Lettings R Us
Frome, BA11
3.7/5, 109 reviews
68% recommended
57% lettings valuation accuracy
75% lettings fee satisfaction

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2019 Estate & Letting Agent Awards


“Richard and his team always offer a highly professional, thoughtful ......”

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Apr 15,2015
Minithumbup
By: 'Angie - Dorset Landlady'
Apr 15,2015
1 people found
this helpful
Richard and his team always offer a highly professional, thoughtful and friendly service, with an exceptionally high level of care to both tenants and landlords. Within minutes of asking Lettings R Us to help me find a tenant, a viewing was booked. Richard gave up his Friday evening to drive an hour to my property to carry out the viewing. A second viewing was booked for the next day, and Richard and his team took the time to make several more journeys to meet with my new tenant, to kindly offer their help and support, as well as guidance and reassurance, to ensure securing an excellent tenancy. It is such a pleasure working with such kind, professional and loyal people and I would highly recommend Richard and his team to any landlord or tenant.
Comment on agent fees
The Lettings R Us fees are much more competative and lower than any other Letting Agent I know, which makes the excellent service Lettings R Us offer even more perfect.
Was this helpful? Yes
By: Lettings R Us
Apr 15, 2015
Thank you for your review and your thoughtful comments. We do aim to go that extra mile when letting properties both for the landlords and the tenants. I wish you well.

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Opening Hours
Address

Lettings R Us
8 Harris Close
Frome
Somerset
BA11 5JY
01373 454188

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 57% 75% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 60 26 0 0 0 0 1 8
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Lettings
Latest Properties

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“Excellent, professional service, very friendl......”

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Jul 31,2019
Minithumbup
By: 'Lauren Smitherman'
Jul 31,2019
0 people found
this helpful
Excellent, professional service, very friendly as well. If there were ever any issues with the property I would feel comfortable to contact them and they would reply very promptly and arrange for the issue to be fixed ASAP. Very impressed. I would definitely use them ...
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Was this helpful? Yes
By: Lettings R Us Ltd
Aug 02, 2019
View all comments (1)
Thank you for your five star review. I am very happy that we dealt with your issues swiftly and that you could easily contact us. We wish you well in the future and would love to have you back as a tenant anytime. Thanks ...

“great service...”

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Mar 18,2019
Minithumbup
By: 'wens'
Mar 18,2019
0 people found
this helpful
We felt met, listened to and understood with our more complex situation. Richard remembered us when the ideal property came up and contacted us immediately. The other staff were very helpful too in following it up. A very friendly lot!...
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Was this helpful? Yes
By: Lettings R Us Ltd
Mar 19, 2019
View all comments (1)
Thank you for your five star review. I am happy that we met with your criteria and processed your credit checks and referencing swiftly. We do aim to be helpful and I wish you well in your new home. ...

“Fantastic...”

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Oct 03,2018
Minithumbup
By: 'Donna'
Oct 03,2018
0 people found
this helpful
We have been renting our property through Richard and the team for 3 years, during that time any problems we incurred were dealt with within days if not sooner. Always given at least 10 days notice of inspections taking place. Jacqui and Susan have been our main ...
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Comment on agent fees
The fees were very good.
Was this helpful? Yes
By: Lettings R Us
Oct 03, 2018
View all comments (1)
Thank you for your review. We do try and deal with any issues as quickly as we can and give notice for inspections. I wish you all the best in your new home. ...

“Tenant Review...”

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May 08,2018
Minithumbup
By: 'Tim'
May 08,2018
1 people found
this helpful
Overall Lettings-R-Us have had above average service for a letting agent. During our tenancy me and my girlfriend dealt with a number of different staff at Lettings-R-Us on all occasions they were courteous and did what they could, sometimes limited by the landlords communication and ...
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Comment on agent fees
Average for the local agents.
Was this helpful? Yes
By: Lettings R Us
May 08, 2018
View all comments (1)
Thank you for your fair and hones review. I wish you well for the future and if you require our services in the future, then we would be happy to help. ...

