Norbury, London, SW16
4.9/5, 140 reviews
99% recommended
98% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
James Alexander - Click to Visit Our Website

“I appointed James Alexander (Caroline Rollins) on the recommendation of ......”

Share on :
Apr 10,2015
Minithumbup
By: 'Susan'
Apr 10,2015
0 people found
this helpful
I appointed James Alexander (Caroline Rollins) on the recommendation of a friend and am so pleased that I chose them to market and sell my house. From the outset Caroline was extremely professional and always had time for any queries that I may have had. The marketing photographs taken by Jack were excellent. Caroline accompanied the prospective buyers during their viewings and followed up with them afterwards. She kept in touch with me throughout and was very proactive in keeping in touch with they buyers to ensure the sale went smoothly. I cannot recommend Caroline Rollins and the team at James Alexander highly enough.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

James Alexander
1341 London Road
Norbury,London
Greater London
SW16 4BE
020 8679 8601

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £180,000 £1,020,000
Lettings 100% 99% £700 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 1 22 0 54 0 37 1 5 0
Areas covered
  • SW16
  • Norbury
  • SW2
  • Mitcham
  • CR7
  • Streatham
  • CR4
  • Thornton Heath
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Latest Properties

No Properties

Images & Videos

“Fantastic - would highly recommend...”

Share on :
Aug 03,2019
Minithumbup
By: 'James Madsen'
Aug 03,2019
2 people found
this helpful
The team at James Alexander were fantastic throughout the entire process. From coming to value the house, throughout the various viewings and negotiating stages, through to exchange and completion, I felt completing reassured that they were working to deliver the best outcome. The team were ...
read full review
Was this helpful? Yes

“James Alexander. Fantastic and professional Team...”

Share on :
Jul 18,2019
Minithumbup
By: 'Lesima'
Jul 18,2019
2 people found
this helpful
James Alexander are a loyal, honest and very respectable Agency. I don’t think I would ever use another Estate Agent. Ken and the Team have managed and looked after our families properties for years, they are so helpful and they go above and beyond ...
read full review
Was this helpful? Yes

“Professional, friendly and excellent service provided...”

Share on :
May 18,2019
Minithumbup
By: 'Mrs Richardson'
May 18,2019
2 people found
this helpful
Professional, honest, friendly and extremely reliable. Can't thank both Ken and Caroline enough for their excellent support throughout what was a very difficult time for the family. I was kept extremely well informed of the progress of the sale of the property and any queries ...
read full review
Comment on agent fees
Very reasonable given the service provided
Was this helpful? Yes

“Fantastic Professional Service...”

Share on :
Apr 13,2019
Minithumbup
By: 'Kristian Coburn'
Apr 13,2019
0 people found
this helpful
From the valuation visit to exchanging contracts James Alexander have been an absolute pleasure to work. All communication has been clear, useful and timely, and we have felt very well looked after throughout the whole process. This was our third attempt at selling our property ...
read full review
Comment on agent fees
Good. They were open to negotiation and we were happy with the commission agreed.
Was this helpful? Yes

“Phew...”

Share on :
Nov 12,2018
Minithumbup
By: 'Sam'
Nov 12,2018
1 people found
this helpful
I loved the service they were prompt and answered every email and every query imaginable, during our process we had a few delays but Caroline was there to reassure all the way through. amazing estate agents would highly recommend....
read full review
Was this helpful? Yes

“Surely the best agent in Norbury?...”

Share on :
Nov 08,2018
Minithumbup
By: 'Daisy'
Nov 08,2018
1 people found
this helpful
We viewed several properties with James Alexander before offering and completing on a house in the local area. From the first viewing with Caroline, my husband was convinced we would end up buying through them! They were by far the best agents we viewed with (...
read full review
Was this helpful? Yes

“Very happy...”

Share on :
Nov 01,2018
Minithumbup
By: 'S'
Nov 01,2018
0 people found
this helpful
I chose James Alexander as they're not part of a large chain. I definitely got the service I would hope for from a local company. Everyone was pleasant and efficient and there was good communication throughout. In particular, Caroline deserves her reputation of being very ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Property Purchase...”

