97% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
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Aug 19,2016
Aug 19,2016
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We put our property on the market in February and I do have to say that I have not been at all impressed, as follows:
1 A photograph of our large garden looked as if it was a field. I know it was taken in February but, when I suggested they come and take another in the early Summer, when it was looking magnificent, the agent said they would do so if they got a viewing! They couldn't be bothered to come up and take a new photo.
2 When they did do a viewing they did not leave the house neat and tidy as we had done. Doors were left wide open and curtains pulled right back for example.
3 The agents were extremely lacking in communication. We didn't have many viewings and we could go for weeks without even the courtesy of a phone call keeping us informed.
4 On one viewing the agent forgot to make a note of the burglar alarm code and consequently the viewing had to be abandoned. We did normally turn the alarm off before a viewing but on this one occasion we forgot. However the agent should have been prepared.
5 Only a few hours after the referendum vote an agent rang us and said that the office had been 'inundated' with clients who wanted to reduce the price of their property and we should be doing the same right away. I consider that rank opportunism.
6 On Tuesday last a friend arrived to congratulate us on selling our house. It turned out that one of the two signs had been changed to 'sold'. I rang the office who said that the property had not been sold and that it was a mistake. I asked them to remove it immediately, since the sign might deter possible buyers. Three days later it was still there so I rang and asked them to ensure it was removed that day. It was still there last night so I had to take it down myself. This has distressed my wife greatly.
1 A photograph of our large garden looked as if it was a field. I know it was taken in February but, when I suggested they come and take another in the early Summer, when it was looking magnificent, the agent said they would do so if they got a viewing! They couldn't be bothered to come up and take a new photo.
2 When they did do a viewing they did not leave the house neat and tidy as we had done. Doors were left wide open and curtains pulled right back for example.
3 The agents were extremely lacking in communication. We didn't have many viewings and we could go for weeks without even the courtesy of a phone call keeping us informed.
4 On one viewing the agent forgot to make a note of the burglar alarm code and consequently the viewing had to be abandoned. We did normally turn the alarm off before a viewing but on this one occasion we forgot. However the agent should have been prepared.
5 Only a few hours after the referendum vote an agent rang us and said that the office had been 'inundated' with clients who wanted to reduce the price of their property and we should be doing the same right away. I consider that rank opportunism.
6 On Tuesday last a friend arrived to congratulate us on selling our house. It turned out that one of the two signs had been changed to 'sold'. I rang the office who said that the property had not been sold and that it was a mistake. I asked them to remove it immediately, since the sign might deter possible buyers. Three days later it was still there so I rang and asked them to ensure it was removed that day. It was still there last night so I had to take it down myself. This has distressed my wife greatly.
What agent could do to change your mind?
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Aug 31, 2016
We are currently reviewing some of your comments within this review, however wish for you to know that we take customer service very seriously. There are certain situations out of our control such as the board contractors having added a sold slip to one side of the board. We cannot understand why they would take this action and apologise for this having happened. We pride ourselves on the level of communication we have with our clients, working together to achieve a mutual goal and therefore are surprised to hear of a lack of communication in this instance. If you would like to take any of the points raised further then please feel free to email directly at [email protected].
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 97% | £24,700 | £550,000 |
| Lettings | 100% | 93% | £450 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 1 | 37 | 0 | 102 | 0 | 77 | 1 | 15 | 1 |
Areas covered
- TQ9
- Newton Abbot
- TQ12
- TQ13
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Great service from Sally Hooper at Bradleys Newton Abbot.
Sally has for several years inspected our rental properties on a regular basis,chasing the tenants where necessary for appointments.The visits include at the commencement and vacation of properties by tenants.
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We have previously purchased two properties and this time it was a sale. We have been very pleased with the service given with communications with us taking place in a timely manner. We also felt the team did all they could to keep momentum in ...
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Mar 15,2021
Mar 15,2021
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Bradleys completed the sale of my father's house despite significant delays and problems due to COVID restrictions and the additional complication of my father's death mid-sale. At each stage the staff were positive and proactive, offering reassurance through a very difficult time. I highly recommend ...
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Oct 24,2019
Oct 24,2019
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The whole team were efficient, friendly and helpful from beginning to end. The help and advice was excellent, thank you....
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Aug 31,2019
Aug 31,2019
1
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Very helpful in negotiating sales for our serviced building plots. We would definitely use Bradleys again for house or land sales....
