Let-It
Glasgow, G1
4.8/5, 46 reviews
89% recommended

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“Well where to start. At the viewing the agent will ......”

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Jul 08,2015
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By: 'Coach24'
Jul 08,2015
2 people found
this helpful
Well where to start.
At the viewing the agent will tell you anything. Told us that parking was availed through a permit (lies), that flat is deep cleaned and carpets cleaned after every tenant moves out (lies).

Then they will tell you move in date is x, but days before phone and say oh need to change it to y as carpets either need deep clean or replaced and last tennants never handed keys back etc.

Many things missed on inspection/inventory and when reported nothing done about majority of it.
Which moves nicely onto repairs. Takes agent ages to get anything repaired and then they can't get hold of landlord. After chasing up windows (crappy single glazed and never shut properly) nothing was done. Was even there when joiners looked at it and they said something needed done. No heating or hot water for weeks and again took ages to get t dealt with. Doesn't help agents aren't too knowledgable about the physical repairs. Agents then blame factors, saying they are responsible. Was meant to clean windows before moving out but no window cleaner would do it as safety anchors not tested for 10 years and loose masonry. But apparently that is issue for factor. But agents will still try and charge you a fee for not getting windows cleaned.

Then there are charges for final inspection, a joke. The agents take a cut off the landlord to manage the property then charge tennants

They will arrange viewings when you move out and not send you notice. Blame the computers for that. Never accept fault.

Watch out for cleaning charges. Will charge you for general ware and tear of silicone etc. my advice be very very detailed with inventory when you mov in and photo everything.
Plus I loved out and they never checked flat before allowing workmen in (to finally fix heating) and claimed I left the mess. Plus there workmen have history of just doing what they want in your flat.

All in all I would avoid Let-it and I will never use them again.
What agent could do to change your mind?
Stop charging tennants fees for stuff they the landlord is paying them to do. Deal with repairs on a quicker manor
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By: Regional Manager
Jul 10, 2015
Dear Coach24, I am sorry that your experience with us has not been as it should be.

When you move into a property with our company you are given all the procedures you need to follow if repairs etc are not being done. You are given the details of The Housing Repair Panel to who you can report repairs being carried out, you are also given a complaints procedure which is to complain to myself the Regional Manager, none of these you seemed to have followed. Therefore we cannot resolve issues that we don't know about, if the procedures had been followed the issues raised in your review would have been resolved.

What I do need to make clear is that all Agents have to adhere to the Landlords instructions and if we have asked the landlord to do repairs or replace windows and they do not wish to, then our hands are tied.

It is easy to give a bad review after the fact, rather than follow the procedures you have been given and blame the agent, thus not allowing us to resolve this issues instead of becoming a problem.

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Latest Reviews

View all Reviews 46
31st Oct 2024
reviewed by 'James'
“I was with Let-it for 11 years and never found them to make a misstep. Staff friendly, efficient and helpful....”
14th Oct 2024
reviewed by 'JB'
“Excellent service and experience throughout the process, from viewing the property to collecting they keys, prompt responses and professional service....”
29th Aug 2024
reviewed by 'Leeanne'
“Alistar who is the office manager was very friendly helpful always there to answer any questions I had and deals ......”
8th Aug 2024
reviewed by 'India Smith'
“Incredible, helpful and Friendly. Let it agents were all super mind and helpful. As a first time flat renter, they ......”
10th Jun 2024
reviewed by 'Damilola'
“The staff are very friendly and always willing to help at all times....”
7th May 2024
reviewed by 'Stephen'
“Very happy with the service provided by Let-it. They managed to get me into the property in a matter of ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 16:00
  • Saturday: Closed
  • Sunday: Closed
Address

Let-It
123 Stockwell Street
Glasgow
City of Glasgow
G1 4LT
0141 552 7728

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“Excellent letting agency...”

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Oct 31,2024
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Oct 31,2024
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I was with Let-it for 11 years and never found them to make a misstep. Staff friendly, efficient and helpful....
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“Excellent service and experience...”

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Oct 14,2024
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By: 'JB'
Oct 14,2024
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Excellent service and experience throughout the process, from viewing the property to collecting they keys, prompt responses and professional service....
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“Alistar who is the office manager was very fr......”

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Aug 29,2024
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Alistair
By: 'Leeanne'
Aug 29,2024
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Alistar who is the office manager was very friendly helpful always there to answer any questions I had and deals with thing very quick and professional 10/10...
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“Incredible, helpful and Friendly. Let it ag......”

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Aug 08,2024
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By: 'India Smith'
Aug 08,2024
0 people found
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Incredible, helpful and Friendly. Let it agents were all super mind and helpful. As a first time flat renter, they were great with any questions or enquiry's I had throughout my time in the flat. They were swift in getting paperwork and issues etc revolved ...
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Aug 08, 2024
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Thanks so much for the lovely review, India! ...

