Mark did not manage our property during our tenancy as this was done through the landlady directly. But whenever we had questions or any trouble getting hold of her he was very helpful and prompt to respond. He wasn't pushy when he let the place to us, didn't lie or try to put us under time pressure. And on moving out of the place he has been equally efficient and generally a pleasure to deal with. It is nice to have one named contact who genuinely seems to remember you and the property in question when you get in touch.