Hello, It would be appreciated if you could contact me to advise me which property you rented through our agency so I can look into your claims. The emergency contact line you refer to is answered by third party contractors independent of our office and have no information on our landlords so I would be keen to find out who you spoke to and to investigate why no action was taken and the claim that they said the landlord lives several hours away.
Your bond was protected by the TDS(The Dispute Service) which is a authorised government backed organisation so the suggestion that we would try to 'rip you off' as quoted in your All agents review is completely untrue. Any deductions made from a tenants bond have to be mutually agreed by both tenant and Agent/landlord therefore if there were two areas noted that needed cleaning we would not tell you that a full professional clean was required. Once I know which property you lived at I can look into your comments regarding your move out. Unfortunately we do not do a pre final move out check but a letter stating all the areas we would be inspecting would have been sent, which if followed should have meant everything was left to a satisfactory standard.
Regards the Lettings Manager