Apr 04,2012
Sadie Poore
By: 'SC'
Apr 04,2012
6 people found
this helpful
The woman (Totton branch) who dealt with our tenancy and signing of the contract was pushy and always rushing us. She gave us false information, took our money, gave us the keys and practically shoved us out the door. We signed a 12 months contract and on moving day we noticed the property had not been cleaned, someone elses belongings were still there and after 6 weeks the property started to show signs of problems. Your Move did not respond to any complaints and most major issues had to be dealt with at our own expense despite the contract stating it was Your Move/landlord that had to do any major repairs (leaks, replacement of white goods etc) at our own expence. We recieved no refunds and in the end we had to seek legal advice as we were being made to live in these horrific conditions (known to them). We had ruined furniture and furnishings, clothes and other belongings. I would never ever use Your Move again and I hope nobody else does as the way they treated us was disgusting and made our first home a miseray and made us ill.
What agent could do to change your mind?
Disgusted with the company and would strongly recommend nobody uses them because they have not got a clue about how to do their job, speak to people and all they seem to care about is getting your money.
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Was this helpful? Yes
By: Your Move
May 09, 2012
We greatly appreciate your feedback and for highlighting your concerns to us. We will now forward your review to the Regional Manager responsible for Totton branch in order that he can investigate this matter further and prevent any similar incidents in the future - and to ensure our reputation for high standards of customer service is not damaged. For reference, we do have a complaints process in place should you have cause for concern in the future. Please see: http://www.your-move.co.uk/contact-us/default.aspx?pgeid=165

Our sincere apologies for any inconvenience caused.

Your Move

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Your Move

5 South Parade, Salisbury Road Totton

023 8086 7044

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