100% sales valuation accuracy
100% sales fee satisfaction
Mar 10,2017
Mar 10,2017
2
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We were disappointed with our experience of buying a property through Taylor Cole, overall.
The initial viewings went well with Finela (sp) - my husband and I viewed separately due to our work patterns. Once we had negotiated an acceptable offer, things began to go downhill. It took a couple of weeks to get Taylor Cole to mark the property as sold on the internet and for the for sale board to change to sold after we had financially committed to the property by submitting a mortgage application (inc. paying for a valuation) and instructing a solicitor. We repeatedly rang to find out why the property wasn't marked as sold only to be told that it was because the owner hadn't instructed a solicitor. This seemed unfair to us because we'd proved ourselves as committed to the property and done everything that was asked and yet we were at risk of being gazumped. Taylor Cole ensured us they weren't actively marketing the property, but we knew they were legally required to put any offers forward to the owner , so we could have been out of pocket by about 600-700 pounds. To top it off, when we booked a measure up appointment and for my mum to view, we had only been booked in for 15 minutes. I had expected at least 30 minutes given that I had many measurements to take. At this point, we seriously considered pulling out of the purchase because we'd lost faith in Taylor Cole.
We received a handful of calls from Taylor Cole after that. The proactive calls they made to us were to ask if we had exchanged every time. They did not seem to have any idea what was happening during the sales progression. We never received an update from them as far as I'm aware. We just communicated everything through our solicitor - thank goodness she was good! When we did speak to Taylor Cole, it was to negotiate with the owner following the results of the electrical report etc. They were helpful and did come back to us - although it was confusing dealing with different people at every call.
The initial viewings went well with Finela (sp) - my husband and I viewed separately due to our work patterns. Once we had negotiated an acceptable offer, things began to go downhill. It took a couple of weeks to get Taylor Cole to mark the property as sold on the internet and for the for sale board to change to sold after we had financially committed to the property by submitting a mortgage application (inc. paying for a valuation) and instructing a solicitor. We repeatedly rang to find out why the property wasn't marked as sold only to be told that it was because the owner hadn't instructed a solicitor. This seemed unfair to us because we'd proved ourselves as committed to the property and done everything that was asked and yet we were at risk of being gazumped. Taylor Cole ensured us they weren't actively marketing the property, but we knew they were legally required to put any offers forward to the owner , so we could have been out of pocket by about 600-700 pounds. To top it off, when we booked a measure up appointment and for my mum to view, we had only been booked in for 15 minutes. I had expected at least 30 minutes given that I had many measurements to take. At this point, we seriously considered pulling out of the purchase because we'd lost faith in Taylor Cole.
We received a handful of calls from Taylor Cole after that. The proactive calls they made to us were to ask if we had exchanged every time. They did not seem to have any idea what was happening during the sales progression. We never received an update from them as far as I'm aware. We just communicated everything through our solicitor - thank goodness she was good! When we did speak to Taylor Cole, it was to negotiate with the owner following the results of the electrical report etc. They were helpful and did come back to us - although it was confusing dealing with different people at every call.
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Latest Reviews
16th Feb 2024
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31st May 2023
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28th Jan 2023
reviewed by 'muhammad munir'
21st Dec 2022
reviewed by 'Clare'
10th Nov 2022
reviewed by 'Karen'
Opening Hours
Address
Taylor Cole Estate Agents
6a Victoria Road
Tamworth
Staffordshire
B79 7HL
01827 311412
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £66,000 | £610,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 7 | 0 | 151 | 1 | 42 | 2 | 3 | 0 |
Areas covered
- B79
- Tamworth
- B77
- Surrounding Villages
- B78
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 16,2024
Feb 16,2024
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Meeting Jack Cole again was like meeting an old friend.He has sold 3 properties for us and helped us buy our present home and offer a valuation .
Everyone at Taylor Cole is always efficient and professional showing an interest in their clients and their needs...
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May 31,2023
May 31,2023
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Taylor Cole were extremely professional and helpful throughout this process.
Our sale was not a straightforward situation and Taylor Cole provided us with the best advice and support, to bring about a satisfactory conclusion.
The staff were always friendly and supportive, when assisting us with ...
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Mar 01,2023
Mar 01,2023
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Taylor Cole Estate Agents always provide a professional, reliable and efficient service. For many years I have let my property with Taylor Cole, they have consistently found suitable tenants and dealt with all stages of the letting process. I have approached them on many occasions ...
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Jan 28,2023
Jan 28,2023
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-Very helpfull and professional team. Went above and beyond to help me. Highly recommend. Definitely, I will be using them in future....
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Dec 21,2022
Dec 21,2022
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Thank you to Laura and the team at Taylor Cole for their recent support. I appreciate Laura for reaching out to the solicitors to facilitate and speed up the house buying process - it meant I was able to move into my new home in ...
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Nov 10,2022
Nov 10,2022
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I found everyone I dealt with at Taylor Cole to be not only helpful & efficient but also sometimes going over & above to make sure our sale went smoothly (even though this may be impossible🤣) Thank you all, we would definitely use you again & would recommend ...
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Nov 05,2022
Nov 05,2022
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I have used Taylor Cole many times over the years and in my opinion they are the best Estate Agents in Tamworth. Jason and his team are professional, welcoming and offer a very positive experience.
Only once previously I used a different agent and my ...