Share on :
Nov 01,2018
Minithumbup
By: 'Jay'
Nov 01,2018
0 people found
this helpful
I have interacted with James Alexander whilst helping my elderly parents on the purchase of a property near to me. I've not interacted with agent before and was thoroughly appreciative of the way that we were treated at all times, and also the sensitivity with ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“House purchase...”

Share on :
Oct 30,2018
Minithumbup
By: 'GJ'
Oct 30,2018
1 people found
this helpful
We bought in south London this summer 2018. Caroline, Ken and team were helpful throughout the negotiations and purchase process. I can recommend their services. Many thanks. GJ...
read full review
Was this helpful? Yes

“Highly recommend...”

Share on :
Sep 23,2018
Minithumbup
By: 'Rob and Susana'
Sep 23,2018
0 people found
this helpful
It was fantastic working with the James Alexander team. From the moment we first met them, they came across very different from other estate agents - take keen interest and time to make sure you achieve the best outcome for you. They are committed to ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“First Time Buyer - Matthew...”

Share on :
Aug 25,2018
Minithumbup
By: 'Matt'
Aug 25,2018
0 people found
this helpful
As a first time buyer of a 1 bed house in Croydon I was happy with the service provided by James Alexander Estate Agents, particularly Caroline Rollins who provided me with help and assistance throughout the purchase procedure....
read full review
Comment on agent fees
Not applicable.
Was this helpful? Yes

“executor house sale...”

Share on :
Aug 20,2018
Minithumbup
By: 'Gordon'
Aug 20,2018
0 people found
this helpful
They were helpful in advising what the probate value of the house should be whilst not expecting to get the sale. When it came to viewings they were competent and informative and kept us in the loop throughout a long and drawn-out procedure....
read full review
Comment on agent fees
the fees were agreed at the outset and were as expected.
Was this helpful? Yes

“House purchase...”

Share on :
Aug 15,2018
Minithumbup
By: 'Streatham purchase'
Aug 15,2018
1 people found
this helpful
The team at James Alexander were very helpful and pleasant to deal with. We encountered a few hurdles along the way but the team accommodated this as best they could....
read full review
Was this helpful? Yes

“House sold FAST...”

Share on :
Jun 29,2018
Minithumbup
By: 'Pedro'
Jun 29,2018
1 people found
this helpful
Ken Hume knows his area and brings all his experience and knowledge in advising his clients and getting the best deal. I had to market and sell my house quickly and managed to get it done for a very good price only with the help ...
read full review
Comment on agent fees
Standard fees are charged for a top-of-the-line service - what a deal!
Was this helpful? Yes

“Ken is a highly knowledgeable ,professional, efficient and pleasant !! I will continue to purchase properties from him and recommend him highly!...”

Share on :
May 09,2018
Minithumbup
By: 'Sam.'
May 09,2018
1 people found
this helpful
I have recently sold a property through James Alexander. Exchange took place within 5 weeks with completion in 6 !! James Alexander exudes professionalism and efficiency always !! I will continue to purchase and sell through James Alexander ,as the service is impeccable !!...
read full review
Comment on agent fees
Good!
Was this helpful? Yes

“Thank you...”

Share on :
Apr 28,2018
Minithumbup
By: 'Dana'
Apr 28,2018
0 people found
this helpful
I would like to thank you very much in helping us to rent a flat. Ewa especially was very nice, helpful and professional. She speaks Polish so we were able to communicate without any problems. We want to thank Eva and the Norbury Team. DANA ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I let out my property using James Alexander and they ......”

Share on :
Mar 06,2018
Minithumbup
By: 'T.O'
Mar 06,2018
0 people found
this helpful
I let out my property using James Alexander and they were nothing short of brilliant! Every single staff I've had an encounter with - Ken, Kelly, Jack, Kit, Zahra - gave me the best customer service each time. Should I ever need to again, I ...
read full review
Comment on agent fees
I found the 10% agent's fee reasonable.
Was this helpful? Yes

“This a comment from a tenant who has been in ......”

