They have left me with no hot water for more than 5 days, they got a plumber to fix it but it still didnt work. They then got an electrician, that fixed one problem and then created another because the hot water boost button didnt work. They keep passing the blame to redbrick properties for the issues to be sorted. Redbrick are passing the blame back to Linley and Simpson.
They have treated me with no respect and blocked my number from contacting them about other issues regarding my flat. They say they are always dealing with my request but it's weeks at a time before anything has been done.
I have been told by many members of staff including the manager, they have fixed the problem, which they haven't and they say they have done everything I requested. I haven't requested for the boost button to bypassed, which still isnt fixed, I need this for hot water on an evening as it is an economy 7 system which only runs between 3 am and 7am each morning. If I need hot water I have been told to boil a kettle which is just ridiculous as my electric bill is through the roof.
When I come home after a hard days work, I would like to relax in a nice hot bath, but because there is not hot water I am forced to have a shower which is not relaxing in the slightest.
The staff at this branch called me a liar, and another spoke over me on the phone when I am trying to voice my issues about the flat, I have been patient during these past few weeks and I still have no hot water on an evening.
What agent could do to change your mind?
Fix the problems!