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Linley & Simpson
54 Street Lane
Roundhay,Leeds
West Yorkshire
LS8 2ET
0113 2370281
Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 67% | 75% | £96,000 | £96,000 |
Lettings | 86% | 60% | £450 | £1,957 |
From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
---|---|---|---|---|---|---|---|---|---|
8 | 2 | 20 | 20 | 1 | 1 | 0 | 1 | 1 | 4 |
No Properties
Customer Complaints Handling
Procedure
Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:
- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.
- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.
- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.
- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET [email protected] or [email protected]
- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.
The property was let by our agency for the first time on 29/10/2011. As soon as the tenant reported a problem with the hot water system a contractor was instructed to attend the property, the fault was identified and a new electric immersion heater was fitted to the hot water tank. This did occur over a weekend which did lead to a small delay in the problem being rectified. The new heater was wired directly into the main boost switch by passing the economy 7 system. At the tenants request and just 24 hours later this was corrected. All work the work has been carried out by fully qualified contractors. Redbrick are the owners of the property and larger repairs over a certain value have to be passed by them to authorise. Hot water is available to the tenant all day.
Our staff have been nothing but courteous and polite during our dealings with the tenant. He has been rude and obnoxious throughout our contact with him and ended the last conversation we had by calling a colleague ' stupid ' and slamming the phone down mid conversation. We have never once called him a liar.
I have encouraged the tenant to put any grievances in writing to me as the branch manager but have to date received nothing from him. I have also spoken with Leeds Citizen Advice Bureau after the tenant raised his complaint with them. After further investigation they found we had acted correctly and done everything we could to resolve the issue.