I would STRONGLY advise steering clear of the Streatham branch. We were selling our flat through them, and also had an offer on a flat we loved. Ten weeks in, they let slip that the flat we loved had actually been sold nine weeks earlier, and they had delibrately not told us. we even asked specifically on a number of occassions if there were any competing offers, if we would be told if any came in - told clearly every time that it was still for sale, no other offers and we just ahd to sell our own place to proceed. Complaint to their manager, Noel Howard, completely ignored why we were unhappy and accused us of having a grudge with them?! Awful with giuving feedback on viewings, never gave any advice on our price and didn't know their way around the flat despite a staff member living their once! Awful awful AWFUL!!!!