Harrow, HA1
4.8/5, 143 reviews
97% recommended
76% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
94% lettings fee satisfaction
Colin Dean Residential click to visit our website

“Colin Dean have been letting our flat for the past 12 ......”

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Aug 01,2011
Minithumbup
By: 'Danny'
Aug 01,2011
0 people found
this helpful
Colin Dean have been letting our flat for the past 12 months and in that time they have offered us an excellent service. The staff are always polite and friendly, have always offered us sound advice and have behaved professionally at all times in all matters relating to letting our property. In addition, they have acted fairly to resolve any problems that have arisen during the tenancy and in doing so maintained a healthy relationship with both us and the tenants.

In our opinion we have always found the service to be excellent and would recommend them to anyone.
Was this helpful? Yes
By: Dean Ayling
Aug 03, 2011
Thanks Danny for your comments, we really do appreciate it. The flat looked great thanks to all your hard work on it. Time for a rest now and we will take it from here..... lol!!!!

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Opening Hours
Address

Colin Dean Residential
Bank House, 350 Pinner Road
Harrow
Middlesex
HA1 4LB
0208 515 7929

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 100% £248,000 £248,000
Lettings 86% 94% £775 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
45 0 71 4 7 0 5 1 10 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS
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“Very professional and excellent service....”

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May 22,2019
Minithumbup
By: 'Grenville Dorego'
May 22,2019
0 people found
this helpful
I recently rented a flat through Colin Dean, and I have found them to be extremely helpful and professional. Matthew was very professional, friendly, approachable and helpful in explaining what we needed to do , explaining all the paper work and getting it sorted for us . ...
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Was this helpful? Yes
By: Dean
May 22, 2019
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Grenville. Thank you so much for taking the time to give us your feedback. Matt , Kerry and the team work re ally hard to try to meet our clients expectations and we are pleased to have managed this so f at. It’s a long term relationship that we have and I hope that we can continue to maintain this for you. Please let us know if there is anything else we can do to assist ...

“Excellent service and Communication...”

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Dec 20,2018
Minithumbup
Dean Ayling
By: 'Stuart'
Dec 20,2018
0 people found
this helpful
Over the 7 years that I rented a property with Colin Dean Harrow I have only ever had a great experience. All of the team are always on hand with support and have always followed up in good tile when they have said they would. The ...
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Was this helpful? Yes
By: dean ayling
Dec 20, 2018
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Thank you Stuart for your comments and we have really enjoyed working with you and your landlord. I am delighted that this has been a good experience for you and wish you all the very best in your new home ...

“Brilliant...”

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Nov 22,2018
Minithumbup
Dean Ayling
By: 'Miss. D'
Nov 22,2018
0 people found
this helpful
Made the process of moving in very easy, always accessible to speak to and honest from the get go. All staff there are friendly and polite and overall have manners. Helped me from the fet go in moving into the property and very empathic of ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Very professional, a pleasure to deal with....”

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Nov 08,2018
Minithumbup
By: 'David'
Nov 08,2018
0 people found
this helpful
Dealing with Colin Dean was always a pleasant exprlerience. I was always dealt with in a professional manner and felt that I was important to them as a customer. I would definitely recommend them....
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Was this helpful? Yes
By: Dean Ayling
Nov 08, 2018
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Thank you David and its always a pleasure to hear that our efforts have been appreciated. Its been a real pleasure to work with you and your family and we all hope that your move went smoothly and you will enjoy your new surroundings. Thank you again! ...

“Washer/Dryer Issue...”

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Jun 18,2018
Minithumbup
By: 'Jen Clark'
Jun 18,2018
0 people found
this helpful
Mary was very efficient and responded to my issue very quickly with my washer/dryer. Really appreciated the great service....
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“What a superb and amazing estate agent! Everyone all are ......”

