“I have been a "loyal" customer of Keatons for a ......”
1 Star Review
Jan 28,2012
By:
'Kentish'
Jan 28,2012
Branch: London, 316-318 Kentish Town Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Branch: London, 316-318 Kentish Town Road
Lettings (as a Landlord)
Postcode:
21
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I have been a "loyal" customer of Keatons for a number of years. I live overseas and trusted them to look after my flat through their full management service. Particularly lately, they have failed to take any sort of initiative, require constant reminders to follow up on maintenance issues, and it is up to me to keep checking if something has been done. I recently complained, but received a response totally unrelated to the nature of my complaint. A request for answers to my actual questions has been completely ignored. I will be looking for new agents to let and manage my flat when the time comes to renew the lease.
What agent could do to change your mind?
if they actually work to earn their management fee, and responded to my queries, I would stay on
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