The property was to be sold following the death of a close relation. I did some research on the internet to see which agents were marketing nearby properties and which were getting offers. It appeared that there were 3 main contenders. The website of one was so inpenetrable, we immediately discounted it, leaving 2 to visit. When we went to Maitlands, they managed to be enthusiastic without ever losing sight of the reason for the sale. What impressed us most was Jan's almost encyclopaedic knowledge of potential purchasers. She had a list of viewings to organise before we'd left the office. By maintaining contact with our solicitor throughout, Maitlands took a lot of the pressure off us.
The other main reason for rating Maitlands so highly was that when Jan wasn't in the office, all the other staff with whom we had contact, were fully briefed and just as knowledgeable and helpful as Jan. We received feedback from every viewing, without having to chase it.