Share on :
Mar 02,2018
Minithumbup
By: 'KELLY BURGESS'
Mar 02,2018
1 people found
this helpful
This a comment from a tenant who has been in one of the property you were managed and give a good feedback from your agent who managing me....
read full review
Comment on agent fees
To be honest, I never met a professional agent like Kelly since I am renting in London. Kelly assisted me from the 1st day I told her the kind of the property I wanted to rent from J.A State agency. She did what she can to get me something meeting my choice. Any help needed was always welcome. I regret to leave James Alexander S. A as the Landlord wanted to come back to his property. I take this opportunity to said thank you very much to Kelly. I promised to comeback anytime house business occurs in the future.
Was this helpful? Yes

“Caroline and Zara are both very helpful and courteous. They ......”

Share on :
Feb 13,2018
Minithumbup
By: 'Imran'
Feb 13,2018
0 people found
this helpful
Caroline and Zara are both very helpful and courteous. They are always very bubbly and happy to assist. Any issues and they instantly respond....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I will start with saying what excellent service I received ......”

Share on :
Jan 31,2018
Minithumbup
By: 'Tayo Dawodu'
Jan 31,2018
0 people found
this helpful
I will start with saying what excellent service I received but I but r James Alexander agent - Ken Hume & his staff. When I told Ken I would like an evaluation and that I was not sure if was ready to sell, Ken attended my ...
read full review
Comment on agent fees
Excellent fees
Was this helpful? Yes

“I found James Alexander to be excellent agents throughoutthe sale ......”

Share on :
Jan 15,2018
Minithumbup
By: 'Torquinian'
Jan 15,2018
2 people found
this helpful
I found James Alexander to be excellent agents throughout the sale process. Ken Hume is clearly very experienced and knows the local area well. We were selling at a slightly tricky time because of political uncertainties, and he was very realistic but reassuring in managing ...
read full review
Comment on agent fees
The fees were very fair and competitive
Was this helpful? Yes

“A very friendly bunch of people who are there to ......”

Share on :
Jan 08,2018
Minithumbup
By: 'Marta'
Jan 08,2018
1 people found
this helpful
A very friendly bunch of people who are there to help you. Good communication over the phone as well as emails. Always ready to answer all questions . Thank you!...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Beeig a difficult sale case as I live abroad and ......”

Share on :
Dec 05,2017
Minithumbup
By: 'Sotirios Michopoulos'
Dec 05,2017
3 people found
this helpful
Beeig a difficult sale case as I live abroad and more things had to be dan from the estate agent,I am at the end happy with the choise of J Alexander .The hole process was not easy and there were times I was uncertain ,...
read full review
Comment on agent fees
Good fees
Was this helpful? Yes

“Ken and his team are the most friendly and helpfull.......”

Share on :
Nov 30,2017
Minithumbup
By: 'Marzena'
Nov 30,2017
2 people found
this helpful
Ken and his team are the most friendly and helpfull. From the first day Ken walk into my flat to value my property all went very smooth. Not only he value my place he as well listen to what I was looking for and found ...
read full review
Comment on agent fees
Agent fee was fine.
Was this helpful? Yes

“James Alexander is the best and second to none in ......”

Share on :
Oct 11,2017
Minithumbup
By: 'Richard'
Oct 11,2017
4 people found
this helpful
James Alexander is the best and second to none in every approach of dealing with tenant, no regret through out the tenancy period even to the end as they are professional who listen and take good care of their tenant and management the property to ...
read full review
Comment on agent fees
Good and affordable.
Was this helpful? Yes
Staff picture
(61)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:41 PM 23/09/2016 by Ken Hume

Awards won by James Alexander, London SW16 4BE


As Seen On

Get in touch with

James Alexander

Branch - Norbury, London, SW16