“Tenant Review...”

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May 08,2018
Minithumbup
By: 'Tim'
May 08,2018
1 people found
this helpful
Overall Lettings-R-Us have had above average service for a letting agent. During our tenancy me and my girlfriend dealt with a number of different staff at Lettings-R-Us on all occasions they were courteous and did what they could, sometimes limited by the landlords communication and ...
read full review
Comment on agent fees
Average for the local agents.
Was this helpful? Yes
By: Lettings R Us
May 08, 2018
View all comments (1)
Thank you for your kind and honest review. I wish you well in your new home and if you require our services in the future, then you know where we are. ...

“Happy with this agent...”

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May 08,2018
Minithumbup
By: 'Michael'
May 08,2018
0 people found
this helpful
I have been.renting with this agent for over five years and had no problems, higlhy recommending lettings r us....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Lettings R Us
May 09, 2018
View all comments (1)
Thank you for your review. ...

“HAPPY LANDLADY...”

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Apr 26,2018
Minithumbup
By: 'happy landlady'
Apr 26,2018
2 people found
this helpful
having been with lettings r us for the last 18 months Susan & Jacqui have been very helpful would highly recommend nothing is too much trouble for these guys...
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Comment on agent fees
I am happy to pay the fees as I don't want to be troubled by tenants you get what you pay for
Was this helpful? Yes
By: Lettings R Us
May 08, 2018
View all comments (1)
Thank you for your review. We hope to keep our fees low, with great service for many years to come for you and to find you excellent tenants. Thanks ...

“Landlord Review...”

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Mar 24,2018
Minithumbup
By: 'Clive Winterbourne'
Mar 24,2018
2 people found
this helpful
I have dealt with this agent for over 10 years as a landlord with more than one property with Lettings r us. I have found them to be highly efficient in finding good quality tenants and performing the tasks required of an agent in collecting rent, ...
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Comment on agent fees
Agents fees are not the cheapest but most importantly they are good value for the service supplied
Was this helpful? Yes
By: Lettings R Us
May 08, 2018
View all comments (1)
Thank you for your review. We hope to keep our fees low, with great service for many years to come for you and to find you excellent tenants. Thanks ...

“Good at letting property, always available...”

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Mar 23,2018
Minithumbup
By: 'Nick Colbert'
Mar 23,2018
1 people found
this helpful
A lot of effort is put into finding the right tenants, the agent often picks up after hours which can be very useful....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
By: Lettings R Us
Mar 23, 2018
View all comments (1)
Thank you for your review. We hope to keep our fees low, with great service for many years to come for you and to find you excellent tenants. Thanks ...

“They are a great letting agent, never had any problems. ......”

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Mar 12,2018
Minithumbup
By: 'chris'
Mar 12,2018
3 people found
this helpful
They are a great letting agent, never had any problems. Staff are really friendly and a pleasure to deal with, very helpful....
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Comment on agent fees
Agent fees were good
Was this helpful? Yes
By: Susan
Mar 12, 2018
View all comments (1)
Thank you for your review Chris. I wish you well in your new home and if you require our services again in the future then you know where we are. Thanks ...

“I had to move out of my previous property very ......”

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Feb 05,2018
Minithumbup
By: 'Sarah'
Feb 05,2018
1 people found
this helpful
I had to move out of my previous property very quickly which Lettings-r-us were very helpful, efficient & quick in sorting out renting a property. Always good communicating back to me with answers to any questions I had....
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Comment on agent fees
Good
Was this helpful? Yes
By: Lettings R Us
Feb 05, 2018
View all comments (1)
Thank you for your review. We do aim to answer questions and have a quick turnaround on any maintenance. We wish you well in your new home. Thanks ...

“Lettings-r-us has now looked after my property for twoyears and ......”

