Didn't give proper advice regarding do's and don'ts for renting out as beginners.
Moved in tenant with unsuitable guarantor, didn't tell us, or show references, just said she had one. I have to chase them to find out if the rent is in on time, which it never is.
Phone calls are a nightmare - never get back with answers in a suitable timescale. E-mails are ignored for 2 or 3 days. I don't get answers to urgent questions. The tenant is a nightmare - for me as a landlord, and for the neighbours around her, but they are not interested.
Still take the management fees though before passing the rest of the rent on, when it does arrive.
After all the problems I am having with them, and the tenant they installed through bad information, when I told them I was going to have her evicited they asked if I'd like them to find me a new tenant and continue to manage the property.
What agent could do to change your mind?
Admit their sytem failed, or wan't acted upon correctly. Get the tenant out at their own expence, refund the management fees and get the repairs sorted out of their own pocket, or their liability insurance.