We rented for a short period with Whittington & Co. Service was OK - polite but cold and whenever we asked for something, most often we heard 'no'. But charges are much higher than those of other agents and they charge for everything! Beware of 'admin charges' - these are well hidden and appear when you expect them least (agents said these were clearly stated in the letter they sent to us, but I checked now - there was not a word about such charges!). I would not be surprised if they started charging you for calling them! If you want to extend your agreement - pay more than usual, if you want to move out - they will also find what to charge you for even if you leave the property in immaculate condition where they can't find anything to pick on. Overall, I would not rent with them again. We have been with 4 agencies during last 6 years, but Whittington & Co were mostly disappointing. Happy to have moved out!
What agent could do to change your mind?
Review your prices to remain competitive and be absolutely clear from the beginning what you charge for. Stepping into your tenants shoes sometimes would help you to re-evaluate your service.