Helpful review that resonates with my experience with this man and his company.
Reading through his defensive replies not once does he take responsibility for his actions and it always seems his clients are to blame or in the wrong. Even sinking to the depths of a vicious tirade. This is the response and approach of a trusworthy, friendly professional?
That alone should speaks volumes.
People dont write negative reviews without reason and make things up, what is the point in that?
Hopefully people will read these and avoid being stung my this man.

Thank you for your comments. I will address any issues mentioned in the order as they covered in the tenant's comment. We are obviously not a "crooked" company in the slightest as we have won over 20 Awards for customer since 2014. We are also a member of the Property Ombudsman and they don't have any "crooked" agents within their scheme. The deposit was placed into the DPS scheme even though it did not need to be because it was a company let. The tenant lacked any knowledge on the industry process or how things operate.
We had to constantly inform her of how things work because she lacked common sense. Furthermore, we had complaints from previous personnel that had dealings with her both from a social and work perspective. All the team at WB try to help people as much we can and I personally try to go the extra mile and as such that is why I have won 11 awards for customer service since 2014. If this comment by the tenant was correct I would not have those awards.

Our level of service is outstanding which many happy people will testify to, however it seems with certain people no matter what you do they will never be happy or satisfied.

With regards to any maintenance issues, we always send around qualified personnel, however if they sometimes don't do a perfect job in lest than 24 hours the agent gets a complaint (it appears that every maintenance matter is now urgent from the tenants perspective!), however as much as we endeavour to get trades personnel to a property, they very often are busy or need to prioritise their workload as to what is urgent and non urgent. As we take this matter very seriously indeed and always strive to provide an excellent service we no longer use the company mentioned. Unfortunately, we get the backlash from other firms work which we fully accept.

With respect to the keys of the property, many trades personnel borrow keys for a property to complete maintenance jobs. This is normal practise.

This is example were the tenant had little common sense. In addition, with respect to the quarterly check, photographs are not part of the normal level of service and not part of the terms of business between WB Property and the Landlord. I'm not sure why this has been mentioned because our service level and what we provide for that service is between WB Property and the owner, nothing to do with the tenant. I think this is a prime example of the tenant stirring up problems. Mentioning photographs which is nothing to do with the tenant suggests the tenants is just trying to find very petty issues and just to trying to find matters to complain about.

With regards to the new contract to permit a pet at the property is a classic example of how deluded the tenant was. All agents firstly charge for an administration fee for a new contract, secondly all agents charge an increased security deposit for allowing a pet at the property.
This is standard protocol. Why should the owner pick up the cost if the pet has damaged the property or the property has not be cleaned properly? Our job is to protect the owner from such issues which we do very well indeed. Since this tenant has not worked in the industry how does she know what work goes into a particular task? I don't know about the work volume for a solicitor's firm because I'm not a solicitor. I don't pretend to know about other people's jobs.

Again, with regards to the "rush fee" this tenant does not know what extensive work goes into a very quick move in/check in and what needs to be organised.

As with most things in life there is always more than you think to tasks. As such, any company is entitled to charge for their time and service. Does this tenant work for free when she goes to work? If the description from this tenant was true, WB Property would not have won the awards they have. We strive to operate an excellent service and most often achieve this, but some people will never be satisfied.

To provide you an idea of the tenant's personality we later found out she had issues due to a break up, was also playing the agent off against the owner when originally we had a good relationship with the landlady. She also had made friends and colleagues aware of this review on Allagents.co.uk so they could all "find it useful" and spread the bad comments (which we had to take legal action on), she had complaints in the workplace from previous jobs, had complaints from previous partners (she had split up from her partner), completely fell out with the owner once she had moved out of the property even though she made out they were best friends whilst in the property. She would very often say one thing on the telephone and tell the owner the opposite story. A very very vindictive person who was also completely two faced and this was supported by the feedback from previous relationships. She once told the office "she used to have a footballers WAG lifestyle before splitting up from her partner". Maybe this was the crux of the problem and as such she should seek further medical help for her personality disorder.