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Oct 29,2022
Oct 29,2022
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Excellent team of personable and down to earth people. Well looked after from to finish in a tricky time for the market. Jason himself, superb, made everything extremely easy. Laura, Lauren & Hayden all brilliant, very patient with anything we were unsure about and helped handle ...
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Oct 28,2022
Oct 28,2022
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I have used Taylor Cole many times and the service is always outstanding. They have just sold our house in Tamworth and did a brilliant job for us. Very efficient sales process from start to finish. I would not hesitate to recommend them time and ...
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Jul 29,2022
Jul 29,2022
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Taylor Cole were fantastic during our time purchasing our first home. They stayed in constant contact throughout and made the process as easy as possible - thanks to Laura and the rest of the team!...
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Jul 29,2022
Jul 29,2022
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Great experience working with TC to sell our home. They gave us some great advice, and were caring and knowledgable. The team were right by our side during the process and we're always reassuring. Sold a house quickly and without fuss. Would highly recommend!!...
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Jul 15,2022
Jul 15,2022
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Taylor Cole were recommended to us by our Mortgage Advisor. They were brilliant from first phone call to completion. Always cheerful, professional and able to give assurance when things seem stressful.
Within two weeks, our house was listed and perfect buyers were found for us ...
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Jun 26,2022
Jun 26,2022
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Very high quality service from a team of professionals. From the first visit to completion, Taylor Cole have been outstanding. I would highly recommend....
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Jun 17,2022
Jun 17,2022
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Laura was absolutely amazing with our house purchase, the solicitors weren't great and Laura helped with this even thought it is not her job to do so.
We really could not have done it without her....
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Jun 06,2022
Jun 06,2022
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Excellent service provided with the purchase. All staff very helpful, efficient and friendly. Thank you for making this smooth easy and stress free....
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May 31,2022
May 31,2022
0
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Highly recommend Jason Taylor and his team. Professional friendly service.
Enthusiastically involved from early stage of small development project , from early marketing to completion. Pleasure to work with at every stage....
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May 31,2022
May 31,2022
0
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Highly recommend Jason Taylor and his team. Professional friendly service.
Enthusiastically involved from early stage of small development project , from early marketing to completion. Pleasure to work with at every stage....
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Jun 01, 2022
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Thank you Caroline for your lovely review. It was a pleasure dealing with you on such a lovely development. ...
Apr 26,2022
Apr 26,2022
0
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From start to finish, sale and purchase, Taylor Cole have succeeded expectations. The team are efficient, professional and go that extra mile. Massive thank you to Jason for securing our dream home....
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Mar 17,2022
Mar 17,2022
1
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I got in touch with Taylor Cole to do a valuation on my property which they were very helpful with.
We then decided to go on the market with them, they sold the property within 2 days and we also purchased through them as well for ...
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Dec 10,2021
Dec 10,2021
0
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Superb ! Would highly recommend. We needed to sell 6 Houses, previous agents had not performed. From the beginning their marketing was excellent and the sales team was really proactive with constant updates on progress.
The properties sold quickly, with the same asking prices as the previous ...
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Dec 07,2021
Dec 07,2021
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It's not the first time we have used Taylor cole for a good reason. From sale to completion they are always on the ball and a step ahead of all concerned. Always keeping you informed of what is going on and giving a gentle, but ...
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Nov 23,2021
Nov 23,2021
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I had 3 meetings with estate agents and I chose Taylor Cole. I was impressed from the start by how professional the presentation was, no pressure just comprehensive information clearly explained. All my questions were answered and the charges were very competitive. My house was sold ...
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Oct 28,2021
Oct 28,2021
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Absolutely amazing service from the moment of valuation request until completion of the sale of our property! Every member of staff that we spoke to was polite, friendly and extremely helpful, nothing was too much trouble! We would definitely recommend and use Taylor Cole again!...
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Sep 21,2021
Sep 21,2021
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Before we even engaged Taylor Cole they were a contender to sell our house based on the feedback friends had provided and their reputation within the area and so we put them to the test against a well known national agent who operated in the ...
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Jul 24,2021
Jul 24,2021
0
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A really helpful team, everyone did their best to sort out any issues we had. Being our first time selling a property we couldn't have asked for more. They were in constant communication, keeping us up to date with wat we needed to do and ...
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Jun 25,2021
Jun 25,2021
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brilliant service kept up to date with everything .
best service received would highly recommend.
JASON DID SOME FANTASTIC PHOTOS OF PROPERTY
WAS WELL LOOKED AFTER FROM START TO FINISH....
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Jun 23,2021
Jun 23,2021
0
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An absolute delight. Really helpful, friendly and very quick to get back to you on anything and everything.
As a first time seller, there was a lot i was unsure of, but they made life very easy and took care of everything. My property sold ...
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Apr 27,2021
Apr 27,2021
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My experience with Taylor Cole was absolutely fantastic I can not recommend their service enough. They are a fantastic team and a great BIG thank you to you all for your professionalism and kindness....
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Apr 24,2021
Apr 24,2021
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Great service from Laura Hands, communication is so important and this was very good. I would recommend to prospective sellers....
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Mar 18,2021
Mar 18,2021
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Taylor Cole have been excellent & professional from start to finish.
I’ve moved house quite a few times over the years and so have experienced various levels of estate agency standards of selling houses.
I can honestly say that this is the standard that they ...
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Last updated at 1:15 PM 04/05/2016 by Jack Cole
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