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Aug 31,2019
Aug 31,2019
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We have found Sally Hooper to be kind,professional,approachable and supportive
Regarding any issues we have raised.In addition we generally find Bradleys staff friendly and helpful when we have contacted the company....
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Aug 31,2019
Aug 31,2019
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Been very helpful and professional. Fast communication. Which has been very good being a first time buyer. Would highly recommend...
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Aug 31,2019
Aug 31,2019
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Very professional team at newton abbot office. Always happy to help and answer any questions I have. I would definitely recommend them....
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Aug 24,2019
Aug 24,2019
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Helpful supportive staff at Bradleys in Newton Abbot. Good communication and all staff very approachable. Prompt response to any questions....
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Aug 23,2019
Aug 23,2019
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The team were absolutely amazing start to finish! Faith restored in estate agents after some not so positive experiences. Would definitely recommend....
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Aug 16,2019
Aug 16,2019
1
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Class! I am not sure how you could improve perfection. Communication is the key in customer service and it's a strong point in this branch. Both Tariq and Darbo were brilliant and when they were not around Sally knew what was going on!...
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Aug 13,2019
Aug 13,2019
2
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The Newton Abbot Bradleys team gave me great service throughout my purchase and I would highly recommend them. They went the extra mile to make sure the purchase went as smoothly as possible. Darbo was my main point of contact, he always updated me and ...
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Aug 08,2019
Aug 08,2019
1
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All the staff at Bradleys Newton Abbot have been excellent, especially Tariq and Darbo who have been very accommodating and extremely helpful. Whether it is by telephone or in person all the staff have been more than obliging, very pleasant and very professional.
My purchase ...
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Aug 07,2019
Aug 07,2019
1
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Friendly and helpful service which I would recommend. Tariq was very professional at all times and went out of his way to be helpful....
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Aug 06,2019
Aug 06,2019
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I have dealings with Newton Abbot Bradleys as they refer work to Wollens. I have always found the team at Newton Abbot to be helpful and friendly. They are always willing to assist with any queries. We have an extremely good working relationship with them....
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Aug 05,2019
Aug 05,2019
1
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Very helpful and professional
Gave good advice about value
Sold in very good time
Recommend to anyone looking for an estate agents...
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Aug 02,2019
Aug 02,2019
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They were very understanding of our needs and respected them. When we had to drop the price it was done with care and consideration....
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Aug 01,2019
Aug 01,2019
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I have been very happy with the service I have received from Bradleys Estate Agents, Newton Abbot. I would highly recommend them....
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Jul 29,2019
Jul 29,2019
2
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I have had an ongoing experience with Bradleys over the last 8 years. Initially I purchased a home thru the Buckfastleigh office where two of the office team in particular (Sally & Mandy) were incredibly helpful. They were not only extremely attentive and proactive during the sale ...
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Jul 28,2019
Jul 28,2019
1
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I changed to Bradley's (Newton Abbot) from a competing agent who had unsuccessfully marketed my property for 6 months prior. Within 6 weeks they found a prospective buyer and now remained engaged on all sides pushing progress along nicely. Very impressed with their proactive and professional way ...
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Jul 27,2019
Jul 27,2019
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Excellent service from Bradley’s. We were kept informed the whole time regarding viewings and updates and our house sold quickly. Can’t fault them!...
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Jul 26,2019
Jul 26,2019
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peter and his term are brilliant. They understand what we are looking for to buy and always comes up trumps. They have also sold several properties for us....
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Jul 26,2019
Jul 26,2019
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Have been very please with all at Bradleys, Newton Abbot, we have sold 3 houses with them and everything has gone very well,...
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Jul 26,2019
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Jul 25,2019
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Jul 25,2019
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Very Helpful , kept me informed with purchase and on time for viewings, Quick with responding to enquiry's about potential purchases...
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Jul 25,2019
Jul 25,2019
1
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Friendly and efficient.
Honest in their assessment of value of house.
Staff members conducting reviews of property courteous and articulate.
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Jul 25,2019
Jul 25,2019
1
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The team there are all very experienced and helpful. They understood our needs as buyers and when looking at a house they gave time and space needed to view and explore the property, and were able to answer questions well and were very knowledgeable about ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 3:06 PM 05/01/2016 by allAgents
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
