Sep 20,2011
By: 'Tenant12'
Sep 20,2011
7 people found
this helpful
Keylets are an absoloute joke! Would under no circumstances would I ever rent a house that had anything to do with them again!
On moving in of course they where great! Take your money fine, then when they have to come out and do an inspection with you for the inventory they do not show.
Throughout the rental period we had a number of problems which key-lets advised us to deal with our landlord, which was fine, and when we gave our notice which had been a short assured tenancy we where then told that we did not hand in our notice to them, they no longer had anything to do with our house so we wrote to the landlord who then advised us we hd to give 2 months notice which we where not aware of but did as they wanted. On moving out we where to hand in the keys to the office we picked them up, and wait 2 weeks to hear how we go our deposit back. Over 2 weeks later we called Keylets who said call your landlord so wecalled our landlord who said he had handed all responsiblity to Key-Lets for this. Argh! When we called Keylets again they admitted nobody had inspected the house and they where holding the deposit until this had happened! When finally we where to get our deposit back they then told us that the grill was missing from the oven, there never was one and was not in the inventory and proceded to charge £92 for a grill. and £120 for carpet cleaning, which we where not made away of our how they felt that was needed and ontop of that a admin fee was charged! And then not put into our bank as they didnt have the details so upon phoning them again we eventually got it back. Thats when we thought thank goodness this ordeal is over, or not, last month we recieved a bill from our local council requesting a council tax bill for 4 months after we have moved out. We phoned to let them know that we had moved out of this address and they said that the letting agent had to let them know this as they had wrote a letter to explain that we had been there until this date, we are still awaiting an outcome of this. The letting agents we are now with are incredible and so organised unlike this bunch of people who think they know how to run a letting agency!!!
What agent could do to change your mind?
Been totally different
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Was this helpful? Yes
By: eddiehenrik
Oct 13, 2011
Im with them at the moment but as a landlord.I get them impression from them when i call them for info etc.
Then reading this from a previous tenant worries me a bit.
who are you renting from now?

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South Ayrshire

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