0% sales valuation accuracy
0% sales fee satisfaction
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2024
allAgents People Awards
Mar 15,2016
Mar 15,2016
10
people found
this helpful
this helpful
My Husband & I along with our 2 Sons, have recently moved to the area from Devon. I spoke to Karen yesterday to express my HUGE interest for a property that we were desperate to view and explained that we are happy to pay or do whatever it took to ensure we didn't miss out! Karen insisted that we wouldn't miss out and that we had to call back today as they didn't have the keys yet and until they do have them, they do not carry out viewings. Left feeling uncertain - I then decided to call back again about 5 minutes later to once again say, I really didn't want to miss out and I asked if there was anything I could do to guarantee we have first refusal. Once again, Karen said no, she then said she would take my number and call as soon as they had the keys to then be able to arrange a viewing and move forward with the application. Well;
Surprise surprise - this Estate Agent has allowed other tenants to pay the fees to start the application process!! Karen so calmly said we are trying to help you - without accepting responsibility for completely and utterly letting me and my family down and giving false hope and lying directly to a client. This would never ever happen within our business! there is a clear lack of office communication, staff training and good, efficient client relations.
I am deeply disappointed for myself and my family. However with that said - perhaps a blessing in disguise to steer clear of this agent.
Zero stars!!!!!
Surprise surprise - this Estate Agent has allowed other tenants to pay the fees to start the application process!! Karen so calmly said we are trying to help you - without accepting responsibility for completely and utterly letting me and my family down and giving false hope and lying directly to a client. This would never ever happen within our business! there is a clear lack of office communication, staff training and good, efficient client relations.
I am deeply disappointed for myself and my family. However with that said - perhaps a blessing in disguise to steer clear of this agent.
Zero stars!!!!!
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Latest Reviews
15th Mar 2016
reviewed by 'Leanne'
Opening Hours
Address
Bill Bannister Estate Agents
66 West End
Redruth
Cornwall
TR15 2SQ
01209 210333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 15,2016
Mar 15,2016
10
people found
this helpful
this helpful
My Husband & I along with our 2 Sons, have recently moved to the area from Devon. I spoke to Karen yesterday to express my HUGE interest for a property that we were desperate to view and explained that we are happy to pay or do whatever ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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