Apr 26,2012
By: 'Anouyed_student'
Apr 26,2012
9 people found
this helpful
Your Move (or Crap Move as they are referred to by my house mates) have over the year we have had to deal with them proved useless, firstly their communications have been poor, failing to send information or only sending incomplete information. They get aggressive over the phone when you don't respond immediately. The staff are often rude or difficult. When we renewed our tenancy (the house and landlady are both good your move are the problem) two of my house mate were billed twice for the renewal fee, whilst we have all had problems with them processing payments made over the phone. Lastly they signed us up with Spark energy for our Gas and Electric, who are terrible, but they also had a new gas meter installed before we moved in and then did not inform spark so we are now having to deal with that.

The only way to deal with this company is to go over their heads directly to the property owner if you can.
Was this helpful? Yes
By: Your Move
May 09, 2012
Please could you let us know which branch you have been dealing with - by emailing marketing@your-move.co.uk - and we will look into this matter for you. We can assure you that we strive to provide the best service possible - as many of our customers will confirm - and it is for this reason that we are so disappointed to read your review. We apologise for any convenience caused to you and your house mates and look forward to hearing from you in due course.

Your Move

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Your Move

Unit 5a,220-228 Northdown Road Cliftonville, Margate

01843 291 777

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