“The staff are very friendly and always willin......”

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Jun 10,2024
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By: 'Damilola'
Jun 10,2024
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The staff are very friendly and always willing to help at all times....
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“Satisfied New Tenant...”

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May 07,2024
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By: 'Stephen'
May 07,2024
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Very happy with the service provided by Let-it. They managed to get me into the property in a matter of days and have been on hand to deal with any issues arising very promptly. It's worth mentioning that the inventory provided was extremely thorough. In ...
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“Responsive, prompt, friendly and helpful...”

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Apr 05,2024
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By: 'Christopher'
Apr 05,2024
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Responsive, prompt, friendly and helpful. Let-it have been a great letting agent to deal with when moving into a new property....
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“Monica and the team at Let It were fab at tak......”

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Apr 05,2024
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By: 'SIM'
Apr 05,2024
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Monica and the team at Let It were fab at taking me through the moving process. Great communication, help and fed back through a process which can be stressfull. They made it easy. Let It and the team are very reliablable and friendly yet professional. 5 ...
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“Experience...”

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Feb 21,2024
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By: 'Comfort'
Feb 21,2024
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Good experience, good customer relationship, the manner which things were handled was very satisfying, fast in the process and reliable. Very professional....
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“Let it is a fantastic team, professional, hel......”

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Feb 03,2024
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Alistair
By: 'Noha Elsayed'
Feb 03,2024
0 people found
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Let it is a fantastic team, professional, helpful and kind. Great renting services, you recieve the property just like the picture in a professionally cleaned condition. All the procedures are smooth, communication is great and once you become with Let it I wouldn't think you ...
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“Great experience...”

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Aug 17,2023
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Alistair
By: 'Tom'
Aug 17,2023
0 people found
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Alistair was a great help and made the moving in process seamless - any concerns or issues we had were picked up and resolved in a quick and timely manner...
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“Super easy and straightforward, the staff wer......”

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Aug 08,2023
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By: 'India'
Aug 08,2023
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Super easy and straightforward, the staff were very kind and extremely helpful, answered all my questions and just made me feel much more relaxed. Got any problems fixed straightaway and overall just made my experience a really positive one. I would fully recommend the team...
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“Brilliant customer service, friendly, support......”

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Jul 28,2023
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Finlay
By: 'amrit'
Jul 28,2023
0 people found
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Brilliant customer service, friendly, supportive and approachable, no complaints. Thank you!...
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“Alistair and his team helped me immensely.H......”

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Jul 25,2023
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Alistair
By: 'Thomas'
Jul 25,2023
0 people found
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Alistair and his team helped me immensely. His hard work and friendly demeanour made me trust him and his team. If you ever need a home this is where to go...
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By: Chris Cockburn
Jul 25, 2023
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Thanks for your kind review Thomas! ...

“Let it were amazing to deal with from start t......”

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Apr 19,2023
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Alistair
By: 'Yvonne'
Apr 19,2023
0 people found
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Let it were amazing to deal with from start to finish, big shout out to Alistair and Monica Alistair from day 1 helped me out and the process he helped me with as well , Picking up keys and Monica was so cheerful and i got welcome ...
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“Excellent customer service...”

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Dec 22,2022
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Alistair
By: 'Anthony'
Dec 22,2022
0 people found
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I deal with Alistair on a regular in respect of mine and my wife's rental properties. His customer service is second to none and nothing is ever too much of a problem. A real asset to have in your letting journey....
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“Good company had no issues being a tenant for......”

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Dec 22,2022
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By: 'Angela'
Dec 22,2022
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Good company had no issues being a tenant for 4yrs. Friendly staff and return calls quickly..Repairs team are efficient and friendly.overall good team to work with....
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“Let It is a really good letting agency....”

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Oct 05,2022
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Alistair
By: 'Anis'
Oct 05,2022
0 people found
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Let It is a really good letting agency, with warm and welcoming people that will carefully answer to any of your questions from your first meeting. The process of applying and moving has been really smooth without any problems. Their properties are well maintained and ...
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By: Chris Cockburn
Oct 06, 2022
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Thanks for the glowing review Anis! We hope you continue to enjoy the property. ...

“Great and Quick...”

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Aug 23,2022
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Alistair
By: 'Happy Tenant'
Aug 23,2022
0 people found
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The letting and reparation teams have always been extremely quick to reply to any query that we sent. They also helped us find the best solution for our move out of the property. We would have happily continued letting with Let-It if we were not ...
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By: Chris Cockburn
Aug 24, 2022
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We are so delighted you have enjoyed living in the property for the last three years! All the best in your new place in France! ...