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Sep 26,2017
Minithumbup
By: 'Brian.'
Sep 26,2017
2 people found
this helpful
Lettings-r-us has now looked after my property for two years and I have not only received excellent service during that period , but have been assisted in many other ways with prompt and courteous service by Susan Furber. I would strongly recommend this agent....
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Comment on agent fees
The agents fees are good.
Was this helpful? Yes
By: Lettings R Us
Sep 27, 2017
View all comments (1)
Thank you for your review. We do strive to go out of our way for landlords and to offer a professional service. Looking for many more years of looking after your property. ...

“I am in an unusual situation, and have sold, and ......”

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Sep 25,2017
Minithumbdown
By: 'Iwon'tbecheated'
Sep 25,2017
2 people found
this helpful
I am in an unusual situation, and have sold, and wanted to "rent" somewhere for 6 months - just because I have not find my last and forever hom as I am mature, and this is a serious down-sizing project. I had some dealings with this ...
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Comment on agent fees
Frightening, given the reviews on line
Was this helpful? Yes
By: Lettings R Us
Sep 26, 2017
View all comments (1)
I am sorry but we do not know who you are (as you have not used your name). We do have an in house complaint service that you could have used. I am sorry that you feel that you have had bad service from us, sometimes landlords want to let their properties furnished or part furnished and this property was possibly not suitable for your needs if you required an unfurnished property. We have a lot of properties that are unfurnished and may suit your requirements. We are a professional team and try ...

“Great experience overall - all staff friendly, polite and professional. ......”

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Sep 20,2017
Minithumbup
By: 'Hayley'
Sep 20,2017
1 people found
this helpful
Great experience overall - all staff friendly, polite and professional. Non-invasive and flexible in their approach - have been a tenant for years and this agent is by far the best....
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Comment on agent fees
Really good
Was this helpful? Yes
By: Lettings R Us
Sep 21, 2017
View all comments (1)
Thank you for your review. We wish you well in your new home. ...

“Just have to say that the girls in the Frome ......”

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Aug 17,2017
Minithumbup
By: 'A & S Dunne- Howells'
Aug 17,2017
1 people found
this helpful
Just have to say that the girls in the Frome office have been exceptional. When we needed advice nothing was too much trouble.All in all a great experience . Thankyou girls...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lettings R US
Aug 17, 2017
View all comments (1)
Thank you for your review. Very much appreciated. We are here if you require advice in the future too. I wish you all the best in your new home. ...

“Richard and his team have been exceptional to work with, ......”

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Aug 16,2017
Minithumbup
By: 'Brendon'
Aug 16,2017
2 people found
this helpful
Richard and his team have been exceptional to work with, very professional and always quick to respond, I would highly recommend their service to anybody looking for a trustworthy and honest letting agent....
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Comment on agent fees
Good
Was this helpful? Yes
By: Lettings R Us
Aug 16, 2017
View all comments (1)
Thank you for taking the time to write a review. I am happy that you found us to be extremely professional and quick to respond. I wish you well for the future. ...

“I begrudgingly rented a flat through this company, despite hearing ......”

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Mar 16,2017
Minithumbdown
By: 'Short-term rent'
Mar 16,2017
5 people found
this helpful
I begrudgingly rented a flat through this company, despite hearing countless bad reviews of them. Suffice to say the flat was in terrible condition, had no shower, was dirty and had no light bulbs or electricity the day I moved in. All of which I ...
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Comment on agent fees
No comment.
Was this helpful? Yes

“I found Lettings R Us to be very helpful and ......”

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Feb 15,2017
Minithumbup
By: 'Becki B'
Feb 15,2017
1 people found
this helpful
I found Lettings R Us to be very helpful and efficient. I could always rely on them if I needed help....
read full review
Comment on agent fees
No complaints
Was this helpful? Yes
By: Lettings R Us
Feb 16, 2017
View all comments (1)
Thank you for your review. We do aim to be very helpful and efficient and hope to help in anyway that we can. I hope that you enjoy your new home. ...

“Excellent service, very understanding and helpful in every aspect even ......”