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Mar 06,2018
Minithumbup
Dean Ayling
By: 'Exceptional Service'
Mar 06,2018
0 people found
this helpful
What a superb and amazing estate agent! Everyone all are so helpful in every way! I have to give credit to all the staff their very friendly, good listener and the best is they get the job done!! Clare explained and took her time with ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Dean Ayling
Mar 06, 2018
View all comments (1)
What can I say, thank you for such a delightful endorsement of our staff and the service that they offer. Thank you so much for taking the time to post this review and we are all grateful for your kind words ...

“I have rented a lovely little one bedroom flat through ......”

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Feb 12,2018
Minithumbup
By: 'Christina Baines'
Feb 12,2018
0 people found
this helpful
I have rented a lovely little one bedroom flat through Colin Dean for more than seven years, but sadly will have to leave due to retirement. All the girls - Hannah, Agnes, Mary and Kerry have been brilliant and so accommodating. They are a credit ...
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Comment on agent fees
The fees are market representative and competitive.
Was this helpful? Yes
By: Dean Ayling
Feb 13, 2018
View all comments (1)
Thank you Christina and your very kind words are very much appreciated. It has been a pleasure to be able to work with you over the last few years and I am delighted that you have been happy in your home. Your landlord is of course amazing and this helps considerably. Wishing you the very best for the future too ...

“As a landlord, I have been a client of Colin ......”

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Jan 30,2018
Minithumbup
By: 'Imo'
Jan 30,2018
0 people found
this helpful
As a landlord, I have been a client of Colin Dean for several years. I find them professional, very knowledgeable and happy to give their advice as and when required. Attention to issues is prompt and thorough. They are also very proactive. I would recommend ...
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Comment on agent fees
In my opinion, fees are reasonable for the service received.
Was this helpful? Yes

“Very friendly agent. Made a great effort to sort out ......”

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Dec 24,2017
Minithumbup
By: 'Eszterĺ'
Dec 24,2017
0 people found
this helpful
Very friendly agent. Made a great effort to sort out our issue. Pleasure to deal with. Thank you. Best wishes....
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“Colin Dean estates have have offered a perfect individualised service. ......”

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Dec 23,2017
Minithumbup
By: 'Pemberton'
Dec 23,2017
1 people found
this helpful
Colin Dean estates have have offered a perfect individualised service. Mary Tobin went above and beyond what was expected of her to get my problem sorted with the property lease holders. I cannot thank her enough....
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“This was the first flat I've rented since moving out ......”

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Dec 22,2017
Minithumbup
By: 'Hiba'
Dec 22,2017
0 people found
this helpful
This was the first flat I've rented since moving out of my parents house. When Chris showed me the flat I loved it straight away and he helped me to sort everything out to move in as soon as possible. He went all the steps ...
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Comment on agent fees
I think the fees have been reasonable
Was this helpful? Yes

“As a landlord I am immensely satisfied with the professional ......”

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Dec 21,2017
Minithumbup
Dean Ayling
By: 'Craig P'
Dec 21,2017
0 people found
this helpful
As a landlord I am immensely satisfied with the professional but also personal service that Colin Dean have provided. I wish I could list all the people I've been in contact with at the office (Clare, Kerry, Hannah, Mary, Agnes) as they have all given ...
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Was this helpful? Yes

“I have worked for Colin dean for the last few ......”

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Dec 18,2017
Minithumbup
Dean Ayling
By: 'Mark (All Aspects)'
Dec 18,2017
0 people found
this helpful
I have worked for Colin dean for the last few years. I have found Chris and all the team professional understanding and really helpful, they are always doing their best to resolve any issues with their properties quickly and sufficiently. I have built up a ...
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“I had no previous experience renting out property so after ......”

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Dec 16,2017
Minithumbup
By: 'Verma'
Dec 16,2017
0 people found
this helpful
I had no previous experience renting out property so after having contacted and talked to quite a variety of lettings agents I settled on Chris Gair of Colin Dean. Chris took the time to explain the lettings market; how to go about renting the property ...
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Comment on agent fees
The fees are reasonable and I have no issues with what I pay Colin Dean to look after my property.
Was this helpful? Yes

“I have worked with Colin Dean for the last five ......”

