As a landlord i cant stress how poor they have been at the point i decided to end business with them. Many emails and phone calls went unanswered to the point where it thought they may have gone out of business. I organised at least a months extension on the proerty only to find out that this had not happened when the property was empty with the garage wide open. Having spoken to the tenant post this it turns out that E&S tried to levy ridiculous charges for a simple one month extension which made the whole thing fall through. As a consequence im significantly out of packet as i cancelled another short term contract. I'm in dialogue with the tenant now to find out the full details before i consider legal action. Do not use this agency as a landlord and judging from the tenants experience do not use this agency as a tenant either. If i could give less than one star then i would. Stay well clear
What agent could do to change your mind?
By simply communicating with me in a professional manner rather than ignoring half of my emails and phone calls. By being honest with me as they claimed that no extra charges were put on the tenant and having spoken to them directly this is exactly what happened. By concluding the business arrangement within a timely manner rather than me having to chase everything and it being 6 weeks on and i still dont have the keys back for the property. By charging reasonable fees, 90% of one months rent for contract renewal with a tenant who is already in the property having done research is completely disproportionate to any costs for the agent. I could go on and on, their service since i gave notice has been unbelievably terrible annd i cant imagine anything they could do to make me use their service again. I think i would even turn them down if they offered to manage the property for free, thats how bad their service has been..