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Sep 22,2016
Minithumbup
By: 'M Jackson'
Sep 22,2016
1 people found
this helpful
Excellent service, very understanding and helpful in every aspect even when I terminated my tenancy early. Kept me informed and up to date with phone calls and emails. Many thanks....
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Comment on agent fees
Good in comparison with other agents in the area
Was this helpful? Yes
By: Lettings R Us
Sep 22, 2016
View all comments (1)
Thank you for your review. We aim to be understanding when circumstances change and try to re let the property very quickly for you. I wish you well for the future. ...

“Rented a cracking two bed flat in Westbury for over 3 ......”

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Aug 23,2016
Minithumbup
By: 'Doug'
Aug 23,2016
3 people found
this helpful
Rented a cracking two bed flat in Westbury for over 3 years through Lettings R Us, very professional, regular inspections giving both the landlord and the tenant opportunity to highlight any problems. Fees were fair, and no problems on exit and return of full deposit and ...
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Comment on agent fees
good
Was this helpful? Yes
By: Lettings R Us
Aug 25, 2016
View all comments (1)
Thank you for your review. We do give deposits back providing the property has been looked after and no rent arrears. In your case we processed this swiftly as you were an upstanding tenant. We also processed your overlap of rent back to you as soon as the tenant moved into the property. We wish you well in your new property and if you require our services again then please come back to us. ...

“I am absolutely disgusted with the service I have received ......”

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Aug 22,2016
Minithumbdown
By: 'Jennifer'
Aug 22,2016
7 people found
this helpful
I am absolutely disgusted with the service I have received when trying to rent a property through Lettings r us. They take money and say they have done a job ie. Referencing when this isn't done. They leave you hanging and give total misleading and ...
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What agent could do to change your mind?
Very bad and didn't do what they should of done and I can't see they look after their tenants or landlords AVOID
Attached Filesnbsp;
Comment on agent fees
Very bad and didn't do what they should of done and I can't see they look after their tenants or landlords AVOID
Was this helpful? Yes
By: Richard Candy
Feb 06, 2019
View all comments (1)
I am sorry that you are absolutely disgusted with the service that you have received. Credit checks and referencing are carried out on each applicant for the tenancy. We aim to be professional at all times and I am sorry that you feel that you have had bad service from us. ...

“I have just terminated my contract with Lettings R Us ......”

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Aug 16,2016
Minithumbup
By: 'Shauni Bartlett'
Aug 16,2016
1 people found
this helpful
I have just terminated my contract with Lettings R Us but if I was ever to let a propert again I would definitely go through them. High standards, always very efficient with responding to any queries and eveything was done in great time (sorting contract ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lettings R Us
Aug 16, 2016
View all comments (1)
Thank you for your comments. We do strive to give superb customer service and to answer all queries in good time. We wish you well in your new home. ...

“after viewing a nice well maintained flat in Frome with ......”

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Aug 09,2016
Minithumbup
By: 'Dean'
Aug 09,2016
1 people found
this helpful
after viewing a nice well maintained flat in Frome with Richard . the Whole process was completed within 5 working days , I have used lettings -r-us in the pasted and have always found them very easy to deal with. Fair fee's , always willing to help, prompt and ...
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Comment on agent fees
good
Was this helpful? Yes
By: Lettings R Us
Aug 09, 2016
View all comments (1)
Thank you for your review. We do aim to complete the credit checks swiftly and thoroughly. I am glad that we are friendly and approachable in the office. Once again we wish you the very best in your new home. ...

“We were tenants with Lettings R Us for two years. ......”

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Aug 04,2016
Minithumbup
By: 'S and A'
Aug 04,2016
1 people found
this helpful
We were tenants with Lettings R Us for two years. They are thorough and keep high standards, responding to any problems quickly and professionally both in person (Richard) and on the phone and email (Susan). They listened to our case when the rent was due ...
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Was this helpful? Yes
By: Lettings R Us Ltd
Aug 04, 2016
View all comments (1)
Thank you for your feedback. As you have stated we do the inspections for the landlord and the tenants behalf, then if you have any issues these can be picked up quickly and dealt with professionally. We are in the office to help people. I wish you well in your new property. ...

