sharada'
2nd Dec 2019
reviewed by 'Marina'
19th Oct 2019
reviewed by 'Sid'
16th May 2019
reviewed by 'Ting'
13th Oct 2018
reviewed by 'shiva'
16th May 2018
reviewed by 'Kainos'
Opening Hours
Address
1st Avenue
Keats Building,5 Saffron Central Square,Wellesley Road
Croydon
Surrey
CR0 2FT
020 8603 7107
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 4 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 18,2020
Mar 18,2020
5
people found
this helpful
this helpful
Absolutely scary experience dealing with 1st Avenue. They started out well and some of their team members such as Emily and Nozomi have been particularly helpful but their Managing Director’s actions have been dubious of late. They appear to be short of money and ...
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Dec 02,2019
Dec 02,2019
0
people found
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Many thanks to Emily Pedrotti!
The whole renewal process was quick and without any holdups or problems.
1st Ave have been consistently polite & efficient in dealing with me for the last few years and I have great respect for their efforts as I believe they ...
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Oct 19,2019
Oct 19,2019
0
people found
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I was a tenant and moved out on 28th of September. I was worried that I might not be able to get my deposit back as it was with my previous agents and experiences. But Jodie Clarke helped me throughout the process checkout process and ...
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May 16,2019
May 16,2019
0
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I an a landlord of the property mentioned above in Croydon. Jodie has been outstanding in terms of her response, passion of work and kindness to ease my mind. I have been nothing but appreciative of all she does for our property. Thanks Jodie!...
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Good throughout
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Oct 13,2018
Oct 13,2018
4
people found
this helpful
this helpful
I've requested No objection Letter for my Partner visa to property Management team Multiple times even i have provided the content of the letter but did not care about to respond to my emails,hence visited Personally three times croydon office which located at keats ...
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May 16,2018
May 16,2018
0
people found
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I have completed various apartment renewals/extensions with Emily Pedrotti over the past year, she has made the whole process easy to complete. Emily always supplies any information/paperwork needed quickly and efficently. All in all she is a pleasure to deal with, I wish ...
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Oct 12, 2018
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Emily is a Liar! I don't know what services you are getting you must be a staff member. But all she cares about is the landlord and getting her commission so does nothing but lie. ...
Apr 05,2018
Apr 05,2018
0
people found
this helpful
this helpful
Thanks a lot Ryan for solving my issue with the landlord regarding the early termination of my tenancy due to a short term change within my company. I really appreciate this!
Also thanks a lot Hannah for showing me this perfect flat at the pinnacle ...
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Jun 23,2017
Jun 23,2017
4
people found
this helpful
this helpful
It used to be great to live here but ever since they opened the tower to its residents this place turned into a big mess. If you move in into the tower, you never know if customer service (aka Sian) actually registered your address - ...
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Oct 13, 2018
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I've rented one bedroom flat with 1st Avenue Croydon and I had worst experience in my life.Requested "No objection letter" for my Partner visa and they did not care at all to respond to my emails. when I first sent email to letting team , they redirected me to contact Property management team to which i have sent emails multiple emails /remainders to property management team. all went vain then I personally met three times croydon offfice to get the letter and found that there is lot of commun ...
Oct 21,2015
Oct 21,2015
0
people found
this helpful
this helpful
I received an outstanding service from 1st Avenue Estate Agents in Croydon, especially from Erron. I was struggling to find the property of a good standard in the area. Erron kept me up to date with all the upcoming flats on the market so I ...
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jodie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Also if you have any issues with the property then forget about that. better fix it by yourself as property management does not care at all.
In short avoid this agency if you want peaceful life