The support received was initiated on Day 1 of contact with the agents. Prompt telephone responses in respect of arranging a viewing, and answers to queries even over the weekend. The Sales Progressor dealing with the property (Sophie Wilcocks) was totally on the ball at all times. With her attention to detail we felt that she had made the effort to get to know us, and she was sensitive and thoughtful. By taking the time to explain procedures, and acting for vendors and ourselves as purchasers, she kept ahead of matters. This included giving solicitors the necessary nudges when things could have become stressful. Emails and phone calls have received immediate clear responses. The whole process was professional, courteous and designed to our needs. We have no hesitation in recommending this agency in the future. Thank you.