Feb 28,2015
Minithumbdown
By: 'Graham Smith'
Feb 28,2015
4 people found
this helpful
Absolute disgrace.

We've lived in a flat for 1 year with mould growing continually indoors due to lack of ventilation and poor insulation. Paid £240 in fees initially then charged another £240 for renewal, with nothing being done about the problems.
The toilet also broke and flooded the kitchen and bathroom, they sent round the guy who put up the fence to fix it. The flat smelled repeatedly of sewage in the winter.

We managed to negotiate a shorter contract but refused the fees on principle. London Move advised we carry on with a periodic tenancy, being 'in our interests', then 2 DAYS prior to the contract expiring we were told the landlord wanted the property back.

In these two days they have not returned a single call (the manager is always 'busy') or replied to an email, leaving us facing a retaliatory eviction because we dared to complain. We are now taking up action with Hackney Council, ARLA, property ombudsman and will pursue legal action for loss through dishonesty.

These agents are completely dishonest, incompetent and untrustworthy.
What agent could do to change your mind?
The fees are completely extortionate, ‚£240 initially for a one year contract, then ‚£240 again to renew. Because of mould issues in the house we negotiated a 6 month contract and they attempted to charge us ‚£240 again for that length of time! Finally this was reduced to ‚£120 but with ‚£240 if we renewed again. In 18 months we would have had to pay them ‚£600, this is totally exploitative and despite their claims, the renewal fees are not listed on their website.
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Comment on agent fees
The fees are completely extortionate, ‚£240 initially for a one year contract, then ‚£240 again to renew. Because of mould issues in the house we negotiated a 6 month contract and they attempted to charge us ‚£240 again for that length of time! Finally this was reduced to ‚£120 but with ‚£240 if we renewed again. In 18 months we would have had to pay them ‚£600, this is totally exploitative and despite their claims, the renewal fees are not listed on their website.
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