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Dec 15,2017
Minithumbup
Dean Ayling
By: 'Rob ( Clearance Company)'
Dec 15,2017
0 people found
this helpful
I have worked with Colin Dean for the last five years or so. I have always found them to be a really honest, hardworking and professional team. I'm looking forward to continuing my working relationship with them. I would highly recommend Colin Dean....
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Was this helpful? Yes

“I've just bought a property that was sold through Colin ......”

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Mar 10,2017
Minithumbup
Dean Ayling
By: 'FT'
Mar 10,2017
0 people found
this helpful
I've just bought a property that was sold through Colin Dean and they were incredibly professional and supportive. Chris kept us updated every step of the way for which we were very grateful. I would highly recommend them....
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“Worst Estate Agents for tenants. They made me sign a ......”

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Feb 13,2017
Minithumbdown
By: 'Tenant of Mr Dean Ayling'
Feb 13,2017
2 people found
this helpful
Worst Estate Agents for tenants. They made me sign a contract which had no break clause without letting me read the full contract. I trusted the agents as the flat is owned by the *. Then the horror began when I had to leave the tenancy ...
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“Having rented my flat through Colin Dean over the past ......”

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Nov 23,2016
Minithumbup
Dean Ayling
By: 'Kieran'
Nov 23,2016
0 people found
this helpful
Having rented my flat through Colin Dean over the past several years I cannot recommend them highly enough. Colin Dean are very professional with great customer service and provided tenant's that were throughly vetted and delight to rent to. Great advice was always on hand ...
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Comment on agent fees
I found their fees to be competitive and good value for money
Was this helpful? Yes

“I rented a property (One bed flat) through Colin Dean ......”

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Oct 03,2016
Minithumbup
Dean Ayling
By: 'Katie O'
Oct 03,2016
0 people found
this helpful
I rented a property (One bed flat) through Colin Dean for One year and can not recommend them enough. I had the viewing with Dean, very professional but friendly approach and Agnes was a lovely person to deal with throughout the tenancy. Any problems (a ...
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Comment on agent fees
Average/Good - most estate agent's have very similar fees
Was this helpful? Yes

“I recently sold my property through Colin Dean Residential Limited, ......”

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Apr 15,2016
Minithumbup
Dean Ayling
By: 'Jo Thompson'
Apr 15,2016
0 people found
this helpful
I recently sold my property through Colin Dean Residential Limited, a big thank you to all the staff involved they made the process as smooth as possible and were hard working, friendly and professional at all times. I would highly recommend their services!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Dean
Apr 15, 2016
View all comments (1)
Thank you Jo for your kind comments. We will miss the regular interaction!! Best of Luck with everything for the future ...

“I have recently bought a flat through Colin Dean with ......”

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Apr 14,2016
Minithumbup
Dean Ayling
By: 'Jane'
Apr 14,2016
0 people found
this helpful
I have recently bought a flat through Colin Dean with existing tenants. I have found them to be extremely helpful and efficient. There was a couple of sticking points just before exchange which Dean. managed to deal with excellently. When I had some questions about ...
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Comment on agent fees
As I was buying a flat I did not have any fees to pay so I cannot comment,
Was this helpful? Yes

“Leah and Chris were really helpful in helping me and ......”

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Feb 24,2016
Minithumbup
By: 'Alym'
Feb 24,2016
0 people found
this helpful
Leah and Chris were really helpful in helping me and my small family move into our new flat in Harrow. They were always available when I called them and reassured me over everything I needed to know about the property before I moved in. The ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great service at Colin dean helped me and my Missus ......”

