0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 04,2012
Apr 04,2012
6
people found
this helpful
this helpful
The woman (Totton branch) who dealt with our tenancy and signing of the contract was pushy and always rushing us. She gave us false information, took our money, gave us the keys and practically shoved us out the door. We signed a 12 months contract and on moving day we noticed the property had not been cleaned, someone elses belongings were still there and after 6 weeks the property started to show signs of problems. Your Move did not respond to any complaints and most major issues had to be dealt with at our own expense despite the contract stating it was Your Move/landlord that had to do any major repairs (leaks, replacement of white goods etc) at our own expence. We recieved no refunds and in the end we had to seek legal advice as we were being made to live in these horrific conditions (known to them). We had ruined furniture and furnishings, clothes and other belongings. I would never ever use Your Move again and I hope nobody else does as the way they treated us was disgusting and made our first home a miseray and made us ill.
What agent could do to change your mind?
Disgusted with the company and would strongly recommend nobody uses them because they have not got a clue about how to do their job, speak to people and all they seem to care about is getting your money.Attached Filesnbsp;
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Address
Your Move
5 South Parade, Salisbury Road
Totton
Hampshire
SO4O 3PY
023 8086 7044
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 04,2012
Apr 04,2012
6
people found
this helpful
this helpful
The woman (Totton branch) who dealt with our tenancy and signing of the contract was pushy and always rushing us. She gave us false information, took our money, gave us the keys and practically shoved us out the door. We signed a 12 months contract and ...
read full review
read full review
What agent could do to change your mind?
Disgusted with the company and would strongly recommend nobody uses them because they have not got a clue about how to do their job, speak to people and all they seem to care about is getting your money.Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 09, 2012
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(1)
We greatly appreciate your feedback and for highlighting your concerns to us. We will now forward your review to the Regional Manager responsible for Totton branch in order that he can investigate this matter further and prevent any similar incidents in the future - and to ensure our reputation for high standards of customer service is not damaged. For reference, we do have a complaints process in place should you have cause for concern in the future. Please see: http://www.your-move.co.uk/c ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
www.your-move.co.uk/help/complaints-process
Last updated at 1:15 PM 16/12/2015 by allAgents
Our sincere apologies for any inconvenience caused.
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