Initially very polite and courteous agents extremely helpfull, returned calls and mails to do with finalising the tenancy, however as soon as there was a problem with the property all politeness and courteousy goes out the window.
The agents are rude in their dealings with you, throw around partial legal truths (that are not legal), dont return calls or mails, dont keep you informed. After some searching for a complaints department you will find they dont have one and it will be likely that the same rude people you have been dealing with will be the ones to reply to your complaint. Now i have managed to leave i will never use them again.
I have been letting property for many years and can categorically say that these are THE worst agents i have ever used! **AVOID LIKE THE PLAGUE**
What agent could do to change your mind?
Been polite and helpfull in their dealings with you and keeping you informed. Using non-threatening lanuage in their letters and mails.