“Let It in Glasgow ar......”

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Jul 27,2022
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Alistair
By: 'Peter'
Jul 27,2022
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Alistair and the team at Let It in Glasgow are easy to deal with and keep you updated during each stage of the rental application process. Keep up the good work....
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By: Chris Cockburn
Jul 29, 2022
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Many thanks for the kind review Peter! Hope you love living in the property! ...

“Gold star service! Alistair has been wonderf......”

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Mar 18,2022
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Alistair
By: 'christine'
Mar 18,2022
0 people found
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Gold star service! Alistair has been wonderful from the very beginning. He put me at ease from my very first visit to Glasgow branch and has continued to be so helpful along the beginning of my journey. I am in great hands! Teamwork makes the ...
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By: Chris Cockburn
Mar 18, 2022
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Aw this is wonderful Christine! Thanks so much for the lovely review. Alistair, Ciara, and Brenda are so pleased. We hope you enjoy your flat! ...

“Premium service...”

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Feb 15,2022
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Alistair
By: 'Mark'
Feb 15,2022
0 people found
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Professional, keen, always quick replies to all inquiries. It's just like they would make you feel it's only you they're serving...
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By: Chris Cockburn
Mar 07, 2022
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Many thanks for the kind review Mark! We hope you continue to enjoy the flat! ...

“LetIt stands out as the best letting agency a......”

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Dec 20,2021
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By: 'Jasminder'
Dec 20,2021
0 people found
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LetIt stands out as the best letting agency and my experience with them so far has been good. Move in was super-easy and they have always been prompt in responding to enquiries, arranging fixes, and have been highly supportive. They are a professional letting agency, ...
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“Great service!...”

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Aug 16,2021
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Alistair
By: 'Isabela'
Aug 16,2021
0 people found
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My experience with Let It was highly satisfactory and I'd definitely recommend the agency. I would like to specially thank Alistair, who was very professional and efficient during the entire renting process, making himself always available to help and replied all emails quickly....
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By: Chris Cockburn
Aug 19, 2021
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Many thanks for taking time to leave us a nice review Isabela. Alistair is delighted to read your comments, and we hope you are still enjoying the flat. ...

“I have had a very good experience with let it......”

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Sep 21,2020
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Alistair
By: 'Raghawender'
Sep 21,2020
0 people found
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I have had a very good experience with let it over the last one year. They have been very prompt in responding all the emails and queries, especially Alistair. I have not faced any issues while I was with them. Repairs team was also equally ...
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“Let It - This has been by best experience so......”

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Aug 22,2020
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Alistair
By: 'Iain'
Aug 22,2020
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Let It - This has been by best experience so far with a letting agency, the staff are attentive and have responded promptly to all of my requests. I have nothing but praise for their efforts....
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By: Chris Cockburn
Aug 24, 2020
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Thanks for the lovely review Iain! Hope you enjoy the flat! ...

“Very helpful...”

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Jan 20,2020
Minithumbup
By: 'Rebecca'
Jan 20,2020
0 people found
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Very helpful; clear, timely communication and a dedicated repair line for any works needed. Handled the switching-over of my electricity so the lights came on straight away!...
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By: Chris Cockburn
Jan 21, 2020
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Thanks for the kind review Rebecca. Glad you enjoyed staying in the flat. :-) ...

“Let it have been looking after 3 of my flats......”

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Jan 09,2020
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By: 'Darius'
Jan 09,2020
0 people found
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Let it have been looking after 3 of my flats in Scotland for 10 years now,I’m based in London so having a company that deals with any problems and queries I may have so promptly is a must for me. I’ll totally recommend this ...
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By: Chris Cockburn
Jan 09, 2020
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Many thanks for your lovely review Darius. It's always a pleasure to help you! ...

“Highly recommended...”

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Dec 13,2019
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Chris
By: 'Hilary'
Dec 13,2019
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I have been using Let It for a good number of years for my property portfolio and I have always been very impressed with their service. I use their tenant finder service and also final inspection service and have also used their management service on ...
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By: Chris Cockburn
Dec 16, 2019
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Thanks for the absolutely lovely review Hilary! We are all completely thrilled to read how happy you've been and hope that we continue to keep the bar high! ...

“Satisfied Landlord...”

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Jul 06,2019
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By: 'Elaine'
Jul 06,2019
0 people found
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As a Landlord I have used Let it for 3.5 years. They secured tenants soon after marketing. They have provided an excellent service the majority of the time. I did have an issue with charging me for work which should have been a communal repair however ...
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Last updated at 09/02/2024, 6:17 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:17 PM 09/02/2024 by allAgents

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