We are overseas landlords and let throu Leaders (never again!) They failed to identify arrears on the property which they should do within 6 days. We noticed that the amount being collected was less than the rent agreed and flagged this up....they had no idea what was going on. They made the error of mis-allocating the desposit to the rent acct so it looked like the tenant was in credit for over two months when in fact NO rent had come in, this was right at the start of the tenancy. They had still been charging us the full commission thou, even when NO rent has been coming in.
We sent a complaint letter whcih was never acknowledged and have just re-sent it...in effect we have been paying for a tenant to live in our house and an agent who can't even do basic accounting....NEVER USE!!!