60% lettings valuation accuracy
27% lettings fee satisfaction
Apr 25,2012
Apr 25,2012
3
people found
this helpful
this helpful
Currently using their property 'management service' which I advise against.
The property manager in charge did not even know what floor the flat was on, when I mentioned 'It is a basement flat after all.." she exclaimed "I didn't know, that makes sense now"
Whilst I understand staff cannot physically view all properties a basic thing like that is essential especially when the address has an A after the number or to at least ask??
The aforementioned 'Manager' then went on a 2 week leave in the middle of a situation without informing us despite my speaking to her 2 hours before her leaving to tell her I would be emailing instructions officially ,to then get an out of office email. Very unprofessional.
At present a letter has officially been written to the CEO who has passed it onto as Associate Director to deal with..
He is not dealing with it in a satisfactory manner either, when I tried to make an appointment to meet him he has said a phone call is better. I will be turning up at Head Office to speak to him as matter have reached a point where they have failed in a duty of care to me as a client in their contractual obligations in regards to their attempt to manage my property.
Also they take all the years fees upfront so you get no rent really for the first 2 months, this makes it hard to challenge them as they have been paid for a years work before they even start.
The property manager in charge did not even know what floor the flat was on, when I mentioned 'It is a basement flat after all.." she exclaimed "I didn't know, that makes sense now"
Whilst I understand staff cannot physically view all properties a basic thing like that is essential especially when the address has an A after the number or to at least ask??
The aforementioned 'Manager' then went on a 2 week leave in the middle of a situation without informing us despite my speaking to her 2 hours before her leaving to tell her I would be emailing instructions officially ,to then get an out of office email. Very unprofessional.
At present a letter has officially been written to the CEO who has passed it onto as Associate Director to deal with..
He is not dealing with it in a satisfactory manner either, when I tried to make an appointment to meet him he has said a phone call is better. I will be turning up at Head Office to speak to him as matter have reached a point where they have failed in a duty of care to me as a client in their contractual obligations in regards to their attempt to manage my property.
Also they take all the years fees upfront so you get no rent really for the first 2 months, this makes it hard to challenge them as they have been paid for a years work before they even start.
What agent could do to change your mind?
There is a short time frame for Marsh and Parsons to redeem themselves and show they are capable of dealing with situations professionally. In this case for the Manager to actually visit the property, less than a mile from the office, The office to take responsibility for their inactions and actions, To advise constructively on the next stages and how to proceed, To suggest solutions and worst case scenarios, To remember the landlord is the client and is paying your wages not the tenant.Attached Filesnbsp;
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May 09, 2012
Since this review, I understand you have had a positive meeting with the team and the Department Head is now dealing with matters accordingly. I’m confident the issues concerning your tenant will be concluded satisfactorily, but in the unlikely event that they are not, you have my personal email address. Kind regards, Peter Rollings CEO
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Latest Reviews
27th Nov 2023
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27th Apr 2022
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1st Dec 2020
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17th Sep 2020
reviewed by 'Rashad'
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Opening Hours
Address
Marsh & Parsons
80 Hammersmith Rd
Hammersmith,London
Greater London
W14 8UD
020 8846 2320
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 60% | 27% | £1,300 | £6,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 6 | 0 | 11 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
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Latest Properties
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Nov 27,2023
Nov 27,2023
0
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I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, ...
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Aug 01,2023
Aug 01,2023
1
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AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. ...
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Apr 27,2022
Apr 27,2022
0
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They are a nightmare to deal with. Tried to escalate within the business but was told I was dealing with a senior person and could only be handled by a colleague. They are trying to claim rent from a period after my daughter had left ...
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Dec 01,2020
Dec 01,2020
0
people found
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Awful experience. They kept quiet about all hidden costs and said I would only be charged 10% of the rent. Asked me to pay lots of extra fees in advance and then the month when I expexted to receive £2050 for the rent of ky property, I ...
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Sep 17,2020
Sep 17,2020
0
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Avoid using Marsh and Parsons' service at any cost. Wouldnt exaggearte to say it was the most terrible experience I have ever had working with anyone in my life.
They found a tenant without any due diligence who stopped paying rental after a month. I ...