“All staff members I have dealt with have been helpful, ......”

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Jul 13,2016
Minithumbup
By: 'CAR'
Jul 13,2016
1 people found
this helpful
All staff members I have dealt with have been helpful, firstly with finding me a property, dealing with problems that arose during that tenancy, and subsequently checking me out of that property into a second tenancy later ....
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Comment on agent fees
competitive
Was this helpful? Yes
By: Lettings R Us
Jul 13, 2016
View all comments (1)
Thank you for your review. I am glad that you have had a great tenancy with any issues resolved and wish you well in your new property. ...

“Disgusting service, I've being a tenant of theirs for nearly 12 ......”

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Jul 10,2016
Minithumbdown
By: '1579'
Jul 10,2016
3 people found
this helpful
Disgusting service, I've being a tenant of theirs for nearly 12 months, and for me they broke the main rule of letting agents, not giving notice to show someone around the property and then asking 15 mins before entering and being told NO obviously as not enough ...
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What agent could do to change your mind?
Ok
Attached Filesnbsp;
Comment on agent fees
Ok
Was this helpful? Yes
By: Lettings R Us Ltd
Jul 13, 2016
View all comments (1)
I was sorry to hear that you did not get the text message with regards to the viewing and Richard was already at the property when you said that we could not enter the property. This has never happened before and we will make sure that this does not happen again. ...

“Both Alex and Richard were always very helpful! I didn't ......”

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Apr 26,2016
Minithumbup
By: 'Natalia and Mike'
Apr 26,2016
0 people found
this helpful
Both Alex and Richard were always very helpful! I didn't experience any problems at all, everything was always promptly sorted or answered. Very helpful staff and very good letting agency...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lettings R Us
Jun 23, 2016
View all comments (1)
Thank you for your review. I am happy that you felt that both Richard, Alex and the staff in the office were helpful and all of your queries answered. ...

“Alex and Richard have been a pleasure from the moment ......”

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Mar 02,2016
Minithumbup
By: 'Claire'
Mar 02,2016
0 people found
this helpful
Alex and Richard have been a pleasure from the moment we first viewed our new property. The speed in which the team in the office got the paper work completed was exemplary....
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Comment on agent fees
Good
Was this helpful? Yes
By: Lettings R Us
Mar 02, 2016
View all comments (1)
Thank you for taking the time to write a review. We do aim to have a speedy but accurate turn around time on the credit checks and referencing. We wish you well in your home. ...

“I was renting a property in Frome through Lettings-R-Us for 2.5 ......”

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Feb 05,2016
Minithumbup
By: 'Lampros'
Feb 05,2016
0 people found
this helpful
I was renting a property in Frome through Lettings-R-Us for 2.5 years, never had a single problem during this long tenancy! Any problems were sorting very quickly. Richard and Susan were always polite and friendly at the same time. Moreover, as letting agency they have very ...
read full review
Comment on agent fees
Very Low agency fees
Was this helpful? Yes
By: Lettings R Us
May 30, 2017
View all comments (3)
Hi Marina, We do not charge on going fees every six months like some agents do, you can stay on the initial contract for as long as you wish on a monthly basis. However if you do want a new contract then the fee is £75 + VAT (£90) for a new contract to be produced, but as stated you can stay on the monthly contract for as long as you wish. Thanks ...

“This company is a complete joke, no customer service skills, ......”

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Jan 22,2016
Minithumbdown
By: 'Anon'
Jan 22,2016
8 people found
this helpful
This company is a complete joke, no customer service skills, it's a small group of rude minions working for a money grabbing man. Total sham...
read full review
Was this helpful? Yes
By: Lettings R Us Ltd
Jan 22, 2016
View all comments (1)
I am sorry that we do not know who you are. I am sorry that you feel this way. We are very much a customer services orientated office and would like to discuss your complaint further if you call the office. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Lettings R Us, Frome BA11 5JY


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