0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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Oct 28,2016
Oct 28,2016
4
people found
this helpful
this helpful
Very poor customer service. Fiona is very rude and when they had received my nearly £2,000 for selling my house and it was securely in their bank account, she telephoned me telling me off, telling me my solicitor was in the wrong and talking over me. I asked to talk to her manager but I couldn't as he was just leaving the office and was busy for the next few days. He was not too busy when He was signing me up to sell the house. I was told I would easily get my asking price when I signed, I did not and I took a good sized drop in the asking price, but that was not the issue. The issue was, they were very pleasant, fall over themselves to help attitude whilst signing and then you just feel like a nuisance. Then Fiona actually blocks you from talking to other members of staff. Not a pleasant experience and not as though they got such a high price for the property it was worth been reprimanded and told off like a naughty school child.
Comment on agent fees
In line we other estate agents
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Jan 18, 2018
I was very concerned to ready your review. Firstly may I apologize on behalf of the company. I was not made aware of your concerns and complaint and we treat these very seriously, and have a thorough procedure. Sadly Fiona did not make me aware. I do not have your name but if you would like to call me I would welcome the opportunity to speak with you. If you had called back and asked for me or my Sales Manager we would have done everything possible to put things right. We are very proud that we have enjoined a 97% customer satisfaction rate for the last 5 years, and clearly we have let you down on the last leg of your journey with us. Fiona is no longer with the company and I would like to stress that had I known of your complaint and they way that you felt you had been spoken to I would have taken immediate action.
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Latest Reviews
28th Oct 2016
reviewed by 'Customer'
21st Aug 2015
reviewed by 'Margaret'
Opening Hours
Address
Hunters Estate Agents
1 High Street
Skipton
North Yorkshire
BD23 1AJ
01756699039
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £650 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Oct 28,2016
Oct 28,2016
4
people found
this helpful
this helpful
Very poor customer service. Fiona is very rude and when they had received my nearly £2,000 for selling my house and it was securely in their bank account, she telephoned me telling me off, telling me my solicitor was in the wrong and talking over me. ...
read full review
read full review
Comment on agent fees
In line we other estate agents
Was this helpful?
Yes
Yes
Jan 18, 2018
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(1)
I was very concerned to ready your review. Firstly may I apologize on behalf of the company. I was not made aware of your concerns and complaint and we treat these very seriously, and have a thorough procedure. Sadly Fiona did not make me aware. I do not have your name but if you would like to call me I would welcome the opportunity to speak with you. If you had called back and asked for me or my Sales Manager we would have done everything possible to put things right. We are very proud that we ...
Aug 21,2015
Aug 21,2015
10
people found
this helpful
this helpful
Sent an email to say I had given a letter of notice to vacate to my landlady and she had said I also needed to contact Hunters as they held my Bond. I didn't what was to be done before I left and how I ...
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read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