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Jun 05,2020
Jun 05,2020
2
people found
this helpful
this helpful
Renting a property with Marsh & Parsons has been my worst experience I had with a lettings office.
We were renting a 3 bedroom furnished flat in Fulham. Upon arrival, 1 of the 3 beds in the property was dismantled and thus, unusable. We made numerous complaints to the ...
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Oct 29,2019
Oct 29,2019
4
people found
this helpful
this helpful
Absolutely the most unprofessional, borderline criminal estate agents you will find in London. From lies to loosing original documentation, they manipulate facts, and evade any responsibility towards their mistakes. And if you try to complain, they will bully and harass, tenants and landlords alike, until, ...
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Oct 10,2019
Oct 10,2019
3
people found
this helpful
this helpful
Marsh and Parsons managed the house I rented for two years. They also acted for the landlord. The service they offer was abysmal and completely biased toward the landlord. I am now waiting for my deposit to be returned. Of course they are working with ...
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Mar 27,2019
Mar 27,2019
6
people found
this helpful
this helpful
We had them rent our over the course of 2 yrs. Each tenancy was a nightmare. Not due the tenants but due to the inefficiency of M&P. Rents were to be all inclusive. They would never tell the tenants that and tenants kept changing bills ...
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Comment on agent fees
Very high for terrible service
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Nov 07,2018
Nov 07,2018
8
people found
this helpful
this helpful
I'm a landlord who has been using M&P for over ten years but I will never use them again. There head office tenancy management team are extremely disorganised and make endless mistakes and then just don't apologise for them or handle their errors in ...
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Comment on agent fees
Their fees are the highest of local agents, but as they are upfront about this that's fine. However, if they can't deliver the service that they are being paid for, then that is not fine.
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Sep 14,2018
Sep 14,2018
6
people found
this helpful
this helpful
We have rented from then since March 2018, renting a reasonably pricey property. They are the most incompetent and also dishonest agency I have come across in 14 years renting in London. Very pushy ahead of us signing the lease, very unresponsive since then. They have not ...
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Comment on agent fees
Too high for their poor service
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Sep 05,2018
Sep 05,2018
1
people found
this helpful
this helpful
Northcote Road branch found good tenants. However, I would not recommend the management service for non-resident landlords. 5 property managers in 3 years. Due to not meeting the required standard of service, the tenants contacted us, the landlords, directly, and it required us to intervene, visit the ...
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Comment on agent fees
The highest fees in SW11 when I did a benchmark in June 2018.
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Aug 08,2018
Aug 08,2018
2
people found
this helpful
this helpful
From the moment you pay they will leave you absolutely alone. If you need any help with your flat you will find out that they do not manage the property and you should contact a landlord who if you are lucky will help you. But ...
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Jun 22,2018
Jun 22,2018
2
people found
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this helpful
I have found my experience with Marsh & Parsons to be truly horrendous. Aside from keeping my deposit over 4 months, the communication was exceptionally poor and there were substantial amounts of hidden fees that I was asked to agree to over email without seeing any breakdowns. ...
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Comment on agent fees
The agent consistently asked for agreement on fees without presenting the total amounts. The fees were much higher than market average or was expected.
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Jun 01,2018
Jun 01,2018
4
people found
this helpful
this helpful
My experience with the Property & Tenancy Management team at Marsh & Parsons Head Office has been so awful that I have had to file a formal complaint that was not addressed properly so now sending my complaint to the Property Ombudsman.
On top of that I ...
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Comment on agent fees
Awful, you pay ridiculous fees and they pander to the Landlord
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Jan 23,2018
Jan 23,2018
5
people found
this helpful
this helpful
TERRIBLE estate agent, however AMAZING recruitment agency!
They showed me the best way in life how to make money. You just need to work as a lightbulb changing contractor and you will earn millions! After our check out they wanted to charge me £96 for someone ...
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Comment on agent fees
way to high see my comments
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Aug 10,2017
Aug 10,2017
5
people found
this helpful
this helpful
Joseph Stoll and almost every customer service rep that i dealt with at Marsh and Parsons were inept and rude. Every time there was an issue with the apartment i had to reach out to marsh & parsons multiple times to get things done. at one ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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