We have just exchanged after a long drawn out sale involving high street agents in the chain. Throughout the deal, russell or lauren were there at the end of the phone or email at what seemed any time of the day or night.
Their response to problems were immediate, especially as these problems were caused through the buyers or agents that had nothing to do with us, but were involved in the chain. I would, and have recommended them to friends and family, and if we were to move again would not hesitate to use them instead of the high street agents.
The cost was some "2000 cheaper than a highstreet agent, but the response was a lot quicker to any queries we may have.