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Feb 23,2016
Minithumbup
By: 'Jsw'
Feb 23,2016
0 people found
this helpful
Great service at Colin dean helped me and my Missus with our first home renting found them all professional and helpful would highly recommend...
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Comment on agent fees
As expected
Was this helpful? Yes

“The guys really know their stuff and their way of ......”

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Feb 23,2016
Minithumbup
By: 'Paul'
Feb 23,2016
0 people found
this helpful
The guys really know their stuff and their way of business makes the whole process very simple and straightforward. Keep it up ! Many thanks to Chris who was outstanding and to Leah who was amazing from the beginning....
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Comment on agent fees
The guys really know their stuff and their way of business makes the whole process very simple and straightforward.
Was this helpful? Yes

“We had been renting through Colin Dean for the last 6 ......”

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Oct 11,2015
Minithumbup
Dean Ayling
By: 'Fasih'
Oct 11,2015
0 people found
this helpful
We had been renting through Colin Dean for the last 6 years. They were always helpful and understanding through out our tenancy. They were extra ordinary in ensuring me and my little family had a hassle free tenancy and were always available to address any problems. ...
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Staff picture Dean Ayling

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are not negotiable)

Serving of Legal Notices (s13, s21 or Notice to Quit)
On tenancy managed by Colin Dean No Charge
On tenancy not managed or arranged by us £80.00

Last updated on 04/06/2019, 5:31 PM by Dean Ayling, Director

Tenancy Agreement
£0 (inc. VAT), On Completion (Fees are negotiable)

In connection with any New Let arranged by Colin Dean = 250.00 / In connection with any Renewal of a Tenancy =150.00 / In connection with a change of terms of an existing Tenancy =150.00 / In connection with a Tenancy not arranged by us = 200.00

Last updated on 04/06/2019, 5:37 PM by Dean Ayling, Director

Tenancy Deposit
£0 (inc. VAT), On Completion (Fees are negotiable)

Tenancy Deposit Scheme registration - Included in Agreement Admin Fee / If you wish the deposit to be protected within a Deposit Scheme other than the Tenancy Deposit Scheme (TDS) - £160.00 / End of Tenancy Negotiation Service - within Gold or Platinum Service = No Charge / Within Bronze service = £240.00

Last updated on 04/06/2019, 5:38 PM by Dean Ayling, Director

Pending
£80 (inc. VAT), On Completion (Fees are negotiable)

for a visit to a property other than normal schedule routine visits

Last updated on 04/06/2019, 5:52 PM by Dean Ayling, Director

Pending
£60 (inc. VAT), On Completion (Fees are negotiable)

Per property for each year required, producing an annual accountants summary of rental income and expenditure

Last updated on 04/06/2019, 5:53 PM by Dean Ayling, Director

Pending
£350 (inc. VAT), On Completion (Fees are negotiable)

For arranging the preparation and submission of a property licence application (HMO, Selective or Additional licence)

Last updated on 04/06/2019, 5:52 PM by Dean Ayling, Director

Pending
£96 (inc. VAT), On Completion (Fees are negotiable)

Gas Safety Inspection =£96.00 / Gas Safety Inspection and Boiler Service = £162.50

Last updated on 04/06/2019, 5:58 PM by Dean Ayling, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. This can be by letter to the address below or by email to dean.ayling@colindean.com or by text to 07702 270760. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
01722 333 306 www.tpos.co.uk

Please note the following: You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

If your complaint is concerning the return of your deposit, and your tenancy is within the Tenancy Deposit Scheme you can apply to TDS Limited for Adjudication of the dispute.
Please contact your Property Manager at Colin Dean for confirmation of whether your tenancy is within this Scheme. You can contact The Dispute Service Limited (TDS Limited) at:

The Dispute Service Limited (TDS Limited)
PO Box 1255, Hemel Hempstead, Hertfordshire. HP1 9GN
0845 226 7837 deposits@tds.gb.com
Last updated at 11:05 AM 11/02/2016 by allAgents

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Colin Dean Residential

Branch - Harrow, HA1