“The agent has failed to resolve an issue with our ......”
2 Star Review
Nov 09,2015
By:
'CT'
Nov 09,2015
Branch: Sidcup, 33 The Oval
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: DA15
Branch: Sidcup, 33 The Oval
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: DA15
6
people found
this helpful
The agent has failed to resolve an issue with our heating over a 2.5 month period. We started asking for it to be fixed at the end of august, to allow plenty of time for resolution before winter, but now it's mid-November and we are no closer (and no warmer!). The agent has not been to the property and therefore has no understanding of the issue, and is reliant on reports from the heating engineer. The house clearly needs about 5 or 6 new radiators, for which the owner obviously doesn't want to pay, but Christopher Russell are now just wasting time and money on sending a (not very good) heating engineer over multiple times. This is extremely frustrating!!
6
people found
this helpful
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We are very surprised that no formal complaint was made directly to Christopher Russell.