RE/MAX Select Complaints Procedure
Should you have a reason to make a complaint, we have implemented the following complaints procedure to help us resolve your grievance and work towards continually improving our professional services. All complaints will be investigated and dealt with at no cost to the consumer. The complainant's legal rights aren't affected throughout the process.
Stage 1.
1. Any complaint against RE/MAX Select (the Company) should be addressed in the first instance to the person with whom you have been dealing in respect of the matter giving rise to your complaint.
2. If you cannot obtain an explanation satisfying your complaint within 24 working hours, please do not hesitate to contact the appointed Manager listed below.
3. If your complaint has not been resolved at stage 1, or in the event of a complaint being made directly to those named below we will progress as follows.
Stage 2.
4. If your complaint was originally made verbally we would be grateful if you could summarise the nature of your grievance in writing to the Manager listed below.
5. Once we have received your written summary we will acknowledge receipt in writing, normally within 3 working days to inform you of our understanding of the circumstances leading to your complaint. We may ask for more information regarding these circumstances and we will invite you to make any comments that you may have.
6. We shall continue our investigations into the matter and normally within 15 working days of receipt of your written summary the person dealing with your complaint will write informing you of the outcome of the investigation and let you know what actions have been taken or will be taken. In some instances your complaint may take longer than this to investigate, if so we will write to you to inform you of our progress.
7. If you remain dissatisfied with any aspect of the handling of the complaint, we will then attempt to resolve it promptly by negotiation.
8. At any stage or if the complaint has still not been resolved to your satisfaction we will agree its referral to the Ombudsman for Estate Agents.
Managers Details:
Harj Thind
Office Manager
RE/MAX Select
5 Pickford Lane
Bexleyheath, Kent DA7 4RD
T. 020 8304 4010
Last updated at 11:20 AM 23/03/2015 by allAgents
I also like the way remax gangbanger 'query', who seems concerned his remax office will be tarnished because of your non geographic specifics, compares remax to kfc and macdonalds. He is right, in the sense that if were comparing, why would anyone choose between beautiful recommended restaurants and choose kfc. Because thats what remax are to the estate agency world, they're junk food style with junk food service and not that cheap either.
And finally according to 'agent orange' who thinks he's the men in black version of the remax world, you are wrong to give out any details to those coming to your door, why, because according to agent orange you have 'no idea'. And as far as you being put out of your house he thinks that is a/ok, he's right in the sense buyers will talk more honestly away from the seller but really poor confidence to perform with the seller present is to blame, surely the agent could speak to the buyers outside or even in another room, i mean whatdoes he want to say... 'so what do you think of this fat heifers house' or ' i know she smells but you can paint over that', you dont need to smooch your buyers agent orange just tell them the facts indoors and ask them what they thought after you've left. Agent orange is the prime example of the poorly trained remax agent, bet the illegalities would add up too.
They are all the same as office owners and agents all train to the same doctrine, i would err on the side of there maybe a few good ones but can you take that risk. AVOID remax or you may be sorry. By the way remax gangbangers any of you still with remax or couldn't you afford the fees in these harsh times!!