Apr 15,2015
Minithumbdown
By: 'gladtobefree'
Apr 15,2015
2 people found
this helpful
We let a property with Acorn and were promised a long let.
When we moved in we recieved no check in report. We were then not supplied with this until after we had been given notice to leave. It was completely and utterly innaccurate. Could have been done better by a child.
The landlady gave us our notice after 14 months due to wanting her mother to move in or similar. Having met her, she was also incredibly frustrated with Acorn and their tardyness and lack of communication. They took down fire alarms to paint before we moved in and never replaced them. They ignored emails. Did not carry out repairs without several emails or phone calls. Just didn't give a damn at all.
After escalating my check in report issues (which constitued breech of contract on their part) to a manager I recieved several emails back and forth from her, before her ignoring us completely and not dealing with our complaint at all. That seems to be the brand standard of Acorn - if you don't like it, ignore it. seems to be how they run their property management department.
If you're looking to let, don't touch this company with a bargepole. They are JUST AWFUL.
They also left the property empty for three weeks after us moving out and THEN expected to carry out a check out report. Despite not having a check in report and not being able to guarantee that the property was in the same condition as when we moved out three weeks later. I had informed them the day after we moved out that the property was empty and recieved no reply.
Absolutely incompetent agents. Don't go near them. Rent elsewhere.
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Acorn - New Homes

40 East Street Bromley
Greater London
BR1 1QU

020 8464 4645

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