The woman (Totton branch) who dealt with our tenancy and signing of the contract was pushy and always rushing us. She gave us false information, took our money, gave us the keys and practically shoved us out the door. We signed a 12 months contract and on moving day we noticed the property had not been cleaned, someone elses belongings were still there and after 6 weeks the property started to show signs of problems. Your Move did not respond to any complaints and most major issues had to be dealt with at our own expense despite the contract stating it was Your Move/landlord that had to do any major repairs (leaks, replacement of white goods etc) at our own expence. We recieved no refunds and in the end we had to seek legal advice as we were being made to live in these horrific conditions (known to them). We had ruined furniture and furnishings, clothes and other belongings. I would never ever use Your Move again and I hope nobody else does as the way they treated us was disgusting and made our first home a miseray and made us ill.
What agent could do to change your mind?
Disgusted with the company and would strongly recommend nobody uses them because they have not got a clue about how to do their job, speak to people and all they seem to care about is getting your money.