Terrible service, poor communication and tells lies to try to appease the situation.
Do not use, they will leave your house empty and pretned they have viewings when they do not and will not proactively promote your property.
This is the epitamy of bad customer service.
I am switching to another estate agent after messing with these jokers for a month.
What agent could do to change your mind?
Tell the truth, don't make things up, don't pretend to phone people, follow simple requests to be kept in the loop.