“Rented a property through brooklands (the landlord also had direct ......”
1 Star Review
Jul 15,2016
By:
'FinnandJake'
Jul 15,2016
Branch: Manchester, 499 Barlow Moor Road
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: M16
Branch: Manchester, 499 Barlow Moor Road
Lettings (as a Tenant)
Rent PCM: £600
Postcode: M16
4
people found
this helpful
Rented a property through brooklands (the landlord also had direct ties to the agents). I have to say they are single handed the most inept *letting agents I've ever dealt with. see list below
A) photos were of the wrong flat (luckily the flat was still suitable)
b) the dishwasher was out of order for 9 months (until we left) despite many many attempts to get this sorted.
c) the boiler was faulty, they bodged it to work but it made a noise so loud could be heard outside, never came to finish the fix
d) various entries in the contract are in fact borderline illegal, stated £35 to renew but then they charged this per person which was against what the contract stated (had to pay as didn't have time/cash to move at that time)
e) they very rarely respond to any type of correspondence
d) on moving out they took over a month to release deposit
e) never received inventory as original had incorrect details so did not sign, advised and told would receive a corrected one, never did, on moving out requested a copy of inventory to ensure all was in order and they refused.
f) No gas safety cert was ever done on the property in the 2 years we were there.
g) listed as furnished, only had 1 bed and 2nd bed frame (no mattress) had to fight to get a mattress provided.
h) at the end of 2nd year they wanted to increase the rent by £50 citing 'increase in rent prices regionally' which was nonsense as at the time the rent trends had actually lowered costs rather than increasing. They then relisted after we served notice at the same rent we were paying originally..
i) when served with section 21 (refused rent increase as nothing had been fixed in 9 months of chasing) the date entered was completely incorrect - not sure how much more inept they could be tbh, (this was superseded by our own notice however as we were relocating away)
Basically, STEER CLEAR, there are plenty of other letting agents in Manchester, none will be as inept as Brooklands.
What agent could do to change your mind?
Absolutely abysmal, will try and charge you for absolutely everything they possibly can then make up some more charges on the go (that aren't in the contract may I add)
Attached Filesnbsp;
Comment on agent fees
Absolutely abysmal, will try and charge you for absolutely everything they possibly can then make up some more charges on the go (that aren't in the contract may I add)
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