100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 25,2016
Oct 25,2016
6
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There has been a long, protracted history with this letting however I will do my best to paraphrase the situation.
On the 9th of September – I was provided with the Checkout Report and was asked to confirm my bank details for processing the return of the bond deposit.
I responded the same day with said details and sent numerous chase emails to get the value of the proposed deductions from the landlord (12th, 19th Sept and 3rd October).
On the 4th of October I was provided with a value.
We agreed on £240 deductions with the caveat that the payment is processed promptly (this is explicitly stated in the email).
I was advised the funds would be in my account within 3-5 working days.
After a week of no funds being received I called the Account Manager Rhys – who after some debate- apologised as it transpired he has transferred it to the wrong account. He had transferred the money to my ex-partner another tenant on the agreement.
The deposit was paid in cash, the rental payments have been coming from my account for the last 18 months , it does not state in the contract the bond would be paid to the listed Lead Tenant, at no point was I advised this would be the case and as stated, quite conversely, I was asked for the bank details to process the payment into – which I provided.
I couldn't even check with the TDS what details they had because I asked Peter Alan for the TDS reference number on 03/10/16 and it was not provided.
I am not in contact with ex-partner and have no means of getting my funds returned. My ex moved out of the property 2 years ago. Peter Alan were notified but advised they couldn't change the contract midterm.
The only resolution Peter Alan senior management are providing is an apology and we will try and chase down Leighanne and get the funds returned" and I'll then need to go through a dispute with the TDS.
In my experience Peter Alan have a culture of ineptitude and total disdain for their customers . I have been severely inconvenienced and am out of pocket due to their actions but no remediation is forthcoming
On the 9th of September – I was provided with the Checkout Report and was asked to confirm my bank details for processing the return of the bond deposit.
I responded the same day with said details and sent numerous chase emails to get the value of the proposed deductions from the landlord (12th, 19th Sept and 3rd October).
On the 4th of October I was provided with a value.
We agreed on £240 deductions with the caveat that the payment is processed promptly (this is explicitly stated in the email).
I was advised the funds would be in my account within 3-5 working days.
After a week of no funds being received I called the Account Manager Rhys – who after some debate- apologised as it transpired he has transferred it to the wrong account. He had transferred the money to my ex-partner another tenant on the agreement.
The deposit was paid in cash, the rental payments have been coming from my account for the last 18 months , it does not state in the contract the bond would be paid to the listed Lead Tenant, at no point was I advised this would be the case and as stated, quite conversely, I was asked for the bank details to process the payment into – which I provided.
I couldn't even check with the TDS what details they had because I asked Peter Alan for the TDS reference number on 03/10/16 and it was not provided.
I am not in contact with ex-partner and have no means of getting my funds returned. My ex moved out of the property 2 years ago. Peter Alan were notified but advised they couldn't change the contract midterm.
The only resolution Peter Alan senior management are providing is an apology and we will try and chase down Leighanne and get the funds returned" and I'll then need to go through a dispute with the TDS.
In my experience Peter Alan have a culture of ineptitude and total disdain for their customers . I have been severely inconvenienced and am out of pocket due to their actions but no remediation is forthcoming
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £350 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 0 | 1 | 1 | 2 | 0 | 4 | 0 |
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Hassle from the start. Took them over a week to get it on line despite promising to be on that day. Nearly a month to get pictures with it and that was after phoning numerous times. No for sale sign etc. Problem after problem but ...
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Recently bought a property from the Pontypridd branch and the customer service i recieved was second to none.
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May 24,2019
May 24,2019
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Apr 25,2019
Apr 25,2019
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Comment on agent fees
Agreed a fair rate for the work involved marketing both properties
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Apr 09,2019
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Brilliant service by Mark, he helped negotiate a purchase price for us and got us a mortgage offer with in three weeks. He kept us up to date with all developments, we felt confident in the information he provided. Would definitely recommend him - thanks ...
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Jan 03,2019
Jan 03,2019
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Very friendly staff. I first met Rhys Minty when I viewed the property and he was brilliant from start to finish, he kept me very well informed about every stage of me renting the property. We spoke on a very regular basis and constantly reassured ...
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Comment on agent fees
The fees were reasonable
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Comment on agent fees
The fees seem fair, prices are compatible.
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Sep 05,2018
Sep 05,2018
1
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Excellent and professional service from Mark Wilton. He arranged a mortgage for us and he was very informative and kept us up to date by phone/email on a regular basis. The whole process was very efficient and whilst we were expecting buying a home ...
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Comment on agent fees
Compatible with other agents
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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