“I do not recommend this agency for students, from what ......”
1 Star Review
May 09,2016
By:
'Student'
May 09,2016
Branch: Bournemouth, 383 Wimborne Road
Services: Lettings (as a Tenant)
Rent PCM: £350
Would you recommend?: No
Postcode: BH8
Branch: Bournemouth, 383 Wimborne Road
Lettings (as a Tenant)
Rent PCM: £350
Postcode: BH8
2
people found
this helpful
I do not recommend this agency for students, from what I've experienced and read here they take advantage of students and young people renting for the first time. We have had issues regarding housemates and were left with two people in a four bedroom house due to no fault of our own. When we first found a house we had a group of four people. We found a house and were pressured into paying a £222 non refundable 'admin fee' (that's £888 they've made from us) in order to take the house off the market, telling us houses were going fast and we needed to be quick (this was in November, we see now that we did not need to be in such a rush.) We did so, as this was a first time for all of us going into renting we trusted their judgement. One of our housemates dropped out, we had paid deposit and first months rent yet were only given a week to find a new housemate. When we could not do this we lost the house and had to start again. We were then told they had no 3 bed properties so we found another, cheaper, 4 bed house. We have not been able to find another housemate but lost another. They have refused to help us advertise the room and given us 7 days again. Emails appear very robotic and unsympathetic to our situation. Having had £888 from our custom we expect better. When arranging viewings for potential housemates they made us feel like we were bothering them. I can't afford to just walk away as they have trapped us in with the admin fee yet refuse to help us.
Comment on agent fees
Ridiculous.
2
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